Customer Service Sales/Accounting

Beata Joanna Maitin

***** *.*. **** ***** Miami, Florida 33015 305-***-**** ******@*********.***

Objective

An accomplished customer service professional seeking a position of responsibility that fully utilizes my diverse skills, strengths, and abilities in the facilitation of company goals. Recognized by peers as a confident and capable individual with a refined work ethic, strong leadership abilities and deemed a valued contributor.

Skills and Abilities

Customer Service Marketing/Sales Computer Literacy Languages Clerical/Administrative Accounting Communication Interpersonal Organizational

Professional Experience

09/2007 – 09/2012 A 1 Fire and Electric Miami, FL

Accounts Receivable/Collection Department

Worked as a communicator between management staff, suppliers and customers to ensure flow of receivables.

Performed call for collections with continuous follow up as required to ensure final payment

Follow up with suppliers as required to obtain partial or full releases of lien and /providing customers with Certificate of Warranties when projects were completed, as required to obtain progress or final payments during and upon completion of each construction project.

Responsible for doing research, review and approve current as well as new customer for credit accounts (credit check prior to service)

Generated invoices (Quickbooks) of field work orders and applied payments into system.

Prepared documentation related to purchase, sales orders and other.

Review legal contracts and documentation for our clients and vendors

Help Solve problems that affect the service department, efficiency, and productivity.

Performed credit card transactions.

Provide and inspire outstanding service to our customers.

Maintain strong business relationships with clients, employees and vendors.

Responsible for managing detailed aging of receivables as required for prompt invoicing of delivered goods

Answering all telephone calls in professional and timely manner, as well as taking requests for service and delegating such to the appropriate department

03/1997 – 09/2001 Gynecologic Oncology Associates/Sheridan Healthcorp

Hollywood, FL

Receptionist/Assistant Office manager

High assistance in customer service resolving patients complaints, scheduling of appointments & customers follow up

Performed insurance verification against daily claims.

Maintenance and upkeep of doctors/patients schedules in office and hospital

.Answering all telephone calls in professional/timely manner, handling lines simultaneously

Set priorities and handled routine matters on own initiative.

Filling and up keeping of medical records, patient and insurance documentation.

07/1995 – 01/1997 Chesapeake Bay International, Inc Miami, FL

Office Clerk

Answering telephone calls in professional and timely manner

Place order for authorized documents and office inventory

Handling incoming and outgoing correspondence

Perform bank deposits & withdrawals, and petty cash

Perform other genera duties as assigned, including but not limited to, filling, typing or preparation of invoices

Handled accounts payable and receivable

05/1991 – 03/1994 Carnival Cruise Lines

Miami, FL

Casino Cashier and Croupier

Filling and up keeping of medical records, patient and insurance documentation.

Executed cashier duties

Responsible for the Casino Bank, including balancing, cash counts, monetary exchange

Dealing games such as Black jack, Roulette, Poker and Dice

06/1989-04/1991 Hotel Warszawa/Novotel

Katowice, PL

Front Desk Clerk

Process guest check -in by reservation or walk in

Confirming reservation, room assignment, issuing keys to the room

Answer guest call, record them, and keep truck of their messages

Process gust requests, questions, and complains

Tracking housekeeping readiness of rooms

Supply guest with information, directions, local areas of interest etc.

Coordinate international calls

Languges

English

Spanish

Polish

Russian

German

Education

AS – Hotel Restaurant Management Technikum Hotelarskie Wisla,Poland

AS – Business Administration Miami Dade College Miami, Florida

Computer Skills

Microsoft Word Excel Windows PowerPoint

Volunteer Services

Volunteer at MDC/ Access Services to help students with disabilities, Memorial Hospital West

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