Customer Service Quezon City

Mark James Chua

Saint Anthony st. Brgy. Holy Spirit,

Quezon City, Philippines 1112

Mobile No. 092*-***-****

E-mail: ************@*****.***

OBJECTIVE

To secure a position that offers a vibrant workplace where I can improve my skills and knowledge to attain self growth and make a positive impact to the company.

PERSONAL INFORMATION

Nickname : Mark/MJ

Date of Birth : July 11, 1984

Height : 5’6”

Civil Status : single

Language Spoken : English, Tagalog

QUALIFICATIONS

● Good in analytical and problem solving skills.

● Organizational skills and customer service orientation.

● Adaptability.

● Highly trustworthy, discreet and ethical.

● Resourceful in the completion of projects.

● Effective at multi-tasking.

● Fast learner.

● Initiator.

EMPLOYMENT HISTORY

September 1, 2013 to February 15, 2015 (1 yr. and 5 months)

Edges Creation Resto. Bar. Quezon City, Philippines, 1121

Acting Manager

●Computing Daily, Weekly and Monthly Sales and report to owner

●Ensuring all stocks and item are available for the operation.

●Observing all staff performance and ensure that all staff works on proper hygiene.

●Doing actual monthly inventory to evaluate the variance of F&B.

October 17, 2011 to March 31, 2013 (1 yr. and 5 months)

Bagoong Club Resto. Corp., Quezon City, Philippines.

Waiter/Bartender/Stockman

●Waiter – always attend the quest need to make them feel welcome.

oTaking order and must be alert to what the guest order.

oMust always aim to make quest to return again for a good service.

●Bartender – tending all drinks ordered by waiter.

oEnsure all the glass serve to the guest is clean

oSecure all drinks inventory after and before operation.

●Stockman – taking care of restaurant stock for the need of your co-employee.

oAlways do a daily inventory to monitor your stock items.

oReport and make a request to the marketing officer if you need to buy stock to avoid shortage.

oAlways clean your stockroom to avoid pesticide and check daily if one of your item is damage or not.

oMust always monitor item expiration date to avoid massive spoilage.

October 28, 2009 to March 28, 2010 (5 months)

Sport Central (Cubao), Pasay City, Philippines, 1300

Sales Utility Clerk

●Organizing item for Apparel and Shoes to show neatness in order to attract customers.

●Taking care of customers purchased item and assisting them to the counter and fitting room.

Nov. 10, 2007 to June 10, 2008 (7 months)

Lawlex Internet Café, Quezon City, Philippines,

Computer Assistant

●Assisting costumers need and help them & teach them if needed.

●Taking care of daily sale and compute it on the end of the week to report and give it to the owner.

Jan. 20, 2006 to April 18, 2006 (3 months)

Maria Luisa Vicational Beach Resort, Cebu City, Cebu, 0116

Room Attendant

●Always check the room if clean and maintain it’s proper cleanliness.

●Cleaning vacant room or used room upon guest request.

Oct.29, 2005 to Jan. 15, 2006 (OJT) (3 months)

Abuhan Restaurant Corporation, Cebu City, Cebu, 6000

Waiter Dispatcher / Busboy

●Waiter Dispatcher - taking care of the food that needed to be server to guest must always ensure that the food be serve hot.

●Busboy - Clean the table properly to maintain the cleanliness and neatness of the restaurant.

EDUCATION

Cebu State Collage Of Science and Technology

Vocational Holder

Hotel Restaurant Service and Tourism

March 16, 2016

Seminars Attended:

●“Current Trends, Laws and Issues in Tourism and Hospitality Industry and Interpersonal Skills and Work Ethics” Conducted in relation to the Tourism Month Celebration on September 16, 2005

Skills:

●Knowledge of Microsoft Power Point, Excel and MS Word.

●Computer typing

●Customer Service Relation

REFERENCES (will be provided upon request)

Contact this candidate