Summary

Senior Technical Writer & Editor

Adobe FrameMaker expert, Published works earned awards of Merit and Distinguished Technical Communication from the Society for Technical Communication. 25 years of experience in system analysis, business analysis, technical writing, editing, and desktop publishing. Excellent verbal and written technical communications skills. Experienced leader, manager, and mentor.

Documentation Portfolio

Website Design

Proficient in use of HTML (4.0/5.0), XHTML (1.0), CSS (2.0, 3.0) and Responsive Web technologies employed with major Open-Source Content Management Systems, including Joomla, WordPress, and Drupal.

Web Portfolio

Social Media

Facebook: https://www.facebook.com/JamesRiverTechnicalCommunications?ref=ts

LinkedIn: https://www.linkedin.com/in/dhwhite

Twitter: https://twitter.com/trlbldr

Google+: https://plus.google.com/107163442476424919508/posts

Core Competencies

Technical Documentation

RFP Responses

Government RFPs

Technical Editing

Web Design

Graphic Art & Design

Information Architecture

UI/UX

Project Management Support

Web Content Management

ERP Documentation

Search Engine Optimization

Application & Software Skills

Joomla

WordPress

Drupal

OpenText

MS Office

OpenOffice

Adobe FrameMaker

Adobe InDesign

MS Publisher

Adobe Acrobat DC

MS PowerPoint

OpenOffice Impess

MS Visio Pro

Adobe Photoshop CC

Adobe Illustrator

TechSmith Snagit

Oracle

MySQL

MS Access

MS Excel

OpenOffice Calc

Adobe DreamWeaver

MS Project

Oracle UPK

Adobe RoboHelp

Doc-to-Help

MS SharePoint

LiveLink

Education & Certifications

Bachelor of Arts in History (Political Science), University of Maryland, University College, College Park, Maryland: 1983

Graduate work: Management of Information Systems, University of Maryland, University College

Graduate work: International Relations, The George Washington University); Strategic Studies (Defense Intelligence College)

Technical Manual Technology Orientation training, U.S. Naval Sea Data Support Activity

Awards & Recognitions

STC Distinguished Chapter Service Award (2004), Award of Distinguished Technical Communication (1999), Award of Merit (2002), Award of Merit (2003)

U.S. Navy Joint Service Commendation Medal, Navy Achievement Medal (2 awards)

Professional Experience – Sr. Technical Communicator

December 2004 – Present

Defense Commissary Agency HQ, Fort Lee, VA

Created system, network, and user documentation for the IT Department.

City of Richmond, VA

Developed user documentation supporting Oracle ERP implementation.

Fire and Life Safety America

Created, designed, tested, and maintain the corporate Website.

Richmond Battlefield Park Lions Club

Created, designed, tested, and maintain the local Lions Club Website.

American Legion Battlefields Post 144

Created, designed, tested, and maintain the Legion Post Website.

James River Chapter, Society for Technical Communication (off line)

Created, designed, tested, and maintain the STC Chapter Website.

Millfield Baptist Church

Created, designed, tested, and maintain the Millfield Baptist Church Website.

Potomac Appalachian Trail Club, Inc.

Created, designed, tested, and maintain Websites for the Acme Treadway Company trail crew and the South Shenandoah district.

Consulting & Independent Contracting Special Interest Group, Society for Technical Communication

Created the Online Book for the this Society for Technical Communication SIG.

DDL, Inc. Arlington, VA General Services Administration Employee Recognition ERP project

Authored and maintained documentation including: system requirements, system design, Change & Incident management, Developer guides, and user training.

Aflac, Inc.

Created systems maintenance document for the OpenText ERP Web portal application.

K-Line Total Logistics

Created architecture and developer documentation for Web-based application used to track trans-ocean shipments.

Hewlett-Packard Enterprise Services Eli Lilly Knowledge Base project

Prepared and updated Knowledge Article content, Issues database, Policy & Procedures Manual.

Built and maintained project-specific Intranet pages in MS SharePoint.

WellPoint/Anthem Blue Cross–Blue Shield

Developed project and program documentation for a federated Configuration Management Database (CMDB) project.

Documented CMMI implementation process for Supplier Agreement Management.

Hewlett-Packard Pfizer, Inc.

Developed technical documentation for VoIP project Involving VoIP telephony: HP, Cisco, Octel, & BlackBox products and service configurations at world-wide sites.

Electronic Data Systems US Navy FleetRIDE project

Developed the XHTML-based online Help system supporting FleetRIDE HR application.

Revised the User Guide used by Navy Career Counselors.

Hewlett-Packard Enterprise Services U.S Navy Enterprise Portal (Oracle) ERP project

Authored and maintained documentation including: system requirements, system design, Change & Incident management, Developer guides, and user training.

Unison, Inc. to support their RFP for Tasyapi Enerji Grubu

Authored a technical White Paper supporting technical response to RFP.

Capital One Financial Services

Created documentation supporting a metadata repository project.

Virginia Housing Development Authority

Authored user and installation guides for this agency.

Mimaki, Inc.

Created marketing email forms.

US Housing and Urban Development SMART Portal (ERP)

Authored Functional Requirements documents and revised the User Guide.

U.S. Navy Cryptologic Experience – Naval Security Group Command

Chief Petty Officer, Cryptologic Technician (Interpretive)

June 1972 – October 1992

Intermediate Russian linguist

Qualified in Submarines (SSN 637 Class)

Conducted 15 deployments in Cryptologic Support Elements

Trained & developed subordinates

Contact this candidate