Operation Analyst

David Garrett Jr.

**** *. **** **., *********, OH 44102

517-***-**** - **********@*****.***

Context – Consistency – Futuristic – Maximizer - Focus

Objective

My goal is continue to work in performance management, quality assurance and compliance to help a company reach their benchmarks and improve daily operations.

ResCare Workforce Services, Operations Analyst/Supervisor (2015-Present)

Managed proprietary database.

Experience in creating and reviewing reports of performance data to measure productivity and to ensure benchmarks are met on an individual or aggregate basis.

Adhere to a detailed quality assurance schedule as well as to understand the financial and operational impact of decisions made.

Supervised through delegation, coordination and monitor activities of employees to ensure all necessary tasks were completed and according to deadlines.

Ability to investigate, collect facts and report critical incidents to the necessary parties with suggestions for improvement.

Work in compliance internal auditing and with external auditors for accuracy of data.

Able to monitor and plan ordering of supplies to effectively provide staff to complete services.

Knowledge and experience of business and management principles involved in strategic planning, human resource and leadership techniques, which was utilize to establish standardize process with quality assurance built into the new strategies.

Strategically managed human capital to succeed in reaching benchmarks and meeting performance goals.

Effective decision-maker that can analyze information to bring resolve to issues, setting precedent and creating alternative methods of proceeding when needed.

Excel in the use of Microsoft Office programs, different e-mail platforms as well as internet browsers.

Deep comprehension of computers and was able to resolve most IT issues within the office.

Strong knowledge of the English language through written and verbal communication.

Active listener with social perceptiveness to employees as well as with customers; which gave the ability to convey ideas to be fully understood and avoid conflicts.

Confer with personnel on the success of processes and adaptability to implement new systems as needed.

Can prepare and submit reports on monthly and quarterly basis on how the program was functioning to funder and ensuring compliance.

Able to review forms with management and users about form, distribution and purpose to identify problems and improvements.

ResCare Workforce Services, Employment Coordinator (2013-2015)

Built relationships with supervisors to create a talent pipeline of participants for their organization.

Helped to ensure that the both parties were being represented and helping the participants grow their work experience.

Worked independently with little supervision which required dependability, initiative, integrity and self-control.

Position required strategic planning of time in the field to ensure that all work sites that required assistance were met as well as to ensure weekly visits were being made as well.

Managed caseload of 60-100 participants placed at various sites in territory.

Created and standardized documents to be distributed to supervisors as well as participants.

Maintained strict deadlines to ensure that all documentation was entered and submitted to funder.

Helped develop six participants that were on ResCare’s payroll or have been selected for special projects.

Family Video, Shift Leader (2011-2013)

Performed and delegated tasks that were required for operation of store.

Experience in opening and closing of the store which included bookkeeping, counting the till, ensuring the ledger was up to date and all of the necessary paperwork completed.

Prepared deposits of excess money.

Conducted quality assurance measures by conducting inventory checks of different sections to ensure items were in store and in their correct place.

Experience working in their database as well as their POS system.

Taco Bell, Team Trainer (2010-2011)

Helped to train new crew members how to work the different positions in the store.

Was in charge of closing the store and ensuring that all food was properly stored at the end of the night as well as the store being clean for the following morning.

Was in charge of cash handling and keeping up on assigned till.

Worked closely with managers with quality assurance checks to keep ingredients stocked in preparation of customers.

Experience working in their database as well as their POS system.

Education & Certifications

Certified in Quality Management Service: Planning of Service Delivery, ResCare Workforce Services

Masters of Education: Kaplan University

Bachelors of Science: Business Administration, Kaplan University

Bachelors of Arts: English and Film Studies, The Ohio State University

Professional Organization Membership

Member of Phi Delta Theta Fraternity.

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