Customer Service Data
Resume:
Shaundra S Milner
Warner Robins, GA 31088 US
Mobile: 478-***-****
Email: ************@*******.***
Work Experience: Shoe Show Inc.
Macon, Ga 31206 United States
08/2013- Present
Salary: USD per year
Hours Per week: 30
Key Holder/Manager
Duties, Accomplishments and Related Skills:
• Maintain and implement client focused culture, stimulate business and sales through maximizing skill set and
talent of sales staff.
• Lead and head operational standards and visual presentation by implementing visual and functional direction
with proper planning and urgency
• Design and establish consistent methods to communicate effectively with Store Manager.
• Stimulate sales and attain personal as well as store goals.
• Perform as product expert to provide optimum customer service.
• Enforce positive work atmosphere full of enthusiasm and creativity.
• Express pride in work and passion for business and its products.
• Support associate training utilizing honest and frequent communication.
• Responsible for all security procedures, such as arming and disarming security systems, handling cash and
assuring that the store is ready to be left until the next opening.
• Provides customer service and also performs the duties of a normal associate. Depending on the store, this
includes answering questions, driving sales and doing jobs on the floor such as moving boxes or stocking
shelves.
• Promote a quality environment that encourages innovation, commitment, ownership, accountability, and
excellence.
Supervisor: Dahlmon Lowe
Okay to contact this Supervisor: Yes
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CDO Technologies Inc.
813 Park Drive
Warner Robins, Ga 31088 United States
01/2013- 07/2013
Salary: USD per year
Hours per Week: 40
Administrative Assistant
Duties, Accomplishments and Related Skills:
• Provide administrative support to human resource and other departments. Duties include general clerical,
receptionist and project based work.
• Project a professional company image through in-person and phone interaction.
• Answer telephones and transfer to appropriate staff member. Meet and greet clients and visitors.
• Create and modify documents using Microsoft Office. Perform general clerical duties to include but not limited
to: photocopying, faxing, mailing, and filing.
• Maintain hard copy and electronic filing system. Sign for and distribute UPS/Fed Ex/Airborne packages.
Support staff in assigned project based work.
• Provide office orientation for new employees. Make travel arrangements for upper management. Other duties
as assigned.
• Knowledge of Microsoft Office and telephone protocol. Duties require professional verbal and written
communication skills and the ability to type 50 wpm.
• Provides tailored customer support, maintains customer data and responds to customer inquiries.
• Pays attention to detail, be well-organized and have great communication skills.
• Performing and coordinating the administrative activities of the office, retrieving and integrating the data and
dissemination of the information to the employees and clients.
• Well versed with word files, spreadsheets, PowerPoint presentations, reports, documents, publishing software
and digital graphics.
• Train new staff. Manage the video calls, supervise other staff members, review memos, submissions, reports,
etc. Prepare agendas, arrange meetings of the committee.
• Organize the office, ordering office supplies, managing customers, and running the office smoothly. If any
glitches do occur in the daily running of the office must be able to troubleshoot the problem.
•
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Supervisor: Kelvin Akles
Ok to Contact this Supervisor: Yes
I.H.S.
44 Green St
Warner Robins, Ga 31088
09/2010- 9/2011
Salary: USD per year
Hours Per Week: 40
Environmental Data/Analyst
Duties, Accomplishments and Related Skills:
• Collect and analyze data so that a company or companies can use said data to perfect their marketing,
insurance, political and/or business practices.
• Performs the analysis, running various mathematical calculations to determine how the data samples might
best be applied to profit the business.
• evaluates risk; culling statistical information to determine whether a company is accidentally harming itself. As
most companies are always looking to expand their businesses, or at least improve their business practices,
data analysis is an essential and profitable field.
• Data analysts use their technical expertise to cull data through advanced computerized models;
then, they extrapolate data patterns. The process is heavily technical, influenced by mathematics and
advanced algorithms.
• The process is broken up into four general steps. “Data Cleaning” roots out erroneous data; “Initial
Analysis” assesses the quality of the data; “Main Data Analysis” determines the meaning of the data; the
“Final Analysis” provides additional screening. Each of these steps requires a unique skill set, involving
statistical mathematics and computer software.
• Qualified data analyst will understand all of the statistics and algorithms that are used to predict
the meaning of the data.
• Data, itself, is also very specific, and so typically the data analyst must become familiar with the
field for which he/she is analyzing the data patterns. Such a field may be the corporate business arena,
analyzing sales trends.
Importing, cleaning, transforming, validating or modeling data with the purpose of understanding or making conclusions
from the data for decision making purposes.
• Creating presentations, graphic organizers or detailed reports of data.
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• Data analysts have a background in computers, technology, statistics, information systems or relational
database design and development. Proficiency in mathematics.
• Data analysts are required to tweak databases in order to make sure that they run optimally. This is done using
database applications and analytical tools. The tweaking can range from removing unnecessary registry
entries to developing better coding.
• The analysts must perform regular maintenance and must also provide support for workers with less
knowledge of databases.
Data Sustainment Specialist
11/2009-09/2010
Duties, Accomplishments and Related Skills:
• Create and update PCMS data files with information retrieved from Air Force Technical Orders. Utilize multiple
data capture methodologies and the PCMS-GUI Application.
• Input Technical Orders into MS Excel spreadsheets using ABBYY Fine Reader-Perform QA on updated PCMS
data files. Maintain accuracy rate of 99.9%
• Specialize in analyzing, collecting, storing and creating electronic data. They are responsible for testing data in
information systems to make sure that this data is not corrupt or inaccurate.
• Data is regularly compiled in reports and sent to upper management or presented at board meetings in order
to aid in decision making.
• Performing data research, providing research testing, constructing and editing databases, performing
presentations and monitoring inventory.
• Format documents and be familiar with computer software. These requirements demand a flexible approach to
work.
• Examine new systems designed by programmers. The workers can then give advice to programmers about
whether a system is easy to understand and use.
• Follow local standard operating procedures for further processing and/or dispatching work orders to the
appropriate execution entity or review/approval by other Facility Management staff for non-routine work
request
• Edit existing information on computers and sometimes proofread information for accuracy. Use character
recognition systems, such as scanners and electronically transmitted files, to help in their day-to-day work.
Supervisor: Judy Stephens
Okay to Contact this Supervisor: Yes
McDonald’s Inc.
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798 Hwy 96
Bonaire, Ga 31005
07/2007-11/2009
Salary: USD per year
Hours worked Per Week: 50
Assistant Manager
Duties, Accomplishments and Related Skills:
• Supervised employees to ensure efficient working habits.
• Schedules and oversees employees throughout their daily duties to help provide the best customer care
possible.
• Monitor employee hours and payroll expenses to meet or come in below budgeted levels.
• Conduct routine training, evaluations, resolve employee conflicts and oversee disciplinary actions as needed.
• Work with employees to develop a cohesive working unit.
o Inventory manager
• Maintain an adequate inventory supply to prevent a depletion of resources. Daily, weekly, and monthly reports
must be submitted timely to corporate offices and shipments scheduled should arrive at non-peak business
hours.
• Performed routine inspections of food items ensure that food inventories are continuously rotated in and out for
freshness.
• Oversaw the management of my shift; Helped develop potential managers by implementing trainings to
increase sales, employee morale, and customer satisfaction.
• Conducted employee performance reviews.
• Coordinated PowerPoint slides and Training manual for new employees.
• Provided hands on help and visual orientation of supplies and documents. Ensured that each employee was
ready, and prepared to accomplish and maintain the quality standards laid out by the company.
• Meeting with local inspectors either weekly or monthly as may be required by statute, monitoring equipment to
maintain safety and health standards, and attending periodic training to keep abreast of any changing
regulations.
• Maintain impeccable records regarding all transactions completed throughout the day, week and month.
Managers oversee all daily cash balancing and transaction activities. They guarantee adequate monetary
denominations remain on hand to provide change for customers.
• Balance budgetary projections with actual daily and monthly transactions.
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Supervisor: Tamika Jones
Okay to Contact this Supervisor: Yes
Education:
University of Phoenix Phoenix, Arizona United States
MBA Degree 10/2012
GPA: 3.0 of a maximum 4.0
Credits Earned: 36 semester hours
Major: Business Administration
The Fort Valley State University Fort Valley, Ga United States
Bachelor of Science Degree 07/2006
GPA: 3.0 of a maximum of 4.0
Credits Earned: 136 Semester hours
Major: Social Work
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