Customer Service Administrative Assistant

Maite Barrios

**** ********** **** 786-***-****

Apt # 206 ************@***.***

Rockledge, FL 32955

Summary Strongly articulated administrative assistant, with over twenty (20) years providing customer service. Develop new filing and organizational practices. Set up and maintain company files. Handle customer inquiries, complaints, billing questions and repair trust, locate resources for problem resolution and design best-option solutions. Give effective guidance and directions to personnel in the areas of guest service,

Objective I am a person that enjoys working with people, seeking a position where I may be able to utilize my customer experience skills and management experience to delivery optimum utilization of resources and productivity.

Professional

Experience

DM Aircraft Services

Euro Parts Corp Doral, FL

Administrative Assistant: June 2002-2015

Responsibilities include process quotes, sales and follow through on the progression until they are finalize, set up and maintain company files and record pertaining to client, record-keeping and preparation of shipping and receiving documentation including invoices and purchase orders, input data pertaining to company files and client using Pentagon software, performs clerical and secretarial duties of advanced complexity; with independence of action and latitude for exercising judgment.

Kids “R” Us Miami, FL

Assistant Manager: January 2001-2002

Responsibilities include decision making in areas involving customers, coworkers, and operational issues, achieves or exceed store sales, profits and customer service objectives, and give effective guidance and directions to store personnel in the areas of guest service, personnel/associate development, merchandising, inventory, and cash control.

Ocean Bank. Doral, FL

Senior Secretary, Corporate Lending Division. January 1994-2001

Responsibilities include extensive customer service, and use of CBS, Windows, Microsoft Word, Outlook and all general clerical duties.

Customer Service Representative.

Responsibilities include extensive customer service, typing and use of word perfect, opening and closing all types of bank account.

Bank Teller:

Responsibilities include processing money orders, cashier and travelers checks, handling large commercial account deposits and all other teller responsibilities including drive through.

Professional Skills

Administrative Assistant

Management

Excellent interpersonal communication and organizational skills

Other Language Skills

Fluent in English and Spanish

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