Project Manager

Danielle J. Rossi 302-***-****

*** ******** ****, **********, ** 19709 *************@*****.***

Project Manager/Client Implementations Analyst

Subject Matter Expert with over 20 years of experience in project management and debit card industry. Superior organizational and team building skills.

Professional Experience

Capital One/Apex September 2015 to October 2015

Project Coordinator

Submit documents for quality control mortgage team, research documents needed for team, other duties as requested.

Cash Connect April 2014 to September 2015

Implementations Coordinator

Coordinate bids for atm loads, schedule first cash loads of atms, establish first line maintenance, manage projects to add or change vendors for cash loads or first line maintenance, other projects and duties as requested.

Planet Payment, New Castle, DE May 2013 to December 2013

A small public company specializing in foreign transactions, pay in your currency and shop in your currency.

Project & Implementation Coordinator

Responsible for implementing new clients on system using project management process, upgrading internal systems, assuring that all projects were delivered on time and within budget.

Create project plans to implement new clients on platform

Conduct project status meetings with clients on; action plans, resolving issues, budget allocations, and task management

Submit change requests for all system requirements

Other tasks as requested

First Data, Wilmington, DE (1997 – 2013)

A large private company that is a major processor of debit and credit card programs.

Implementations Coordinator

Converting and implementing new clients on platform with on time delivery while meeting all compliance standards.

Implement and convert debit card programs

Manage and develop PM teams to ensure project specifications, time schedules, and conversion requirements.

Spearheaded communication efforts between stakeholders; maintaining and facilitating communications on projects, avoiding potential problems

Align resources and team schedules with database management, trainings, installations and terminal development

Ensure all necessary paperwork, permits, and approvals are obtained and relayed during project implementation stages; Supervise projects to completion and final inspection

Conduct project status meetings with clients on; action plans, resolving issues, budget allocations, and task management

Recurring participation in the development of existing and proposed products, innovations and upgrades.

American Guaranty & Trust, Newark, DE (1993 – 1997)

Administrative Assistant

Coordinate payments on life insurance trust by reviewing trust document

Assist Trust Officer in purchases and sales of assets held in trust

Send annual billing notices

Create documentation of any requests made to trusts

Other responsibilities as requested by Trust Officer

First Federal Savings Bank of DE, Wilmington, DE (1984 – 1992)

ATM Operations Manager

Maintain department to oversee the operations of 52 ATMs and all cardholders

Confirm settlement of all ATMs on a daily basis and research any overage/shortage and investigate any cardholder differences per Reg E

Determine new locations for ATMs and oversee construction and installation

Complete all accounting for funds transferred to ATMs and cardholders

Conducted all fraud investigations

Education

Wilmington University – B.S. Business Management (2001)

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