Manager Customer Service

Juan O Quintana

E

nterprising, hard-working and technically skilled Warehouse Manager known for accuracy, attention to detail and timeliness in managing warehouse functions for diverse-industry.

Key Skills

Quality and Production Management

Critical problem Analysis/Resolution

Scheduling/Workflow Management

Personnel Training, Coaching and Mentoring

Safety Awareness / Training

Procurement Purchasing

Bilingual English/Spanish

Knowledge of most WMS

Contract Negotiation with Carriers

Electric/Pneumatic Tool Repair

Certified Forklift Trainer

Experienced Managing inventory cycle counts

Professional Experience

Budway industries, Fontana, Ca.

Warehouse Manager 08/2014 – 12/2014

Supervised all warehouse operations. Implemented shipping and receiving policies.

Key Results:

Implemented SOP for warehouse

Maintaining work schedule for all warehouse employees

Maintain all documents for BNSF and Union Pacific rail cars

Held safety meetings daily

Certified all employees on forklifts

Implemented Storm Water Program for company

Northern Refrigerated Transportation, Inc. – Commerce, Ca.

Dock Manager, 11/2012 to 02/2014

Supervised all warehouse operations. Implemented shipping and receiving policies. Improved quality control which eliminated overtime hours.

Key Results:

Multi function warehouse in a cold environment

Cross dock of chilled and frozen product

Implemented SOP for warehouse

Maintaining work schedule of all warehouse employees

Resolved various warehouse issues

Instituted thorough cross-checking of documents

B & M Racing & Performance – Chatsworth, CA

Shipping Manager, 11/2007 to 07/2012

Supervised all warehouse operations. Implemented shipping and receiving policies. Improved quality control which eliminated overtime hours.

Key Results:

Managed the accurate and timely processing of large volume, multi-site organizations.

Reduced margin of errors by 52%

Introduced a more rapid in our program for vendor deliveries

Managed in house vendor contracts and negotiated freight rates for all logistic providers

Resolved various warehouse issues

Instituted thorough cross-checking of documents

Hitachi Koki U.S.A LTD – Valencia, CA

Warehouse Manager 06/1995 to 05/2007

Managed and maintained all operational aspects of Hitachi Power Tools’ West Coast Division Facility where I supervised and expected a high level of performance and productivity from 30 employees in a 300,000 sq ft distribution facility. Supervised and expected a high level of performance and productivity.

Key Results:

Supervise remodeling projects of new repair center for service technicians

Prepare orders for dispatch

Manage house vendor contracts and negotiate all

Full working knowledge and design of power tools in warehouse

Negotiate freight rates with logistic providers

Monitor profit attainment, monthly financial profit and loss statements

Month end reconciliation of five million dollar inventory

Conduct employee evaluations

Makita U.S.A. Inc, CA

Warehouse/Service Manager, 01/1988 to 06/1995

Managed warehouse practices and managed employees. Trained service technicians and monitored repair station.

Key Results:

Teach, train and develop all associates under my supervision to excel at their current job and be ready for the next level up

Managed Direct Store Delivery team responsible for bringing in new inventory

Responsible for maintaining all hazmat areas and ensuring they meet or exceed the state guidelines.

Built trust with customer service

Managed Backroom Inventory Control team responsible for maintaining an accurate inventory count of all departments

Obtaining customer orders via the Internet, checking them in and notifying the customer when the item is ready for pick up

Built trust with customers.

Education

Mark Keppel High School – Alhambra, CA

Technology Summary

MS Office (Word, Excel,) Net Suite Data Flow

References up request

***********@*****.*** 626-***-**** cell

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