Manager Service

KATHY JEAN

**** ***** ***** **** # **** TAMARAC FL 33321

954-***-**** ********@*****.***

Objective

Detailed oriented accounting professional possessing 8 years of experience with In-depth knowledge of Generally Accepted Accounting Theory and Practices. Strong interpersonal skills; demonstrating leadership and human relation skills.

Relevant Professional Experience

BB&T- Fort Lauderdale, FL

Collection Representative I, April 2015 to Present

Meet performance expectations for collection efforts assigned based upon individual goals and objectives, e.g. 150+ calls per day, contact percentage, promises/calls ratio, promises kept

Place or receive calls in priority order given my management. Negotiate payment arrangements with clients to cure delinquency

Document all collection efforts for wash assigned account in accordance with established procedures

Determine cause of delinquency and best course of action to assist delinquent customer

Order updated credit bureau report or initiate skip tracing process in accordance with established standards, if applicable

Ensure that all delinquent accounts and assigned queues have been thoroughly worked according to standardized collection procedures

KAPLAN UNIVERSITY – Fort Lauderdale, FL

Student Account Representative, February 2009 to April 2015

Execute more than 100 calls per day to clients/debtors.

Confer with clients/debtors by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts and determine appropriate strategy.

Generate payments from clients/debtors.

Researched and analyzed overdue accounts

Notify clients/debtors of delinquent accounts by mail, and telephone

Negotiate credit extensions when necessary.

Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased clients/debtors.

Persuade clients/debtors to pay amounts due on credit accounts.

Receive payments and post amounts paid to clients/debtors accounts.

Record information about financial status of clients/debtors and status of collection efforts.

Trace delinquent clients/debtors to new addresses by inquiring at post offices, telephone companies, credit bureaus, or through the questioning of neighbors.

Advise clients/debtors of necessary actions and strategies for debt repayment.

Assume responsibilities on special projects as identified

AOM HEALTHCARE SOLUTIONS – Fort Lauderdale, FL

Patient Pay Collection Specialist, June 2007-January 2009

Responsible for the processing accounts, managing the records information, billing etc.

Maintained the accounts, pending medical record, injury account, compensation etc.

Responsible for communicating with the insurance companies for the payment of the claims.

Answer the patient's queries, problem and complaints and also identify the solutions.

Screened and approved the accounts to be processed to the agencies.

Manages the pending accounts for billing.

Performs job responsibilities within established regulatory guidelines (HIPPA/PHI) and non-compliant activity to Manager

SOUTHEAST MECHANICAL SERVICE – Fort Lauderdale, FL

Account Receivable and Payable, December 2005-June 2007

Resolve complaints and discrepancies associated with payables, including: initiating requests for additional documentation or information from vendors; researching historical activity and applicable policies; and interpreting and applying policies/procedures.

Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).

Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.

Earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

Education

KAPLAN UNIVERSITY – FORT LAUDERDALE, FL

Associates of Applied Science in Business Administration, 2012

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