Customer Service Manager/Human Resources/Recruitment
Resume:
SUMMARY
EDUCATION
EXPERIENCE
JENNIFER RENE THOMPSON
**** ******* **., ******, ** 75218 C: 817-***-**** ***.****.********@*****.*** Excel in participation of the growth of a reputable company by utilizing my communication skills to implement innovative customer service and team support. May 2004 B.S: Advertising and Public Relations, Minor Psychology University of Southern Indiana Evansville, IN
04/2014 to 08/2014 Store Manager
Calypso St. Barth Austin, TX
Motivated and developed staff to ensure excelled customer service and client building strategies.
Introduced a new market of clientele to the brand in order to achieve store goals and increase brand awareness.
Strategized around stretch goals each day to exceed business plan. Attended community/charity events in order to promote and build new client relationships.
Maintained inventory and payroll.
11/2010 to 03/2011 Department Manager
Ralph Lauren Corporation East Hampton, NY
Partnered with the General Manager in terms of meeting the needs of the business.
Created weekly schedules for employees.
Maintained payroll, time and attendance, loss prevention awareness, customer experience, store teamwork management, and positive relationships with other store locations.
Offered constant support to sales professionals.
Led an upbeat and energetic example of customer service in order to maintain a happy and positive atmosphere.
Managed sales floor and store product presentation. Constantly presented new product on sales floor as we received shipment on day-to-day basis.
Transferred in collection pieces per client requests. 07/2009 to 11/2010 Store Director
Madewell East Hampton, NY
Hired and trained a sales staff of nine and management team of three. Ensured staffing levels and availability meet the needs of the business. Developed management team by constant touch bases and discussion around store growth.
Utilized resources in order to train and develop staff and elevate service level in store.
Monitored monthly budget and overall sales plan performance. Monitored payroll, budgeting, staffing, loss prevention, and store operations.
Challenged store team to exceed company goals and host monthly events.
Partnered with merchant and visual team at corporate office in order to increase store productivity.
Attended seasonal line reviews.
02/2006 to 07/2009 Associate Manager
Madewell Austin, TX
Controlled payroll through out the year by scheduling according to our payroll percentage & total payroll hours.
As a leader of the denim brand, continued awareness of denim sales penetration and monitored weekly results.
Monitored and motivated staff in achieving daily/weekly/monthly sales goal.
Executed several seasonal roll-outs of new merchandise in a timely manner.
Strengthened client relations by keeping record of personal clients and updated them monthly on new merchandise, which accumulated repeat business and additional personal shopping.
Consistently aware of walk in applicants.
Retained a trained a minimum staff of 10 stylists to represent the Madewell brand.
Continued to maintain a pool of new recruits in case of any open to hires.
Partnered with Regional Director in recruiting staff for new Madewell store locations.
Traveled to Dallas, Annapolis, Atlanta, Mclean, and East Hampton to recruit, promote, and educate new hires on the Madewell brand. Very involved in social networking scene within the community in order to promote the new brand.
Attended various local charities and small events around Austin area. In addition, maintained dedication to promoting Madewell by word-of-mouth in and outside of store.
Managed many company initiatives.
Hosted Denim After Dark events and various University of Texas/Madewell sorority events.
Promoted to Store Director in East Hampton.
08/2005 to 02/2006 Store Manager
Abercrombie & Fitch Austin, TX
Employed as a manager in training in 2005.
Within six months of training and assistance in store sales and team development, promoted to Store Manager.
Retained a minimum of 90 associates through recruitment and community/campus involvement.
Monitored all associate managers in achievement of goals and expectations of company, in terms of visuals, stock, people, human resources, and operations.
02/1999 to 01/2000 Customer Service Representative CMC Evansville, IN
Answered incoming calls for select nationwide credit card companies. Learned and maintained the policies and procedures for each credit card company.
Included extensive training for each credit agency. Assisted customers with questions on credit statements and authorized credit line increases.
Recognized as the CMC Representative model for the quarterly magazine and random magazine publications throughout the tri- state area.
Received thank you cards for excellent customer service from various customers throughout the duration of employment.
04/1998 to 01/1999 Sales Representative
Banana Republic Austin, TX
Developed a strong sense of the meaning "customer service" and "sales". Created customer profiles by working with each individually. Developed a personal style for effectively assisting and satisfying customers.
Learned how to execute the correct sales techniques for different individuals.
Assisted in the layout of the floor set for each roll out. SKILLS
New Store Opening
Store Operations
Human Resources
Client Services
Retail
Trend Analysis
Management
Associate Development
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