Manager Customer Care

J U D Y G L E A V E

**** *** *** ** ******* Alberta

403-***-**** – *******@*****.***

Highlights of Qualifications

Enthusiastic, knowledgeable, professional individual with excellent interpersonal skills

Very high standards of personal performance and productivity

Many years of experience in front lines of Customer Care, as well as researching the consumer market in order to develop business plans

Encourage creativity and a positive work environment with steadfast professional expectations

Active focus on blending creativity with smart business ventures in order to best serve consumer needs – Good at thinking quickly and adapting to new situations and responsibilities

Good at completing hands-on, manual tasks with a scrupulous attention to detail

Organized, focused, collaborative and thorough individual

Excellent analytical, record keeping, programming and operation skills

Experience

Business Operation

Comfortable operating in a position of leadership – Experience running multiple businesses

Completed two years of market research and developed relationships with international suppliers in order to determine, and provide, consumer needs

Coordinate fashion shows, radio advertizing and photographers

Discovered that clients were more comfortable with the concept of ordering items online; Proactively transformed business from a stationary store to an online boutique

Responsible for recruiting models and creating contracts for services (photographers, models)

Raised service as well as retail numbers at Tommy guns from $32 k to 73K in a year

Trained all new stylists/barbers how to hot shave necks as well as faces.

Hairstyling

Experienced with all aspects of hairstyling and hair salon management

Recipient of numerous awards for creativity and quality of styling concepts and services

Schwartzkopf Color Certification expert – Experience acting as a judge for hair shows

Consistently demonstrate passion for all aspects of the hair industry – Maintain focus on staying educated on most current trends, color systems and client expectations

Experience with interviewing, hiring and training suitable employees and hair models – Responsible for staff scheduling, financial records/payments/transactions

Reinforce customer appreciation on a regular basis in order to make guests feel comfortable and valued

Created and distributed guideline books for staff to maintain highest level of customer care

Teacher of hot shaves at Tommy Guns

Arranging education classes

Teaching product knowledge

Teaching Sales and marketing to staff

Additional Experience

Experience teaching hairdressing (co-op students as well as hair students)

Actively involved in countless community events, including the coordination of International Dinner functions, Brownies/Guides/Sparks fundraising events, church silent auctions, Halloween nights, Sunday School instruction, Career Day Speaker at local school, Church Elder and Youth Director, fashion shows at Boston Pizza and much more

Motivated to help others identify their strengths and learn how to feel good about themselves; Speaker for Huron County Health Unit on Self image to foster youth/female empowerment

Consistently focus on being a positive role model for others – Lead by example

Work History

Manager Tommy Guns Calgary Alberta 2015-2015

Stylist Tommy Guns Calgary Alberta 2013-2014

Manager Great Clips Calgary Alberta 2012-2013

Catch the Cougar Lingerie – Self-Employed –Goderich, Grand Bend, London and Stratford, Ontario 2007-Present

Chauncey’s Hairstyling – Owner/Operator/Hairstylist -Blyth, Ontario 1982-2013

JB Coiffeur – Owner/Operator/Hairstylist - Kitchener, Ontario 1979-1983

122 Hairstyling – Owner/Operator/Hairstylist -Waterloo, Ontario 1980-1982

Education and Training

Cathy’s Beauty Salon – Hairdressing Apprenticeship – Kitchener, Ontario 1978-1979

House of Coupal Hair School – Hairdressing Program – Waterloo, Ontario 1977-1978

References Provided Upon Request

Contact this candidate