Customer Service Rep., Data Encoder, Scanner Operator, Office Staff
Resume:
Mark Johndel Lanugan Alba
Customer Service Representative 1 at Teletech (Previous Job)
** ***** *** +63-092******** ***************@*****.***
Address
Phase 1 Package 1 Blk.23 Lot 7 Bagong Silang, Caloocan City (1428)
Birth Date
June 11, 1988
Education
Polytechnic University of the Philippines (PUP)
Bachelor of Arts in Philosophy (2006-2008) *College Level
Nationality
Filipino *Philippine Citizen
Experience
Dec 2014 - Oct 2015
(10 months )
Customer Service Representative 1
Teletech Levels 1&2, Robinson’s Place-Novaliches, Quezon City
Handling customer questions over the phone, complaints, billing inquiries and upselling w/ the highest degree of courtesy and professionalism to resolve customer issues with one call resolution.
Feb 2011 - Jun 2014
(3 years 4 months )
Scanner Operator & Data Entry Encoder.
Facilities Managers, Inc. Ubix cmpd. Km.21 East Service rd. Sucat, Muntinlupa City
A subsidiary company of Ubix Corporation in which they provide services for Ubix Imaging Center that converts all kinds of vital documents into digital images, data capturing with database creation and provides data management to private companies, top corporations and even with government institutions and all entities nationwide.
Apr 2009 - Oct 2010
(1 year 6 months )
Telesales Representative
Echo Teleresource, Inc. Bormaheco cmpd. Vito Cruz ext. cor. Zapote st. Makati City
Accredited service provider of Citi Bank Savings. Marketing/selling personal cash loans to all prospect clients through outbound calls & dealing with all kinds of inquiries and concerns regarding the product whenever the client needs to know.
Education
2006-2008
Year Attended
Polytechnic University of the Philippines (PUP)
Bachelor of Arts in Philosophy (Under Graduate) Sta. Mesa, Manila. Philippines
2001-2005
Year Attended
Bagong Silang High School
High School Diploma in Secondary Education Bagong Silang, Caloocan. Philippines
Skills
Intermediate
Technical Skills, Clerical Works
Languages
Proficiency level: 0 - Poor, 10 - Excellent
Language
Spoken Written Relevant Certificates
Filipino (Primary)
10 10 -
English
7 8 -
About Me
I'm good in oral and written communication skills in both English and Filipino dialect. Computer literate and has the knowledge on data encoding/MS-word/MS-excel/MS-office. Knows how to use and operate scanner machine, photocopier, printer and fax machine. I have the ability to work harmoniously as a member of a team or company. My interest includes singing and reading. I'm hard working, responsible and an optimistic person. The key strengths that I possess for success includes striving for continued excellence and provide exceptional contributions to the company's goals and objectives, being resourceful with a lot of positive initiative to get the job well done. I also have the capacity in learning & excelling at new technologies as needed. Therefore, I want to be part of an industry where I could gain more of knowledge, to have the best experience and contribute to the company's success in attaining it's goals.
Related Info
SSS number
34-1308373-4
TIN number
PHILHEALTH number
HDMF number
295-867-034
02-050856317-6
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