Administrative Assistant/

Domenica Morrissey *******@*******.*** 732-***-****

Skills: Microsoft Excel, Outlook and Word. New Jersey Notary Public, Fluent in Italian.

EXPERIENCE

May 06- Sept 15 Warshauer Electric Supply, Tinton Falls, NJ 6/20/2006-8/31/2015

Generator Service Supervisor (03/08- 8/31/15

Supervised a staff of two assistants and five technicians servicing over 1000 contract customers.

Actively participated in the implementation and subsequent execution of new service oriented software.

Responsible for populating Outlook calendar for all contract customer service calls as well as routine repair and emergency situations.

Daily interaction with customers via phone and e-mail to identify problems. Redirecting technicians when necessary.

Daily review of technicians’ work tickets for procedural discrepancies and anomalies.

Prepared estimates for repairs and forwarded to customer for authorization.

Daily billing of contract and non-contract service customers.

Daily, weekly and month-end review of Open Work Orders, Completed but Unbilled Work Orders, Open Purchase Orders, A/R.

Maintained customer database, updating for expired and renewed contracts.

Responsible for stock inventory and ordered accordingly for service and sales.

Quoted all service agreements for residential, commercial and industrial generator owners as well as state bids.

Daily contact with Generac departments; engineering, parts, technical support.

Filed warranty claims.

Responsible for emergency phone, 24/7.

Submitted weekly department timesheets for payroll.

Created templates for customer correspondence.

Assisted VP of Operations with HR issues

Duties as needed by CFO

Responsible for purchasing office and janitorial supplies.

Directed scores of helpers during Hurricane Irene and Superstorm Sandy.

Accounts Receivable Clerk (06/06-03/08)

Collection of A/R.

Count and reconcile daily cash sales.

Prepared and made daily deposits.

Posted and applied customer payments.

Printed and distributed sales reports.

Researched references for credit applications.

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