CIO/CTO or Senior VP of Technology

Resume of Jose Ramos Page *

P&L VP, Director, CIO/CTO Cell: 650-***-****

Jose L. Ramos cell: 650-***-****

**** ****** ***** *** ****: 804-***-****

Glen Allen, VA 23059 *******@*****.***

References:

John Seely Brown – Emeritus Director Xerox PARC John Hagel – Author and Consultant

CIO/CTO, VP

Product and Process Innovations in Health Care

Summary: World Class Business –Senior Technical Management. I lead major companies dealing with disruption and transformation especially in Healthcare. I do this by helping them adopt the New Style of IT. My efforts include best of breed, state of the art solutions for Big Data, Security, Mobility, Cloud, Analytics, IoT and Business Process Re-Engineering. I understand how to get large projects done, especially involving complex System of Systems Integration. The fruit of my work has been deployed all over the United States and in countries around the world like Canada, South Africa, Asia and Europe. Very process oriented in ITIL, Agile, CMMI and PMBOK. I interact equally well with Wall Street or Main Street adjusting socially as circumstances require. I am comfortable with all major solution platforms, including Open Source, Java JEE or Microsoft .NET technologies.

EDUCATION

MBA

M.Engr.

BS

Harvard Business School

Cornell University

Cornell University

Boston, Massachusetts

Ithaca, New York

Ithaca, New York

EXPERIENCE AND ACCOMPLISHMENTS

Hewlett Packard, Palo Alto, CA

February 2014 to present

Sr. Director and Client Principal – Health IT for State and Local Focus on working with largest clients, especially in the area of Analytics to bring about transformations in the New Style of IT.

September 2015 – IoT in the Electronic Component Distribution channel – White paper for Avnet Senior Management exploring the Health IT market.

June 2015 – member of the Internet of Things Security Foundation, IoTSF.

January 2015 – Launched STEP* One – Strategic Talent Exchange Program* – in Healthcare Analytics

August 2014 – Delivered talk at the Medicaid Enterprise Systems Conference titled “Smart Analytics” in Denver, Colorado

April 2014 Delivered Webinar - HP-Governing Webinar Converging Trends: Shifts in Healthcare and Information Technology Align to Support Industry Transformation Resume of Jose Ramos Page 2

P&L VP, Director, CIO/CTO Cell: 650-***-****

http://pointers.audiovideoweb.com/stcweb/va91web25043/GOV/archived_webinars/GOV%20-

%20HP%20Webinar%20-%204292014.mp4/play

Northrop Grumman, Falls Church, VA

September 2011 to January 2014

Director and CTO – Health IT for State and Local

Cognitive Computing with Natural Language Processing Avatar for the Health and Social Service Markets. Implemented first case in Arkansas.

http://www.lcs.ts.northropgrumman.com/projects/navigator_marketing/index.html

Large and complex System of Systems Integration

Responsible for setting process and solution standards for State Health & Human Service offerings in: 1. Smart Analytics for Medicaid, SNAP, TANF, other Social Services) with MAGI Rules 2. Fraud, Waste & Abuse for Program Integrity, either SURS or as a standalone 3. Child Welfare Information Systems (SACWIS)

4. WIC Benefit & Electronic Benefit Transfer Systems (aka Special Supplemental Nutrition Program) 5. Special Nutrition Program

6. Child Support Enforcement

7. MMIS Fee for Service transition à Managed Care with Administrative Service Organization model 8. APCD - All Payers Claims Databases

9. Big Data and Health Analytics expressed in Medicaid DSS/DW 10. Meaningful Use 3 – expressed as Electronic Health Records (and HIEs connected via HL7/FHIR) 11. SaaS, Mobility, BPM & Cloud Security transformations 12. Surveillance and Utilization Review System (SURS) -aka Medicaid Data Warehouse 13. Medicaid Management Information Systems (MMIS) with 7 Standards & Conditions 14. Pharmacy Benefit Management Systems (PBMS) & Cost Recovery Services 15. Health Insurance Exchanges and SHOP Exchanges

CMS Medicare Advantage transaction system

Unisys Corporation, Blue Bell, PA

March 2004 to 2011

Active Top Secret Clearance

Director Applications Solution Delivery

Projects completed in 2010 and 2011

Resume of Jose Ramos Page 3

P&L VP, Director, CIO/CTO Cell: 650-***-****

Medicaid MMIS Delivery – I lead the team of Solution Applications comprised of 57 Engineers and Contractors building Medicaid Management Information Systems in 5 U.S. States

Maine and Idaho – Medicaid Management Information System

New Jersey, West Virginia and Louisiana – Pharmacy Benefits and Pharmacy Rebate Systems, in addition to MMIS.

These MMIS systems were SOA based, CMS MITA compliant solutions. All were certified successfully by CMS.

Applications under my responsibility include all the components needed to build out an automated Medicaid Solution including: TriZetto-QNXT-Administration, FileNet-ECMS, Venetica-Rules Engine, Cincom-Letter Manager, Cypress- Report Manager, Apropos-Contact AVR, Flexi-Financials, Pharmacy Benefit System with Rebates management, BizTalk and Edifecs-EDI orchestration/validation, and Online Portal.

Extensive Process-focus especially in improving governance along CMMI standards. All Project Managers are PMP certified and trained in Agile (Scrum) or Six Sigma methodologies. Service is improved along ITIL standards.

Successful at integrating multiple technical platforms – Java, Microsoft.Net and Open Source

Datacenter Migration: Participated in the sales/transfer of Unisys Division to the Molina HealthCare Corporation and the relocation of the Unisys Medicaid Datacenter from Salt Lake City, Utah to Albuquerque, New Mexico. Executive Lead Architect for North America

Projects completed in early 2009

Globally – High Performance Center – In this role I lead the Sr. Architect Community within the United States, South Africa and Canada.

North America - Lead a team of 92 Project Managers, System Architects and Engineers

Participation in the redesign of the Unisys Deal Review Board process

Redefinition of the Lite Solution Portfolio Offerings

Defining Sustainable Green Technologies at Unisys – the word is SMART Cloud

VA Child Care Eligibility Determination System

LA County – Leader Program – Eligibility Benefits System

MasterCard International – Design of a Secure Portal System

Business Process Modeling – Metastorm-Provision, EMC-Documentum, Lombardi & Savion Practice

Development. BPM solutions for existing clients. Projects completed in 2007-2008

Architect Waterhole – Internal Project to foster Architect Community worldwide

South Africa Police Detainee System – Chief Architect

UBS Bank – Platform Interface for Global Support System - Lead Architect

South Africa Police – Property Control and Exhibit Management for South Africa Police. Used SAP Business

One to develop Smartphone application.

Airports Company of South Africa

ING Insurance RFI – Lead Architect

Eli Lilly Pharmaceutical – Advisory Council Leader

State of Virginia – Business Intelligence – Program Manager

LA Leader (Benefits eligibility determination project) – Business Rules Engine and SOA – Sr. Architect Articles published to date with Unisys

1. SOA & the Airline Industry – An emergency landing into LAX CIO Magazine, Jan 2008 2. Democratizing IT CIO Magazine March 2008

3. Open Source and the Honey Bee, CIO Magazine, May 2008 4. Throwing out the Trash at Work: A Manager’s Guide, CIO Magazine, July 2009 5. Parallels in Greek Mythology and Running a CIO organization, CIO Magazine, January 2011 CapitalOne FINANCIAL SERVICES – Glen Allen, Virginia Visa/MasterCard issuer August 2002 to March 2004

Sr. Group Development Director, IT - Web Services

Role: Provide strategic alignment, recruit & develop personnel, and standardize process and procedures for

Web Services IT.

Management: Lead groups of up to 98 Program Managers and Development engineers tasked with implementing Web Service Solutions (Internet, Intranet and Extranet) for Credit Card issuer, Capital One.

Compliance Experience: Instituted programs for the CFO to comply with Sarbanes Oxley, HIPAA and

Gramm-Leach-Bliley using novel security and encryption tools.

Outsourcing Experience: - with Contractor Teams in Bangalore and Hyderabad, India. I have setup Software

Configuration Management Systems to support an outsource group.

I am capable of taking a group to Capability Maturity Module level 4 and Software CMM to level 5.

Leading Edge Technologies: Portal/Content Management Systems, Blaze Rules and Adaptive Systems, Identity Resume of Jose Ramos Page 4

P&L VP, Director, CIO/CTO Cell: 650-***-****

Management as well as e-Commerce for Bill Payment and Solicitation. In addition, Business

Process Modeling (Aris) and Work Flow applications that makes inter-department processes more productive. Major Accomplishments:

When Credit Card delinquencies were rising, my team Designed, Developed and deployed, the company’s proprietary, Edison, Rules based collection system. This involved assembling and managing a team of 98 Analysts, Engineers and Project Leaders. This was a high stakes, high stress project, completed on time (9 months), on budget $11.5 million. The project now has reduced one-time direct costs by $3.5 million and $1.5 Million on a recurring basis. Delinquencies are down 40% and stock has gone up 50% in the time period.

VISA International - Foster City, California – Global Credit Card Service 1998 to 2002

Chief Software Architect - Development and Infrastructure Group Visa Silver Star recipient for technical excellence.

Multifaceted engineering architect from design, development, QA and production system deployment. I have worked as a Unix Systems Administrator, as a Network Administrator, as a DBA, as a Web Server Administrator including Security PKI keys administration. In addition, I have designed high-availability and Business Continuity/Disaster Recovery Systems that support FFIEC federal Compliance. I have setup and administered Application Servers (BEA WebLogic, ATG-Domino, and WebSphere) and as High Availability designer using tools like Tivoli for monitoring, Veritas for back-end clustering/Backup and Cisco-ArrowPoint for load balancing.

My team designed the Visa East Coast Datacenter located in Virginia – over 250 servers managing 4700 transactions per second. The Architecture followed best practices as prescribed by ITIL and AFCOM. Example Projects at Visa

B2C - Recent hands-on experience. Single handedly launched and administered Visa’s only consumer website in Europe, www.visainfinite.com/. The Visa Infinite card is Visa’s most prestigious card. It is supported by an application platform designed to assist Visa’s most affluent cardholder. The web site offers a wealth of features, including survival and arrival tips for passengers arriving at any airport in the world; a traveler’s toolbox with currency conversions, tips, restaurant reviews and merchant discounts. Finally, the site has a dedicated service providing online concierge responses to card holder needs. The site is deployed primarily in Europe, Greenland and the USA.

B2B – Helped launch UNIX applications into Visa’s first and only inter-bank portal website.www.visaonline.com/. This effort replaced the quarterly creation and distribution of CDs to over 12,000 member banks around the world. The Internet effort replaced the maintenance of versions, languages, operating systems, makefiles, authentication keys and all the associate support required to get the software installed each quarter.

Managed transition projects from Microsoft ASP Internet to Sun Java-Solaris.

ONLY ONE GLOBE CORPORATION, Guam

1989 to 1998

Internet consulting and transaction Service Corporation in the Asia-Pacific President & CTO

Business Development and Growth: I developed and managed six new divisions with full profit and loss accountability.

Division 1: Transaction-private label charge card for charging oil and gas.

Division 2: Cellular Phone and Airtime reseller - Lucent Technologies regional affiliate

Division 3: Sales and Repair affiliate - DataCard & GEMPLUS - Smart Cards serving Banks, Telecoms, Hospitals, Government agencies, Military, Hotels, Insurance, and Retail companies.

Division 4: Computer reseller - System integrator, mostly HP Pentiums (using Windows NT) and SUN server LANs for small to medium size businesses.

Division 5: Systems Integration Consulting - Primarily object oriented software solutions using Open Source tools like PhP, MySql, PERL, C++ or Java in Linux environments.

Division 6: Communications - Computer telephony VoIP integrator- Altigen PBX boards on NT.

Major Accomplishments:

Europe: Secured NATO contract to develop an online conference registration database for a policy workshop on Kosovo. Database contained highly sensitive data with latest encryption techniques. I worked with General Wesley Clark in Vienna, Austria. See www.csdr.org/

Created employment and tax base for the island. Advanced high-tech Company from inception to $7.5 million in a small market region.

Developed Guam Medicare/Medicaid transaction system for the Guam Department of Health and Social Services patterned after a similar system in Hawaii. Worked to extend the transaction gateway to private insurers, FHP International and Guam Memorial Health Plan.

GUAM COMMUNITY COLLEGE, Guam

1987 to 1989

Guam’s only technical community college with 300+ faculty serving over 2,500 students President

Successful Turn-around experience. As president, reported directly to the board of trustees.

Role: Hired to turn around a College that had lost its accreditation.

Context: This was a Government owned institution with a unionized teacher staff. The school had no good accounting system; federal funds could not be accounted for.

Accomplishment: Re-established the accreditation for the school from the Western Association of Schools and Colleges.

Increased enrollment by 15%.

Initiated new technology and hotel information systems training programs.

Got the Legislature out of the school and won legislative commendation for the effort.

SUN MICROSYSTEMS, Mountain View, California

1985 to 1987

Director of Marketing, Electronic Publishing Group Created and wrote a monthly newsletter called WYSIWYG which became magazine Desktop Publishing.

Managed team of 7 Market Segment Managers under Carol Bartz (former head of Yahoo)

Guest speaker at computer trade show, COMDEX.

Developed electronic publishing solutions for Sun’s Catalyst alliance program.

Developed ad and promotional campaigns for new products.

Strong product development contributions in Sun X-windows implementation.

Helped coin the term WYSIWYG (please see the Etymology section of this article) in the desktop and electronic publishing world.

Link to Business & Technical Skills log – Jose Ramos – on LinkedIn

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