Manager Service
Resume:
Gene White
**** *. ***** ****. ******** Park, KS 66223 / 913-***-**** cell
email: *********@*****.***
QUALIFICATIONS:
Over 30 years of Management Experience of GM Dealerships
Strong Customer Satisfaction and customer Retention Skills
Sound Decision Making, Planning and Organizational Skills
Currently serving as President for GM Service/Parts council
Experienced in Reynolds & Reynolds, Automate and ADP
computer DMS systems
EXPERIENCE:
SMS Autosports Present
302 W Walnut
Raymore, Mo.
Operations Director
Run and control all sales, service & shop operations, part ordering, scheduling, hiring, sales quoting, advertising for small 5 bay shop.
Roberts Robinson Chevy/Buick/GMC 9/2014-1/2015
Excelsior Springs, Mo.
Service Director
Built service staff for new Dealer from 2 technicians to 7 techs and increased shop Gross Profit dollars and GP% to 75% each month to the 3rd highest on record for the history of previous Dealers month record.
Dave Cross Motors GMC 8/2010-9/2014
Lees Summit, Mo.
Service/Parts Director
Helped design and oversee complete building project of new dealership for GM image compliancy. Obtained record net profit month totals prior to new building project and obtained 30% increase with record Gross Profit dollars after completion of new building. Obtained EBE/SFE payouts each quarter every year. Served as President of the GM Service/Parts Council.
Bridgestone / Firestone 6/2009-8/2010
Independence, Mo. / OP, Ks./ Chicago,Il.
Opened new facility on 135th street in Overland Park and operated as revolving store manager for 6 KC facilities to receive offer to be New Teamate Orientation Trainer in Chicago. Unable to relocate due to father in laws cancer.
McCarthy Chevrolet 4/2001 – 7/2008
Olathe, Ks
Service Manager
Improved Technician Training Standards from 62% to 287%
Improved CSI top box scores from 59% to 85% Avg.
Raised customer Pay Sales 10 – 18% yearly (in which I was rewarded with 4 GM recognition trips from the Mark Of Excellence Award Program)
Top of Class in GM Dealership Tire Sales (8th Highest Nationally in 2004)
Hired, trained and managed staff of 5 service consultants, 16 technicians and 14 detailers
Served as Sec/Treasurer of KC GM Fixed Operations Club
Ron Olson Chevy/Buick/Pontiac 1985-2001
Paola, Ks.
Service Manager
Increased monthly net profit (Avg. loss of $8000) to $8000 monthly net profit gain
Served as President of the Greater KC GM Service/Parts Manager Club
Managed current and collected past due uncollectable account receivables (GM & Ext. Warr.)
Randy Allen Chevrolet 1992 – 1995
Bonner Springs, Ks.
Fixed Operations Manager
Staffed and Managed a profitable Service, Parts and Body Shop for new owner of Dealership.
Prospected and acquired new fleet accounts for vehicle service.
Don Stein Buick
Overland Park, Ks. 1990 – 1992
Asst. Serv/Body Shop Mgr.
Service Consultant and assisted Service/Body Shop Manager
Andy Klein Pontiac 1985-1990
Overland Park, Ks.
Served as Pontiac Customer Care Manager for PMCARES phone compliant center and served as President of the Midwest Zone Pontiac Service Council.
Obtained 5 Star Service Customer Care Satisfaction Award each year.
Roper Pontiac 1984 – 1985
Sales Training Mgr.
Responsible for training all sales people in 4 step closing process and product knowledge
Served on Pontiac Roundtable (12 sales reps elected nationally)
EDUCATION / TRAINING:
Graduate of Shawnee Mission Northwest High School 1973
Johnson County Community College 1973-74
KU 1973-1974
Kansas City Community College 1974-75
REFERENCES:
Ted Titas – Retired AREA GM SERVICE REP of KC ZONE
816-***-**** (20 yrs)
Doug Sedgwick – AREA GM SERVICE REP of KC ZONE
816-***-**** (8 yrs)
Harry Studna – 3 time former employee (10 yrs)
VOLUNTEER WORK / INTEREST / CHARACTER TRAITS:
Married 35 years – 4 Children / 3 grandchildren
10 yrs. Teaching 5th grade Sunday School at First Family Church
10 yrs. Serving as Scout Master in Cub Scouts & Boy Scouts
Family Camping, Duck Hunting and Fishing
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