More than 20 years experience in Retail Operations as GM
Resume:
Curriculum Vitae
N. Gopalaswamy,
Flat-D, Nu-Tech Vijay Apartments,
K.K. Nagar,
Chennai-78.
Mobile: 0091 984**-*****
Email: ***********@*****.**.**
SUMMARY
Showroom Manager / Sales Manager / DGM-Operations/ General Manager
(Consumer Durable/Engineering/FMCG/Automobile Industry)
Dynamic, Competitive, Imaginative, Innovative Professional with more than 20 years’ experience in Retail/Dealer Network/Corporate/Institution/Wholesale in India & UAE with proven management in Sales, Advertising, Marketing, New Business Development, Warehouse Operation, Recruitment & Training, Budget, P&L skills.
Brief Overview
Worked as a General Manager for a 2 Wheeler Dealership at Chennai
3 Years worked as DGM-Retail Operations with Lanson Toyota at Chennai handled Sales & Service of “TOYOTA” Brand Passenger Cars, MUVs & SUVs
11 Years’ experience worked as Retail Manager at Coimbatore with M/s. Usha International Ltd., in charge of Sales, Service & Branch Operation for “Usha” brand Sewing Machines, Electric Fans & Home Appliances
4 years worked as Shop Salesman at Chennai with M/s Usha International Ltd.,
Professional Experience
4. General Manager
Sri Velavan Motors
Sri Velavan Motors is the Authorized Dealership for “Royal Enfield” Bikes located at Greams Road, Chennai-6.
I was reporting to the MD, in charge of Smooth & Efficient operation of the Dealership in terms of Sales & Service Operation managing a work force of 80 employees which includes Sales, Service and Back Office Team which includes Sales & Service Managers, Team Leaders, Sales Consultants, Service Advisors, Technicians, Test Drive Coordinator, Delivery Managers, Finance & Accounts team, RTO team.
Responsibilities:
Supervising the Day to Day operation
Ensure that the Sales Target in terms of Bookings and Retailing are achieved
Monitoring the Service operation and ensure the vehicles are delivered as per schedule
Coordinating with Principals for the ordering and receipt of stocks as per Business Plan for the month
Conducting daily Floor meeting with Sales & Service team to meet the target
Organizing various training programs for the employees
Maintain the Customer Satisfaction with highest standards
3. Deputy General Manager (Operations) December 2010 to November 2013
Lanson Toyota, Chennai
Lanson Group is one of the largest Automobile Dealership Groups in India Head Quartered at Chennai, Tamil Nadu having 12 operating outlets with the Group turnover exceeding Rs.800cr with the employee strength of 1300 and sells New & Pre-Owned Vehicles, Accessories, and Spares and undertakes Servicing of Toyota vehicles.
Reporting to the CEO, I was directly responsible for overall profitability in Sales & Service for this large volume “Toyota” Dealership, a “3S” facility, located at Neelankarai, Chennai.
Job Summary
Define and implement long and short-term objectives,
Oversee and control all daily operations, policy implement action,
Set and administer budget, Initiate cost control to ensure profitability,
Recruit & Training & Motivate a staff of 110 including key management and support personnel for Sales, Service, Finance, Insurance, Parts and General Service & Body Shop departments,
Evaluate overall and individual performances,
Device and implement proactive management training processes,
Establish departmental goals with Management team.
Ensure that the Sales of New & Used vehicles, Accessories & Service Performance of the Branch is maximized in line with the target set by HO
Budgeted Branch profitability for Vehicle Sales, Accessories, Finance, Insurance, Used vehicles & Service Revenues are to be achieved
Work with respective Group GMs and with the Branch Team to ensure Branch Operations and market Share of the Branch is maximized
Deliver the highest service standards to customers and manage and promote internal and external relationships
Major Responsibilities
Financial Performance
Ensure all departments achieve their Budget
Ensure Expenses are managed to budget
Manage inventory prudently
Operations Management
Ensure all facilities are functional and in good condition
Ensure all assets are maintained in good condition
Ensure all policies and procedures are followed
Ensure accurate and timely reporting
Human Resources Development
Show leadership to all levels of the Company
Communicate clearly to all staff
Ensure all staff are adequately trained to do their jobs
Ensure timely recruitment and succession planning
Customer Satisfaction
Aim to maximize ESI, CSI & SSI performance
Quality
Drive a quality mindset to deliver the best customer service at all levels of the Company
Achievements
Sales of New Vehicles have crossed 56 Nos per month in 2011 the very First Year
Sales of New Vehicles have crossed 85 Nos per month in 2012 shown 50% growth
Awards
Single Crown Award in Sales, Customer Relations & Service for the year 2011
Double Crown Award in Sales, Customer Relations & Service for the year 2012
UAE Experience from 2000 to 2010
3. 8 years worked as Sales Manager & Divisional Manager with various Food Companies in UAE in charge of Sales & Distribution of Food Products to customers which includes Hypermarket/Supermarket/Groceries/HORECA & Wholesale customers spread over in 7 emirates handled Key Accounts Executives, Van Salesmen, Merchandisers & Helpers
2. Usha International Ltd., Chennai from July 1984 to August 1995
Retail Manager
Usha International is the Manufacturing & Marketing organization for “USHA” Brand Sewing Machines, Electric Fans & “LEXUS” range of Home Appliances.
In appreciation of my best performances as Salesman from1980 to 1984 at Chennai, I was promoted as Operation Manager and posted at their Coimbatore Branch in charge of Sales & Service of “Usha” brand Sewing Machines, Electric Fans & Home Appliances to the Company Showrooms, Authorized Dealers, and Institutions & Govt.
Retail Manager-Responsibilities
Primarily responsible for managing Company Retail Showroom which sources, stocks, sells, and delivers “Usha” brand Sewing Machines, Electric Fans & Home Appliances.
Drive store sales through Retail/Institutions/Gov. customers to meet/exceed sales and gross profit targets.
Manage all functions of store operations, which include Personnel, Inventory, Credit, Payroll, Deliveries, Pricing, Shipping & Receiving, Customer service, Warehousing, Distribution, Security & Safety,
Ensure that customer service standards are high and that complaints are quickly resolved.
Maximize sales potential through identifying new ways to drive sales and building relationships with customers in my area.
Motivate, coach, mentor, manage and train team members
Delegate assignments to the store staff as needed
Monitor and evaluate team member performance
Dealer Sales: To supply “Usha” brand Sewing Machines, Electric Fans & Home Appliances to the Authorized Dealers spread over in 5 Districts from Coimbatore to Hosur
Responsibilities
Managing all processes and functions within the warehouse
Making sure all freight receipts and deliveries are carried out in time
Working closely with Clients, Suppliers and Transporters
Deliver & Dispatch stocks as per the payment terms of the Company
Providing after Sales Service to local & outstation Dealers
Maintaining high standards of material handling
Making sure Stocks are stored as per FIFO basis correctly and safely
Supervising the Sales Executives & Technicians completing the assigned job
Deposit Cheques and monitor Funds Transfer to HO on a daily basis
Follow-up collection and raising Debit Note for overdue payments
Initiate legal action on defaulters
Reconciliation of Stocks, Receivables & Bank accounts with Data Storage System
Updating and Maintaining administrative records
Controls inventory levels by conducting physical verification and reconciliation with data storage system
Sending Monthly & Periodical reports to DSO
Responsible for warehouse security and accountability
1. Shop Salesman from 1980 to 1984
M/s. Usha International Ltd., Chennai
Responsibilities
Ensure Showroom & Visual Display is as per standards
All the Products are tested and ready for Demo
Receive the customers with Greet & Smile
Explain features, Demonstration and Closing of Sales
Register the potential customers name in Customer Register
Follow-up potential customers, Participating Road Shows for enquiries
Attending Training Programs to upgrade product knowledge
Personal Details
Educational Qualification: B.A. Economics
Technical Skills: Proficiency in MS Office
Driving License: TN1020110005670
Competencies
-Excellent Communication, Correspondence and Negotiation skills
-Customer Handling & Customer Service
-Adaptability to any product and work environment
-Good Accounting & Administration skills
-Ability to work under pressure.
-Driving and Achieving results
Contact this candidate