Customer Service Sales

DANIEL PHILIP HANNA GHOBRIAL

* ****** ******, ** ***** El Gedida, Cairo, Egypt

******.*******@*****.***

Cell#1: +2-011********

Cell#2: +2-010******** (Viber)

Personal details:

Date of birth: 18 MAY 1985

Marital status: Married

Military Service: Final Exemption

Nationality: Egyptian

Objective:

To obtain a challenging position in the field of ERP, Finance, or Banking in a well reputable organization that will allow for growth & development, and a chance to use and contribute my education, knowledge, and special skills.

I am ready and have enough energy to drive your business forward, as well as to relocate within the Middle East and Worldwide.

Work Experience:

1.BAT British American Tobacco Egypt May 2014 till Now

Accounts Receivable Executive

Responsible for:

Create and maintain customers’ accounts on SAP system

Posting cash receipts, discounts, allowances, price difference, returns and other charge backs to customer accounts timely and accurately.

Follow up, collection and allocation of payments. Analyze checks under collection and follow up their collection with both banks and customers

Process all credit memos in the sales orders module based on warehouse receiving reports, and make sure the credit amount is reflected on customer’s account.

Reconcile accounts receivable ledger to ensure that all collections are accounted for and properly posted on SAP system

Review any expense claims received by the cash accountants in depots before delivering it to AP department for posting.

Prepare monthly checklist for sub-ledger accounts on SAP system

2.BAT British American Tobacco Egypt November 2010 till May 2014

Branch Accountant

Responsible for:

Follow up and make full analysis of the safe movement on a monthly basis using the SAP system

Reconcile cash received on daily basis with the cash report from the hand-held system

Analyze checks under collection and their maturity dates

Process any expenses movement from petty cash and reporting them to the main office

Follow up the bank deposits made by sales reps or by cash accountants.

Prepare and send monthly closing reports to the main office

3.Specialist Teller – Commercial International Bank (CIB) – Semouha Branch

October 2009 till November 2010

Responsible for:

Responsible for balancing all the branch’s ledger balance accounts and preparing its proofing sheets daily.

Preparing Cash & Custody Reports, proofing & exhibits.

Ensure the compliance of all control measures over the teller’s area.

Coordinating with superiors, colleagues & subordinates to achieve smooth work flow.

Handling deposits, withdrawals, cashing checks, Buy / sell foreign currencies & ATM functions.

Handling customer complaints and requests.

Ensure the best utilization of cash existing at the branch.

Promote and sell full range of products and/or services to current and potential customers at the counter or by referring them to Customer Service.

4.Direct Sales Specialist – Commercial International Bank (CIB)

December 2007 till September 2009

Responsible for:

Marketing and selling bank products like credit cards, loans and liabilities.

Finding the appropriate or targeted customers who can apply with the policy.

Handling customers complains and trying to solve it as possible.

Making the after-sale service, following up the satisfaction of the customer.

I was the Best Achiever for more than seven times. In addition, my appraisal for the first year was FULLY SATISFIED (exceed requirements.)

5.Instructor (Pioneer Center)

Worked as an instructor for the students in the faculty of commerce- English section- (for my own account) for many subjects, and focused on:

Financial Accounting, Cost Accounting and Banking for more than one year simultaneously with my work in the CIB as Direct Sales Specialist.

Training Experience

1. BAT British American Tobacco Egypt April : June 2015

Treasury Supervisor

Learn how to:

Check and verify cash transactions; and also investigate and propose possible resolution for any discrepancies (Detect & solve any integrity issue between TB and sub modules on SAP system)

Ensure that sufficient funds are available to meet ongoing operational and capital investment requirements.

Maintain and manage all financial records, logs, spreadsheets, and registers and ensuring that tasks are completed on schedule.

Reconciliation of bank statements against GL, and clearing accounts assigned using “SAP” reconciliation forms.

Provide inputs and advices to the company; this could include recommending changes that will maximize revenue and profit

Ensure tax regulations are in compliance with established standards

Follow up financial proceedings, i.e. Form 4, Custom Releases, updating List of Signatories etc…

Forecast cash flow positions, related borrowing needs, and available funds for investment

Maintain banking relationships and perform bank reconciliation on SAP

2. BAT British American Tobacco Egypt May 2013

Accounts Payable Training

Learn how to:

Perform Three-way Match cycle on SAP

Handle incoming telephone inquiries from suppliers to resolve open issues.

Review and manage open vendor statements and prepare escalation report for any MM or FI that has no GRN after one week according to the policy.

Post batches to GL on SAP system, thereby allowing for timely and accurate payment to suppliers.

Reconcile any difference between company accounts against supplier’s accounts (SAP system integrity check)

Make a report for the movement of corporate credit cards to report them to Top Management.

Area of Expertise:

An Accountant with progressive experience over a period exceeding 7 years in Financial Accounting.

Absolute command at various applications and web platforms (MS Excel, SAP)

Good knowledge with “ERP” system’s concept: Full operation cycle and system Integrity between GL module and other sub-modules.

Innovative attitude with applying new and effective analytical procedures.

Ability to work under large work pressures and meeting strict and critical deadlines.

Able to work on own initiative and as part of a team as well as increasing verbal and communication skills.

Setting up useful priorities and take instant decisions and apply them to meet given deadlines.

Qualifications / Education:

2003 - 2006

Faculty of Commerce - Benisuef University - Egypt

Bachelor Degree (Commerce – Major: Accountancy. – English Section) 2006.

Grade < GOOD > (75%)

Certificates/Courses:

1. International Financial Reporting Standards (IFRS) ACCA (F7), Jun. 2014 Exempted from the first four papers (F1, F2, F3, and F4) from ACCA as per my previous studies

F1 ACCOUNTANT IN BUSINESS F3 FINANCIAL ACCOUNTING

F2 MANAGEMENT ACCOUNTING F4 CORPORATE AND BUSINESS LAW

2. Motivation & Leadership Course Held By : CIB Operation Training Center

3. Money Laundry Course (Advanced) Held By : Egyptian Banking Institution

4. Forgery & Falsification Held By : The ministry of Interior (El-Tahrir) 5. Business Etiquette Course Held By : CIB Operation Training Center

6. Selling Skills Held By : Dale Carnegie Training

Now, I'm already studying and preparing for the CMA Exam (Starting With part 2).

Language Skills:

Arabic: Mother tongue

English: Excellent (Written, Spoken, Reading, Listening)

Have an Overall Band Score of 6 in the General Training IELTS

French: Fair (Written, Reading)

Computer skills:

Microsoft Windows Professional (XP, 2000, Vista, 7)

Good user of all Microsoft Office versions (2000, 2003,2007 and 2010).

Professional capability of maintaining Hardware & Software problems.

Professional Internet user.

Personal Skills:

Integrity, attention to detail, timeline sensitive, goal oriented, motivator, and highly responsible

Hard worker and can work under stress.

Interactive and fast enough to learn new technologies

Ability to communicate ideas in both technical and user-friendly language.

Time management skills & Dynamic team player

Ability to work in a group or individually according to the job requirements.

Excellent communication and collaboration skills.

Strong personality and great self-confidence & outstanding work ethics.

Contact this candidate