Phone Time
Resume:
Mavis Yvonne Long
Email: *****.*.****@*****.*** Mobile: 702-***-****
Employment: August 2012 – April 2015
Las Vegas Urban League: Early Childhood Connections, Las Vegas, NV
Case Manager I - Full-time
Determined program eligibility of families requesting child care services, processed applications, and provided program guidelines and explanations of rights and responsibilities.
Obtained necessary documentation for case files.
Provided continuing case management services by obtaining updates on employment, training and income; re-certified families as required by program guidelines; and made referrals to additional community resources as needed.
Processed termination of coverage for families no longer eligible for services, including notifications to service providers.
Collected and maintained statistical data necessary for program compliance, enrollment options and reports.
Acted as a liaison between parents and providers; assisted parents with program complaints and/or child care services, mediated as needed, and advised of proper procedure for resolution of grievances.
Referred clients to Child Care Resource and Referral specialists for provider registration, provider referrals and/or consumer education information as needed.
Performed travel related duties as needed to ensure adequate administration of the program.
Attended and participated in department and agency staff meetings.
July 2011 – June 2012
Clark County Social Services, Regional Initiatives Office, Las Vegas, NV
Program Assistant – Part-time
Planned and coordinated monthly informational meetings; securing speakers, attendees, and facilities.
Provided monthly information summaries and reports of a technical nature to Southern Nevada Continuum of Care Coordinator and Regional Initiatives Coordinator, which required the interpretation of HUD policies and procedures, and research of informational materials from sources both inside and outside of the organization.
Ensured that staff received CEU certificates of training.
Coordinated with staff and other agencies for special projects and meetings.
Managed the set up and break down of the meetings and project events.
Maintained communication with Continuum of Care members and other agencies in order to keep them informed of organizational events, and community activities.
Attended meetings and prepared minutes as required; initiated specified correspondence independently for approval or signature by appropriate management; review finished materials for completeness, accuracy, format, and compliance with HUD and SNRPC policies and procedures.
Set priorities to meet critical deadlines.
Motivated self-starter.
July 2010 – February 2011
Fairfax County Department of Housing and Community Development, Fairfax VA
Housing Services Specialist II. Full-time
Certified applicants for participation in Housing Choice Voucher Program.
Prepared correspondence to obtain or supply clients’ income, asset, family composition, and employment status information.
Composed withdrawal documents to remove clients from the Housing Choice Voucher program.
Maintained confidential client files.
Electronically updated and maintained appointment logs.
Received and responded to telephone calls related to Housing Authority policy and procedure, as well as HUD guidelines.
Tracked the status of interim changes to client files.
Reviewed Housing Quality Standards inspection, and landlord payment releases.
Utilized strong analytical and communication skills in daily job functions.
Negotiated housing payment contracts and leases.
Conducted Housing Choice Voucher Program orientations.
Reviewed and ensured tenant/landlord lease compliance with federal, state, and local laws.
Explained federal housing programs to interested landlords, realtors, and property owners.
October 2004 – March 2010
Southern Nevada Regional Housing Authority, Las Vegas, NV Occupancy Specialist. Full-time (40 hours/week). Duties included:
Certified applicants for participation in Housing Choice Voucher Program.
Prepared correspondence to obtain or supply clients’ income, asset, family composition, and employment status information.
Composed withdrawal documents to remove clients from the Housing Choice Voucher program.
Maintained confidential client files.
Electronically updated and maintained appointment logs.
Received and responded to telephone calls related to Housing Authority policy and procedure, as well as HUD guidelines.
Tracked the status of interim changes to client files.
Reviewed Housing Quality Standards inspection, and landlord payment releases.
Utilized strong analytical and communication skills in daily job functions.
Negotiated housing payment contracts and leases.
Conducted Housing Choice Voucher Program orientations.
Reviewed and ensured tenant/landlord lease compliance with federal, state, and local laws.
Explained federal housing programs to interested landlords, realtors, and property owners.
Calculated rent, supplemental rent, and utility reimbursements.
Served as liaison between landlords, tenants, and other social services agencies.
Worked independently.
Training and Certifications:
Housing Choice Voucher Eligibility, Income and Rent Training Certificate December 2006
Public Housing Voucher Eligibility, Income and Rent Training Certificate December 2006
Customer Service Training Certificate – November 2006
Fair Housing Course Certificate - August 2005
Section 8 Training Seminar Certificate – July 2005
Rent Calculation Certification – December 2004
Standard Professional 1 (SP1) Professional Educator's License – July 2002
Computer Skills: Microsoft Word, Excel, PowerPoint, Outlook, Elite (database software), and Yardi (database software) Type 42 wpm.
Language Skills: Spanish: Basic (speaking), Intermediate (reading, writing)
Education: Walden University Graduate School Minneapolis, MN
Major: Master’s Public Administration. GPA 3.5
Estimated graduation date May 2016
Fayetteville State University – Fayetteville, NC
Bachelor of Science Degree, GPA 4.0, December 2001
Major: Education – Middle Grades (Degree Concentration in Language Arts
and Social Studies)
* Fayetteville State University Chancellor’s List
* Standard Professional 1 (SP1) Professional Educator's License in
Language Arts and Social Studies received 07/01/2002.
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