Customer Service Sales

Chris N. Wood, P.Eng, MBA

E: *********@*****.*** • M: 905-***-**** • Oakville, ON L6M 0E5

[https://ca.linkedin.com/in/chris-wood-peng-mba-083736]

EDUCATION & QUALIFICATIONS

Queen's University, Kingston, ON

Bachelor of Science, Civil Engineering

1974-1978

University of Western Ontario – Richard Ivey School of Business, London, ON

Master of Business Administration, Marketing & Operations Management

1978-1980

Professional Engineers Ontario, Active Member

American Iron & Steel Institute, Active Member

American Foundry Society, Active Member

1980-Present

PROFESSIONAL EXPERIENCE

Minmet Carbons Inc., Oakville, ON

Founder, President & CEO

1991-Present

Spearheaded growth resulting in average annual Gross Profit of $225,000

SALES

Prospected and developed new Mineral Sales at Gerdau, Whitby and Sydney Steel, NS.

Introduced INCO Smelter to new Carbon resulting in $1,000,000 cost savings and $1-$1.5 mil. Revenue for Minmet

Secured new Carbon Business at Falcondo, DR ($400,000),Rio Tinto, Sorel, PQ, ($1,000,000), Brampton Brick USA

Developed close long term relationships with all accounts and provided exceptional Customer Service

MARKETING

Developed a North American network for Turkish Olivine Sand sales shipping 15-20 containers per month

Located and Trained Agents for Mexico, USA and Europe, they have secured Trials with very large potential.

Started a Global Carbon Trading Business for Petcoke and Steel Mill/Foundry Carbons, $20,000 profit first year

Partnered with a Local Carbon Producer to fast track sales to new Accounts, annual potential $40,000 profit

Established Sales as an Agent for 2 US Anthracite Coal Producers, will result in new orders for 2016

SOURCING

First to import a special carbon from Germany for Steel Mills, resulted in $1m/yr sales since 2002

Established New Carbon suppliers in China and Brazil, expecting 20 Container Order 1st qtr 2016

Found source of Recycled Refractory Brick quoting US Customer with $750,000/yr revenue potential

Developed expertise conducting Global searches for reliable producers of Raw Materials

ADMIN

Insured Receivables with EDC; eliminated FX risk in EURO & USD utilizing swaps with TDFX

Continually securing Logistics Solutions for Truck, Rail, Vessel movements

Negotiate favorable contracts with Suppliers and Customers

Create and Implement Plan to meet Sales and Profit Targets

Designed & Created a strong Web presence using the Company’s site and listings on LinkedIn and Alibaba

Aimcor-Masterloy, Oakville, Pittsburgh, Ottawa

Account Manager

1988-1991

As a key member of a close-knit Canadian unit, led Sales & Marketing strategies to maximize sales of minerals and ferroalloys. Provided expert advice and counsel to client base and market intelligence to Pittsburgh Head Office leadership team.

Consistently increased sales to ferroalloy accounts through effective relationship building strategies.

Improved product quality and assisted team members with product strategies.

Researched and developed North American strategy for selling olivine sand.

ArcelorMittal Dofasco, Hamilton, ON

Inside Sales, Key Automotive Accounts

1983-1988

Held positions of increasing responsibility in Sales, Marketing and Strategic Planning working collaboratively with key team members throughout the organization and providing detailed reporting to Senior Management. Consistently delivered expert advice and counsel to senior purchasing representatives at leading North American Industrial Accounts.

Increased market share consistently year over year from major Automotive client accounts by providing expert advice and top level customer service.

Used strong relationship management skills with plant personnel in order to improve on-time deliveries by 20%.

Analyzed and presented leading edge strategy reports to senior management on acquisition targets and new steel manufacturing technology.

Atlas Specialty Steels, Welland, ON

Account Manager, Mining Steels & Stainless Steel

1980-1983

Promoted on a fast-track basis as Mill Account Manager and Market Development Specialist in Mining Steels at Canada’s only Specialty Steel Mill.

Identified $30M in Tool Steel target accounts through in depth Market Research Survey.

Increased Sales by 10% to Mining Steel Accounts by using market knowledge and top service skills.

Identified potential for Mining Steels in new Oil Shale Development.

Became subject matter expert on new Global mining developments and provided regular reporting to senior management.

Underground Mining Training at Rio Algom’s Elliott Lake Mines

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