Project Manager - Business Analyst
Resume:
Terrence C. Perdew
Canton, OH 44714
Telephone: 330-***-****
Email: ********@*****.***
PROFESSIONAL PROFILE
An Information Technology (IT) Professional with significant experience in Business Analysis and Project Management, working with local as well as global, cross-functional, multi-disciplined teams. Experience includes assisting companies with gross annual sales ranging from $1 million to $80 billion, and as diverse as wholesale distribution, retail sales, software sales and services, pharmaceutical.com, manufacturing and data warehousing. Proven skills also include:
Budget Forecasting and Management
Interpersonal and Group Communication
Customer Relationship Management
Training
Vendor Management
Process Engineering
Negotiation
Change Management
EXPERIENCE
Principal
Jan. 2013 – Current
TCP Solutions, Inc., Canton, OH
As Owner – Founder, with overall responsibilities of business development, customer relationship management, and
project management, provide services such as:
Defining scope and preparing cost estimates, for the replacement of Financial and Inventory Systems for a boutique jewelry design and wholesale organization. In addition, as Project Manager, employing PMI Best Practices, overseeing the execution of a project plan that included:
oIdentifying and contracting third-party resources
oManaging the replacement of the legacy hardware system
oManaging the data migration for and implementation of financial and inventory management systems
As Business Analyst, conducting a feasibility study, focusing on the implementation of a vendor-managed tool inventory for a national supplier (Stark Mold and Patterns) of plastic injection molds. Activities included developing and analyzing a Process Definition and Process Impact Study, a “Best Practices” Industry Survey, and a Cost Impact Study, positioning the client organization to knowledgeably assess appropriate, cost saving direction.
Auditing and redirecting the project management of an in-flight ERP/Logistics software implementation for a regional trucking organization (TransX). Activities and accomplishments included the re-definition of project scope and related project plan, identifying/confirming risks, both short-term and long, re-evaluation and assignment of staffing and identifying subsequent impact on original project timeline and budget.
Global IT Business Partner
Oct. 2011 – Nov. 2012
Rolls-Royce Energy
As IT Business Partner aligned to Customer Sales and Supply Chain Planning and Control business
processes, supported the strategy, planning, analysis, delivery and support of the systems that enable those critical
business processes. In a matrix, service delivery environment, employing PMI PMBOK practices, MS Office
Applications, MS Project and Visio, my Business Analyst and Project Management activities included:
Representing Rolls-Royce (RR) Energy, globally, planning and overseeing the requirements definition, solutions development, training development and global roll-out of Oracle On-Demand CRM (cloud-based) solution.
Facilitating modifications and upgrades to the RR Global SAP system, as well as overseeing system continuity
Acting as first point of contact for third-party services providers, monitoring delivery quality, timeliness and adherence to service level agreements
Project Manager
Jan. 2011 – May 2011
ComResource, Inc.
Contracted to a $250 million Specialty Auto Insurance carrier (Titan), assuming oversight of in-flight software
development in support of the roll-out of new Specialty Auto Insurance Coverage Plans, nationally. In a matrix
environment, working with architects, development, DBA, and Quality Assurance, responsibilities included:
Leading Agile projects in support of business objectives
Managing resources according to project schedule and deadlines
Identifying and driving resolution of critical issues impacting the successful delivery of the project
Communicating project status to applicable Stakeholders in accordance with established Communication Plan
Senior Project Manager
July 2010 – Nov. 2010
Patina Solutions, Cleveland, OH
Contracted to a multi-billion dollar, multi-site automotive supplier (Dana Corp.), employing PMI PMBOK practices, MS
Office Applications, MS Project and Visio assumed oversight of the in-flight, global projects:
Finalizing requirements and global implementation planning of CompliantPro Quality Management software
Overseeing the creation of a Product Profitability and Sales Forecast electronic data warehouse.
oLeading global project teams, both internal and external, through Project Life Cycle
oActively communicating and managing expectations and relationships, globally
oCollaborating with vendors to resolve support requests
oDeveloping and soliciting Requests for Proposals from third-party services providers (both onshore and offshore), as well as evaluating their responses
Senior Business Analyst
Apr. 2010 – July 2010
Elevated Resources, a Division of Fujitsu, Newport Beach, CA
Contracted to a multi-billion dollar, international manufacturer (Bridgestone Firestone) to analyze and architect
business process improvements, focusing on Pensions and Benefits management. Responsibilities included:
Capturing the business context (problem, current state, desired future state, objectives, business needs, and impacted user groups)
Interacting with user (business domain) community, developers and testing personnel (technical domain).
Developing requirements and establishing traceability
Technical Resource Manager
Sept. 2005 – Feb. 2009
Parker Hannifin Corp., Cleveland, OH
As Project Manager, employing PMI PMBOK practices, MS Office Applications, MS Project and Visio, responsible for project management of ERP implementations required nationally by corporate-mandated roll-out of corporate enterprise software solutions. These divisions ranged in size from $150 to $250 million. Examples of work include:
Successfully completing the planning and oversight of ERP implementations and customizations (by both onshore and offshore resources), satisfying corporate goals and objectives
Planning included:
oDeveloping project scope definitions
oDeveloping and managing budgets
oDefining project communication methodologies, both internal and external
oDefining risk management methodologies
oOverseeing data migration mapping and migration of legacy data to corporate-hosted solution
Project Manager
Apr. 2003 – May 2005
Infor, Alpharetta, GA
In a Service Delivery environment (employing PMI PMBOK practices MS Office Applications, MS Project and Visio),
oversaw business analysis and application support, as well as supported business development. Examples of work
include:
Collaborating and overseeing the successful $100 thousand+ customization of a Customer Relationship Management (CRM) software application for a $75 million manufacturer of airfield lighting systems.
Employing PMI practices, developed numerous CRM implementation and customization project definitions and quotes, ranging in price from $25,000 to over $250,000.
Managing the successful, on-time and within budget implementation of numerous concurrent ERP and CRM (MAPICS and Syteline) software implementations varying in size from $150 million to $550 million in sales, employing both in-house and third-party service providers.
Principal
Sept. 2001 – Apr. 2003
TCP Solutions, Inc., Canton, OH
In a Service Delivery environment, responsible for business development, customer relationship management, project
management and quality management. Examples of work include:
Oversight of the development of an inventory management system for a local entertainment organization. Effort included inventory process review and analysis focusing on inventory acquisition, consumption/shrinkage, cash flow, and profitability, enabling management to understand inventory movement and impact on profits
Analyzing potential product/services modifications for a local applications services provider, including a review of historical profitability and industry trends, establishing a reliable basis upon which to base future business direction
Assuming oversight of the in-flight implementation of Oracle 11i ERP and CRM software for a supplier of material movement and conveyer system design and installation services, for an international services vendor. Project Management activities employed PMI PMBOK practices, MS Office Applications, MS Project and Visio.)
Manager
July 1996 – Aug. 2001
Hitachi Consulting, (Formerly the Consulting Services of Grant Thornton, LLP) Atlanta, GA
In a service delivery environment, responsible for business development, customer relationship management, project
management (cross-functional and multi-disciplined, employing MS Office Applications, MS Project and Visio,
Waterfall and Agile), and quality management. Contributed to the departmental sales and service goals by
successfully engaging, business units with matrix environments, ranging in size from $2 million to $80 billion in sales
revenue. Examples include:
Facilitating the development of Business Requirements Definitions and subsequent ERP solution selections for numerous manufacturing and service organizations. This activity was prompted by the year 2000 challenges inherent with in-house legacy systems.
Establishing JBA ERP Training Center, implementing JBA ERP (AS/400 platform) and customizing application training curriculum
Developing ERP software implementation methodologies for a $60 million international software developer, enabling the timely roll-out of a new Microsoft-centric software package. Project responsibilities also included:
oIdentification and recruitment of clients/partners
oDefinition of consulting practices to be employed
oDefinition of project deliverables and templates
Facilitating the development of business requirements definitions both short and long-term, for a pharmaceutical.com startup, minimizing permanent in-house staffing requirements and establishing scope and basis for project plan development. Project responsibilities also included:
oSelection and activation of outsourced system operations
oCoordination and development of ‘front-end” software
oIdentification and establishment of web content
oFacilitation of the creation of a call center development plan
oResponsibility for the integration and implementation of Oracle “back office” support
EDUCATION
BA Business Management, Malone College, Canton, OH
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