Customer Service Manager
Resume:
Objective
Qualifications
Education
Edward Aldridge
Columbia, Tennessee 38401
Home 931-***-**** Cell 931-***-****
**********@*********.***
Management/Supervision
* **ar experience as scheduler with up to 150 employees – 65 projects.
3 years as a General Foreman supervising 4 supervisors and 120 employees.
26 years experience supervising 4-100 employees in an industrial environment.
Computer literate using Windows office (Word, Excel, Outlook, PowerPoint), DOS, Kronos, MFG Pro, Time center, AutoCAD, Photoshop 6, Dreamweaver MX, Macromedia Flash MX, Macromedia Fireworks MX, and Microsoft Front Page.
Prime Contractor on 6 personal homes built in middle Tennessee.
Summer 2003 Columbia State Community College Columbia, Tenn.
1969-1974 Hickman Co. High School Centerville, Tenn.
A.S. Degree General Technology / Business Management 3.50 GPA
2004 Passed State of Tennessee Contractor exam
2011 SOLAR PV design and installation training. Passed NABCEP entry level exam.
Experience
Aug 2011-Present Richland LLC Pulaski, Tenn.
Building Manager plant 2 / Shop Supervisor / Foreman
Job shop specializing in the fabrication of custom steel customer designed projects.
Work with the Project Manager to supply manpower and material to complete projects.
Supervise employees in the fitting, welding and assembly of projects.
Responsible for all plant operations.
Receiving all incoming raw materials and supplies.
Shipped all finished product.
Aug 2010 – Dec 2010 G & S Services Loretto, Tenn. 256-***-****
Manufacturing Foreman / Engineer
Conversion of cargo shipping containers to storage building and offices.
Supervise employees in welding shop using mig welders and plasma torch.
Supervise employees in paint shop using airless sprayers with latex and enamel.
Design new containers using CAD and drawing shop prints for fabricators.
Organizing bill of material, shopping for best price, and purchasing required components.
Shipping and receiving all materials.
Setting up new vendors.
APR 2010 – July 2010 US Census Dept Columbia, Tenn.
Enumerator
Locate non-respondent households.
Verify occupancy of dwelling as of April 1, 2010.
Collect personal information from non-respondent households to include in census.
Fill out questioners on respondent and return to office.
Feb 2009-May 2009 Big John’s Bar-B-Q Spring Hill, Tenn. 615-***-****
Manager
Provider of quality food for the fast food industry.
Manage 2 assistant managers and 11 employees.
Provide superior customer service at all times.
Full P&L responsibility.
Maintain all Health and Safety standards.
Nov 2008 – Dec 2008 UPS Columbia, Tenn. 931-***-****
Seasonal Driver Helper
Delivery and pickup of packages for commercial and residential customers.
Ed Aldridge p.2
Jan 2005 – March 2008 Product Action Smyrna, Tenn. 615-***-****
Scheduler
Supplier of quality service for the automotive industry.
Schedule quality inspectors for NT, NS, KT and ST hub areas. 150 employees Tenn. and southern KY.
Maintain fleet of 20 vehicles.
Submitted 3 full schedules daily Nissan Smyrna, Smyrna and Springhill
Maintaining travel accommodations for hotel and per Diem for travelers.
Compiling special report as needed.
2003 – 2004 Bates LLC Lobelville, Tenn. 931-***-****
2nd Shift Supervisor
Tier I and Tier II supplier of rubber and nylon harnesses for the automotive industry.
Supervise 4 cell leader and 100+ employees in final assembly of harnesses.
Quality system designed to comply with ISO, QS and other automotive requirements.
2002 – 2003 BVA Systems Murfreesboro, Tenn. 615-***-****
2nd Shift Supervisor
Manufacturer of silencer for HVAC systems.
Relocated plant from Laverne to Murfreesboro, Tenn.
Supervised 4-30 employees in a union shop.
Processes included shear, brake and roll-forming for sheet metal plus mig and spot welding.
Managed order processing, time center, production scheduling, schedule updates and shipping.
2000-2001 Fedders Corporation Columbia, Tenn.
Coil and evaporator Supervisor
High volume manufacturer of room air conditioners for the HVAC Industry.
Supervised a multi-language C&E department including 2 team leaders and 30+ employees
Processes included hairpin benders, lacing, expanding, and brazing of coils.
ISO 9001 Quality System
1997-2000 Thomas and Betts Corp. Portland, Tenn. 615-***-****
Manufacturing Supervisor 2nd shift
Manufacturer of electrical outlet boxes for the housing industry
Supervised 2nd shift operations including 6 group leaders and 60 employees
Processes include injection molding of PVC, Compression molding of Phenolic compound, finishing, packaging, and shipping of finished product.
Indirect supervision of steel stamping, tool and die, and maintenance
ISO 9002 Quality system
1988-1997 PSC Fabricating Columbia, Tenn. 931-***-****
General Foreman
Manufacturer of non-metallic insulation for the HVAC and auto industry.
Supervised 2 shifts with 4 supervisors, 4 group leaders, and 75-100 employees.
Processes include lamination of foil to fiberglass, foam to adhesive, foam to foam, foam to cloth, corrugated buildups, and die-cutting of all of the above on 2-150 Ton presses.
Maintenance, Shipping and Receiving
SPC Quality system
1974-1988 Kolpak Ind. Parsons, Tenn. 731-***-****
2nd Shift Supervisor
Manufacture of walk-in cooler / freezers
Supervise 4 group leaders and 60 employees in all operations.
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