Manager Customer Service

Warren D. Salazar

Area H Gate ** Parola compound, Binondo, Manila

E-mail address – acsgen@r.postjobfree.com

Contact # 093******** Page 1

Objectives To work in an environment wherein I can utilize my ability and

Knowledge and enhance other pertinent skills.

Work January 2015 to present, Men In Blue

Experience February 16, 2013 to Dec. 2014, Men in Blue Security Agency PLDT/SMART/SUN GMMSW-APD Team 2,

Assistant Zone Commander

Strictly implements the company and clients policies, procedures and regulations.

Conducts investigation of Security Incidents and Violations based on Code of Conduct of the Company. Submits recommendations to resolve such violations and incidents. Ensures the timely processing and resolution of disciplinary cases;

Ensures all security personnel to receive sufficient and appropriate training and development to support them in carrying out their duties effectively and to the required standards.

Provides an effective ‘command and control’ structure to enable appropriate response to demands by Clients.

Diligently performs orders and instructions from the Security Manager/Admin Manager of the Client, and from the Operations Manager of MIBSSI Headquarters.

Disseminates all valid and logical instructions by the client to all security subordinates for immediate implementation. This includes the relaying of information from outgoing to incoming security personnel during guard formation/turnover.

Supervises all operations and administrative matters of the assigned detachment required by the client.

Ensures all posts are adequately manned based on the approved deployment plan and contract of the client.

Checks detachment performance levels and compliance with security requirements, standard operating procedures, and Client’s rules and regulations;

Conducts morning and evening “guard formations” to disseminate or brief all security personnel on important instructions from the Security Manager and the Administration Manager of MIBSSI Headquarters and Client organization.

Emphasizes the occupational health and safety of detachment personnel.

Recommends security personnel for K-4 awards, as well as file charges against erring personnel.

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Implements the Client’s House Rules and report violations to the Management Team and to MIBSSI Operations Manager.

Submits regular reports; e.g., Daily Security Report, Monthly Update on equipment and firearms, other Client-instructed reports.

Direct supervision of requested manning for exposed cable within my AOR.

Consolidation of Daily Situational Report for all installation to submit to APD for immediate course of action.

January 16, 2009 – February 15, 2013, Men In Blue Security Agency,

Security Guard, PLDT/SMART GMMSW-APD Team 2

April 2007 – December 2007, Win8 Grill

House Detective

Report any losses, breakage or damages in the company’s property to my superior officer.

Sees to it that all necessary equipments were properly utilized during operation.

Sees to it that all unnecessary equipment and/or electrical devices are switched off and unplugged after the operation.

Monitor all incoming and outgoing personnel or superior of the establishment.

Report any violation of the rules and regulations imposed by the owner.

April 2002 – May 2004, Coyote Bar,

Supervisor

Handling customer complaints.

Trained new employees.

Assisting customer.

Monitor the employees time in and out.

Arranged crew’s area assignment.

Arranged employee’s time schedule.

Evaluate employee performance.

Generates food and beverage reports.

Reading and submit sales report.

Trained and orient employees on how they will perform proper sanitation.

Suggest effective marketing strategy.

Create and upgrade system that will help the operation to be more well-organized.

Conducting inventory monitoring, control and management.

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November 2000 – September 2001, Cowboy Grill, Waiter

January 2000 – July 2000, Tia Maria’s Malate, Waiter

April 1999 – September 1999, Art’s Venue, Waiter

June 1998 – December 1998, Wendy’s Buendia,

Service crew

Trained new employee.

Conducting product inventory.

Prepared and maintained the good quality and standard of every product.

Responsible for receiving product delivery.

Responsible for product dispatching.

Sees to it that all utensils and equipment are in proper places and sanitized before and after commencing work.

Strength Systematic approach to find solutions.

Adherence to the company rules.

Positive attitude in work.

Penchant for teamwork.

Ability to work under deadlines and targets.

Ability to motivate people to bring out their best.

Can work under pressure.

Possess good intrapersonal skills.

Hardworking.

Education Graduate of Bachelor of Science in Customs Administration at PMI

Colleges, Sta. Cruz, Manila. Undergone review and training for Customs administration at Llave review and training center from July – November 2015

Other skills Well-versed in MS office application. Proficient in internet. Knowledgeable in Customs and Tariff laws, Customs practical application and Customs clearance and documentation procedures. Supervisory skills, Safety management, Customer service, Clerical.

Personal Birth: June 15, 1976

Sex: Male

Height: 5’9”

Marital Status: Married

Complexion: Fair

Weight: 155 lbs.

Hair: Black

Reference available upon request

Warren D. Salazar

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