Customer Service Representative
Resume:
Monique L. Baker
**** ******* **, * *** Vegas, NV 89031
**********@*****.***
Professional Profile
I am a hard-working, dependable, trustworthy, team-player, who works well with others, and very well under pressure. Customer service representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Strong problem solving ability.
Troubleshooting skills.
Proficient in customer service standards.
Active listening skills.
Sharp problem solver.
Telecommunication skills.
Multi-phone lines.
Opening closing procedures.
Accomplishments
Customer Services
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
Consistently generated additional revenue through skilled sales techniques.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking
Cashiered with two cash registers at once in tandem to maximize customer flow.
Managed call flow with up to 10+ multi-phone line, data maintenance, fax and copier.
Assisted in the managing of the company database and verified, edited and modified.
10+ calls in queue per 15 minutes.
Work History
December 2014 to September 2015
Room Attendant, Alexis Park resort, Las Vegas, NV
July 2013 to December 2014
Office Receptionist, Randstad Staffing Inc. Las Vegas, NV
April 2009 to August 2011
Customer Service Representative, Canyon Gate Marketing Inc. Las Vegas, NV
August 2008 to November 2008
Warehouse picker/scanner, Bed Bath & Beyond, North Las Vegas, NV
December 2006 to May 2007
Front Desk Clerk, Golden Gate Hotel & Casino, Las Vegas, NV
December 2004 to December 2006
Front Desk Clerk/ Cashier, Lady Luck Hotel and Casino, Las Vegas, NV
Education
High School Diploma
Las Vegas High
Las Vegas, NV
June 2003
References
References are available upon request.
Contact this candidate