Customer Service Management

Matthew Lietz

**** ******* *** *, ****** Beach FL 33572 407-***-**** *********@*******.***

Objective

Long term career within well establish company

Improve skillset to exceed required expectations

Education

MPM 2011 KELLER

Major: Project Management

Minor: Accounting

Related coursework: Operations Management, Advanced Program Management, Project Cost and Schedule Control, Project Risk Management, Contract and Procurement, Data Analysis.

MBA 2010 KELLER

Major: Business Administration

Minor: Accounting

Related coursework: Leadership, Negotiation Skills, Conflict Management, Business Planning, Organizational Change, Marketing Management, Legal, Political and Ethical, Dimensions, Managing Quality, Information Technology, Organizational Behavior, Business Economics, Business Law.

BSTM ACCOUNTING 2009 DEVRY

Major: Accounting

Minor: Business

Related coursework: Managerial Finance, Managerial Accounting, Managerial Use and Analysis, Advanced Accounting, Auditing, Information Systems, Federal Tax.

Skills & Abilities

MANAGEMENT

Negotiating, Conflict Resolution, Adaptability. Organizational Abilities

Critical Thinking, Decision Making and Problem Solving

Planning and Organizing – Team projects to meet deadlines.

ACCOUNTING

Account - Reconciliation, Payable, Receivable, Collections

Accounting – Information Systems, Software, Processes, Principles

Asset Management, Audit Schedules, Balance Sheets, Business Awareness

LEADERSHIP

Maintained successful safety operations at AT@T data center for four years.

Managed and Trained Circuit City electronics sales team from thirteenth in the company to third.

Experience

CUSTOMER SERVICE PUBLIX 2012-PRESENT

Customer Service, Liquor Store, Cash Office, Aprons, Produce, Cashier.

Provides high quality customer service to all clients.

Demonstrates and teaches audience craftsmanship

Maintains high quality standards and due diligence.

ELECTRONICS DIVISION CIRCUIT CITY 2002-2008

Managed department operations.

Analyzed statistical data on past sales for current forecasting.

Gathered data on competitors and analyzed prices for strategic sales.

Motivated employees to achieve department goals.

Utilized key sales skills to engage customers.

Set strategies to ensure objectives were met.

SITE MANAGEMENT SAFETY AT@T SECURITAS 1998-2002

Reported all alarm issues to proper branches

Maintained employee log onsite AT@T and vendors

Reported all discrepancies and concerns to Chief of Engineering

Maintained security officer certification – State of Florida

OTHER:

Apprentice electrician 2 years

Temperature control installer 1 year

Food service 3 years

Private Pilots license

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