Customer Service Office

Kristen Hall

*** ********* ** * *********, MD, 21221 s 410-***-**** s **************@*****.***

Core Strengths

Customer Service s Leadership s Communication Skills s Fundraising s Event Planning

MS Office s Data Entry s Organization sFiling s Schedule Management s Front Desk Management

Experience

Mary Kraft Staffing & HR Solutions s Hunt valley, MD s 2/2015-11/2015

HR Support Specialist

Supported HR Specialists by editing candidate resumes, administering assessments to candidates, preparing candidates for their interviews, and entering candidates into the company database.

Became familiar with different HR functions, including verifying eligibility of employment for candidates, processing employments verifications, processing new hire paperwork, and calling previous employers to obtain references for candidates.

Created a positive experience for guests, clients, and applicants by greeting them and assisting them however they needed.

Answered a multi-line telephone system, answering questions whenever possible and directing calls to the correct person.

Kelly & Associates Insurance Group s Hunt Valley, MD s 10/2014-1/2015

Enrollment Administrator (Temporary Assignment)

Utilized knowledge of medical insurance industry to enroll subscribers into appropriate insurance plans.

Entered application information into database and employed MS Word, Excel, and Outlook.

Conference & Auxillary Services, McDaniel College s Westminster, MD s 2011-2014

Office Aide / Summer Staff

As assistant to office’s main director, handled phone line, took messages, answered client and guest questions, sorted mail, ran the front desk, filing, and other basic office tasks.

Instrumental team member who setup campus events, directed parking, and created a positive experience for guests.

Nicolay Melanoma Foundation s Westminster, MD s 2013-2013

Intern

Created a database of current and potential donors for the organization’s annual fundraiser.

Developed brochures and information packets and updated organization’s website.

McDaniel College s Westminster, MD s 2010-2013

Desk Attendant

Demonstrated professionalism while greeting guests, answering the college’s main phone line, and responding to inquires.

Pertinent Volunteer Roles

Phi Mu Fraternity s McDaniel College s Westminster, MD s 2013-2014

Volunteer Committee Head

Planned fundraising and PR events by organizing committees to establish event logistics, raise awareness, and plan event operations.

Relay for Life, McDaniel College s Westminster, MD s 2012-2014

Volunteer Head of Online Relations and Social Media / Head of Logistics Committee

Tutored by the American Cancer Society, established social media for the Relay for Life program to raise awareness and funds in the fight against cancer, and disseminated social media information to the school.

Leveraged leadership skills by coordinating between the American Cancer Society and McDaniel College to organize rules for the Relay for Life event; established venue and coordinated with various departments as a Relay for Life representative.

Education

Bachelor of Arts in Environmental Studies; Environmental Science and Political Science

McDaniel College, Westminster, MD

Relevant classes included:

Environmental Policy

State and Local Government

Global Environmental Politics

Writing for a Non-Profit

A variety of Environmental Science classes

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