Finance and/or Customer Service Professional

JOYCE IANNONE

281-***-**** * *********@******.***

PROFESSIONAL SUMMARY

Highly accomplished Corporate Finance professional with years of experience, specializing in credit operation, debt and liability reduction, personnel supervision and training. Expertise in financial reporting, designing and implementing systems to achieve financial discipline and improve overall efficiency of the organization. Proficient in Generally Accepted Accounting Principles, Risk Assessment/Prevention and Regulatory Compliance.

EXPERIENCE

CREDIT MANAGER-LAND SEGMENT, 07/2014 to 09/2015

NATIONAL OILWELL VARCO, LP-HOUSTON, TEXAS UNITED STATES

Manage a team of credit and collections employees for a company with revenues of $22B+ and a supply chain spanning 61 countries. Spearhead a $200M portfolio, including four subsidiaries and 13 branches. Successfully maintain optimal sales while controlling DSO, bad debt, and costs. Review purchase orders and contracts, ensuring legal compliance. Work closely with the sales department to achieve revenue goals while managing risk. Develop a strong rapport with customers, settling disputes and educating employees on billing and credit operations. Negotiate successful payment arrangements and settlements, execute final demands, and refer accounts to collection agencies and attorneys.

Created an internal bankruptcy and litigation tracking system and a Corporate Credit Hold list for four entities.

Managed multimillion dollar revenues and oversaw Fortune 500 accounts, delivering 25% sales growth.

Collaborated with the team to develop a corporate credit policy for a company with $22B+ in revenue.

Assessed potential customers for credit worthiness and identified financial issues with existing customers.

Chosen to oversee $500M in accounts receivable from a spun off entity, making substantial improvements.

Authorized to approve credit limits of up to $750K for domestic customers and $100K for international clients.

Developed policies for the redirection of funds, ensuring outstanding customer service and protecting liability.

Maintained a DSO average of approximately 45.2 for four business units.

Worked with attorneys to ensure compliance with export contracts, end user agreements, and lien waivers.

Achieved timely, accurate biweekly, monthly, quarterly, and year-end financial reporting.

Met strategic goals and objectives for collection strategies, reducing company exposure.

Improved efficiency and successfully streamlined processes, saving company time and money.

Wrote training manuals and tools for seven ERP systems for the credit department, increasing productivity by 25%, ensuring employees could manage complex software.

SENIOR CREDIT ANALYST, 09/2002 to 07/2014

NATIONAL OILWELL VARCO, LP-HOUSTON, TEXAS UNITED STATES

Managed an $80M+ portfolio consisting of high-visibility, complex accounts for multibillion-dollar Fortune 500 companies. Collaborated with others to help establish a Corporate Credit department for 26 global subsidiaries, reducing credit risks and enhancing cash flow. Evaluated customer records and recommended credit reductions and holds based on credit history and purchases. Interfaced with cross-functional teams and clients to manage delinquent accounts, discounts, tax, logistics, and documentation requirements. Trained employees on ERP systems, credit operations, and billing procedures.

Named “Employee of the Year” out of a department of 85 employees.

Managed an on-site project for a $11.2B global client, resolving a six-year backlog and reducing debts by $5M.

Authorized to grant up to $500K in credit limits and trusted with complex projects and issues.

Chosen to perform an internal audit for four subsidiaries, reducing outstanding receivables by 40% in one year.

Assessed credit applications and credit reports, mitigating credit risks and ensuring profitable growth.

Built strong relationships with customers, improving operations and increasing cash flow.

ADDITIONAL EXPERIENCE AND SUCCESSES

Success in finance, customer service, sales, and administration in a wide range of industries with Leo Jarnagin Pontiac Company, Carpets By Joy, UBM Computers, Sysco Food Corporation, and Pennsylvania Life Insurance Company. Additional experience as the Assistant to the Controller at Food Service Solutions and Ideas.

EDUCATION AND TRAINING

UNIVERSITY OF HOUSTON * COURSEWORK IN PSYCHOLOGY

TRAINING

NACM - Financial Analysis I & II * Wells Fargo - Letter of Credit * Corporate Finance 101 * Export Compliance * Antitrust Laws * Managing for Performance * Time Management

PREVIOUS AFFILIATIONS

National Association of Credit Management (NACM)

Credit Interchange Division (PESA-ABC Amega)

Dun and Bradstreet, Incorporated (D & B)

COMPUTER SKILLS

Oracle EBS, SunGard Get Paid, Windows 10 Microsoft Office (Word, Excel, Outlook), JDE One world,

Glovia 7.1.0, Symix 4.1R3.00, Visibility 6.35, Visual, Syteline, AS 400 V7 2.1, Document Logistx 2.6.112, Wells Fargo Commercial Electronic Office, Dun & Bradstreet Portal, CID PORTAL, Rig Doc Portal, IBM Cognos, Quattro Pro 7, MAS 90, Quick Books Pro, Peachtree 2000 and customer portals Ariba-SAP, Actian, Oracle PeopleSoft Ent, and Ariba 9r1.

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