Professional Profile

IT professional with overall 16 plus years of diversified experience in Managing projects, Data Management - lead, Application Support, On-site coordination, Project Implementation - Lead including as a SAP functional/configuration analyst in Sales and Distribution (SD) and Customer Relationship Management (CRM) modules. He possess skills in organizing workflow from group planning sessions through implementation in varied industries and capitalizing on primary competencies of technical and design teams.

SAP:

3 Full Life Cycle implementation (one with global template implementation), and one upgrade projects in SAP.

SAP SD (OTC & Claims/Pricing/billing, Master Data) & SAP CRM (Services) each full cycle implementation.

Expertise in a typical (ASAP Methodology) SAP project implementation phases including Project Preparation, Business Blue Print, Realization, Final Preparation, Go Live – hyper care and Support.

Experienced in conducting Workshops (using MS Power Point), defining business process work flow (using MS VISIO), identifying business requirements & preparing Business requirement Documents.(using MS Excel)

Hands on experience in data field mapping between various legacy systems to SAP system.

Strong background in collaborating with business users and program executives during blueprinting workshops.

Thorough understanding of the Supply Chain Essential, Logistics, trade compliance and supply chain executive

Knowledge of debugging program & identifying the error cause for system failure.

Executed the Automated Load Test Scripts from the Quality Center.

Actively involved with Power Users to support User Acceptance Testing.

Involved in preparation of Daily, Weekly test status reports.

Non-SAP experience:

Hands-on technical skills in Database development, Data modeling, Client/Server application development, Data Governance Policy (MDM) & Data Warehouse, Web Technologies, Project Management, SAP SD/CRM modules & trained in SOA & ITIL

Domain exposure in IT Software development (SDLC) (Project: ICM- IBM Corp), E-Commerce (Project: K-Portal-IBM Corp), Sales (Project: SWG-SAP, IBM Corp), Finance (Project: ESO BANK OF AMERICA -IBM Corp), HR (Project: CiTRUS-IBM Corp), P & C insurance (Project: NMJE), Property reinsurance

PM methodologies:

Projects managed adopting various PM Methodologies such as RUP, AGILE & WATERFALL depending upon complexity & dependability of the application. ASAP methodology is adopted for all SAP applications from Project Preparation to Go-live.

Projects:

Duration: Aug 2015 till date

Client: IPEG

Project: SAP Implementation -

SAP SD: Hyper-care Support /Test Consultant

Location: Franklin, PA

IPEG is a leading business serving global plastics processing, waste recycling & manufacturing & assembly industrial heat transfer products.

As a SAP SD functional consultant,

Interacting with business on day to day issues & identifying issues whether Master data (Pricing Condition, Material Master) or Configuration (Item Category) or integration (FI) account determination(G/L account VKOA) providing solutions & resolving.

Loaded inserted & updated existing (170K) materials fixed price using LSMW batch recording VK11/VK12 in custom table A304 (Sales Area, Material) & KONP (Amount)

Prepared functional Specs for backlog & Sales performance index reports.(Backlog summary, Booking summary (sales) & SPI )

Issues related to pricing condition& Item category determination for third party (TAS) & standard (TAN/TANN) are resolved.

Documented resolved issues for support team for future reference.

Involved in day to day activities related to OTC related issues such ATP with super users/end user (CSR) that related to Material master, Price, Delivery (Shipping), Pick & Pack(integrated with WM), Post Goods issue (VL06G) etc.

Configured Pricing condition for specific customer group for two sales areas (ZPR1).

Resolved issues are tested on integrated system along with Super User & notify results.

Resolved issues related to output determination Print/Email order acknowledgements (BA00- for order acknowledgement, ZD00 for Invoice).

Resolved pricing issues related to various Pricing conditions ZPR1, VPRS, EK02 for sales org (US01, US22)

Test planning for the requirements given & the required functionality.

Created Test plans & Test Cases in Test Director.

Executed Test cases using Test Director.

Tested and transferred legacy data into SAP system.

Involved in Black Box Testing and Unit Testing.

Involved in performing different types of Testing Unit, Integration, Regression, Data Driven and Validation Testing.

Involved in Modification of the existed test scripts.

Tracking, analyzing, review and comparison of defects using Test Director.

Testing & verifying the custom development & system changes which the ABAP programmers developed.

Post Go Live support by addressing project specific issues.

Duration: Mar 2015 to Aug 2015

Client: Firestone Building Products

Project: Cornerstone

SAP SD: OTC - Delivery & Shipping

SAP CRM: Web UI, Sales

Role: Lead SAP SD Configuration/Test Consultant

Location: Mississauga, Ontario, CAN/Indianapolis, IN, USA

Firestone Building Products is an e-commerce application, embraced the goal of providing commercial roofing systems and accessories that would lead the industry in quality, durability and value.

As a SAP SD lead functional consultant,

Involved in go live with hyper care activities for OTC (Sales (QT, OR) – Delivery (Pick Pack PGI) – Billing (invoice, Credit Memo, Debit Memo) & Taxes for Canada (HST, QST, GST) - Sabrix –third party tax tool) of the project.

Documented enhancements during hyper care & notifying same to PMO.

Involved with business core team & train as needed on creation of orders, delivery, & invoices.

Prepared PDD (process design document) based on business requirements with process flows & framework using MS Visio.

Involved in data field mapping of Purchase orders (850) Order acknowledgements (855), Invoices (810) with IDOC data fields.

Involved in configuring output type using NACE for Message control, Partner function & IDOC interface for inbound & outbound deliveries.

Conducted daily status call with off-shore team in India & assign work items to resolve production issues.

Knowledge of EDI 850 (PO), 856 Shipment notification, 810 (Invoice), 855 (PO acknowledgement).

Interacted with Firestone’s Third party Vendors regarding parts ordered & purchased, to generate weekly report of Purchase Orders Vs shipment.

Document issues & Status on issues in JIRA (Ticket system) & inform technical team on daily status call.

Co-ordinate with Super User in identifying issues while generating orders thru Web UI.

Identify issues related to Master Data (Business Partner, Pricing determination etc.,) while processing Sales orders for various National & International customers.

Involved in preparation and execution of test scripts for Customer Master, Order Management, Logistics Execution, Collections and Account receivables under CTC (SD) module.

Involved in preparation and execution of test scripts for Master Data and Reports under RTP (MM) module.

Involved in BPT testing by using the SAP TAO, QTP and Quality Center.

Co-ordinate with functional team members to identify the automation test script for validated string, UAT and Regression test cycles.

As required, train super users on new functionality of system processing orders.

Document in Knowledge Management portal about Issues & resolution adopted to fix for future reference.

Resolved issues are tested on integrated system along with Super User & notify results.

Time to time, open issues are closed in JIRA once tested & TRs are migrated on to production system.

Duration: Sept 2014 – Feb 2015

Client: Bloomberg L.P

Project: News Feed & EPS Support

SD 6.2 (Pricing, Billing & OTC support)

Role: Lead SAP SD Functional /Test Consultant

Location: New York, NY

Bloomberg L.P. provides financial software tools such as an analytics and equity trading platform, data services and news to financial companies and organizations through the Bloomberg terminal (via its Bloomberg Professional Service). Bloomberg has three major IS – Media products, SAPI, BPIPE & NEWS FEED through which services are provided to financial institutes, Government & private organizations.

As a SAP SD Lead Functional/Support analyst,

Conducted work shop sessions with business users of News Feed application & provided SAP functionality demo, with identifying the gaps & providing possible solution.

Interacted with Business Unit to analyze Business Requirements to integrate Flexible billing solution to the existing billing plan process, through incorporating work flow process.

Flexible billing solution is adopted to integrate; due to existing Billing plan complexity of generating group billing periodically due to various in-built customizations.

Billing is grouped periodically as per existing billing plan process (30, 60, 90 days) per sold-to.

Identify & Create invoice groups as per billing plan & group them together based on periodic plan.

Billing documents are identified as per doc type / customer & group by periodic groups.

Extensively worked on Legacy data mapping to SAP data fields to load data in SAP system.

Work-flow process is put in place before generating legal invoices before sending to customer (Print, Fax, e-mail). (Finance –controller will be notified thru email once all periodic invoices are grouped & ready to process. – Parking process)

Configured pricing Conditions (ZMAN, ZSFA, ZCAT, ZMNC etc.) as business required with respect to product & Customers.

LSMW – Updated pricing records (1200) that are required to update price amount (+4.5%) using Transaction (VK11) batch input recording using RV14BTCI program.

News feed legacy data is extracted data from legacy system & load into SAP system using LSMW (Data conversion).

Workflow process is provided for non-standard contracts to get approval from head of the sales department, routing approvals to finance department to keep informed through email notification. (SBWP)

Involved in creating test plans/Scenarios/cases/scripts as requirements defined in Functional requirement Document using HPQC center.

Involved in day to day support activities addressing end user issues related to billing, ORDs (Sales contracts VA22/VA23), Pricing & Bloomberg UI application (which runs on Bloomberg terminals.)

Conducted weekly meetings with Billing & Pricing end user support team to address pending tickets.

Thru Bloomberg terminal Quotation & order created are pushed to SAP thru interface program & validating the data is populated correctly in SAP.

Worked on different landscape environments (Dev, Staging, QA, and Production) to ensure proper protocol is followed to move TRs (SE10/SE01).

Involved in preparing Test data for End users for UAT replicating with production.

Provided system training to Business User and Sales personal & prepared training Documentation.

Involved in Creation and Execution of Load Test scripts, Scenarios for components like OTC, Master Data (Pricing Conditions, Customer Master details, Output controls etc).

Worked with Basis team, Functional teams with the issues of load testing.

Executed the Automated Load Test Scripts from the Quality Center.

Actively involved with Power Users to support User Acceptance Testing.

Involved in preparation of Daily, Weekly test status reports.

Duration: May 2013 to Aug 2014

Client: United Technology Corporation

Project: ICP & Plant B (Global Template implementation)

SD 6.2 (Claims & Billing – OTC)

(Distributor Claims, Customer-Billing)

Role: Lead SAP SD Configuration/Functional Test Consultant

Location: Farmington, CT/ Lewisburg, TN

ICP is part of Carrier Corporation, a unit of the United Technologies Corp. which provides products and services to the aerospace, Commercial & Residential building industries. ICP has been designing, manufacturing and marketing Heating & Cooling quality systems under several brand names for more than 50 years, in North America, as well as around the globe. ICP LLC has implemented Carrier Corp SAP SD global template with customizing to its business needs. New developed SAP System should adopt both Carrier Corp & ICP LLC business needs.

As a SAP SD Lead Functional/Configuration analyst,

Involved from blueprint preparation phase to realization, go live with hyper care activities for ICP OTC – Distributor Claims (Customized), Billing & Taxes (Sabrix –third party tax tool) of the project.

Conducted Workshops with business core team to understand ICP business needs for ICP Claims & OTC- Billing, for gathering business requirements.

Prepared PDD (process design document) based on business requirements with process flows & framework using MS Visio.

Gaps are identified from As-Is existing process to To-Be process based on business requirements.

KDD (Key Decision Document) are prepared analyzing identified Gaps in existing system, using MS PPT with all possible alternates to identify best possible solution thru JAD (Joint application development) sessions involving Business team, IT team & SAP functional team.

Based on PDD, KDD, each requirement vs gap, RICEFs document is prepared.

Legacy data is loaded mapping data fields between legacy & SAP.

Master Data maintained overall consistent across the system following Data governance with management of availability, usability, Integrity & Security.

Master data is maintained with UTC data governance compliancy to assist business administration & project assets (Claim forms, Agreements etc.)

UTC data governance policy is maintained a cross-discipline approach to project ICP and input from executive leadership, finance, information technology (IT) and other data stewards within the organization.

Scheduling ICP claims batch jobs (SM37) & monitoring jobs completion. Logs are verified time to time for errors.

Generating Claims detail report, Master claim report thru ITS interface

Billing documents (Doc type: L2, G2, F2, ZCG2, ZIV) are generated for certain scenarios using copy control routines. Worked on collective invoice and invoice split.

Billing Out-put determination (Print & Email – ZFF_INVO) are determined as per distributor’s requirement for invoices & deliveries by creating Variants.

Worked on special business processes such as consignment sales processing, cash sale (BV) and rush order (RI) and Inter-company sales process (ZIV)(Mexico to US, Mexico to Canada (F2) & Mexico to US (ZIV).

Defined Tax categories as per country specific & assigning tax categories to the country key indicator, relevant tax categories are assigned to the country keys.

Provide Support and resolve issues on SAP LE and WM modules to the Warehousing and Distribution functions for all sites throughout USA & Canada.

Involved in related business end to end processes like Stock Transport Orders, Goods Movements, Goods Issues, Cycle Counting, Outbound & Inbound Delivery Process, Pick/Pack & Ship, RF Processing and Bar-coding, and batch management

Proficient in WM elements like placement and removal strategies, Storage Unit management, Handling Unit management etc

Proficient in LE elements like Shipping Point determination, Route determination and Transportation planning processes

Integration with other modules like SD-Outbound processing, WM-PP integration and Good knowledge on Goods Issue processes viz. Kanban, Pick list and Pull list

Involved in change management support across Carrier/ICP for SAP implementation and trade route changes. Ensures interfaces with Global finance systems IUTC) are designed and delivered

Working closely with SAP Configuration Team to create manual test scripts, scenarios, test data and test conditions in Quality Center.

Involved in BPT (Business Process testing) by using QTP, SAP TAO (Testing default SAP components ) and Quality Center.

Co-ordinate with functional team members to identify the automation test script for validated string, UAT and Regression test cycles.

Convert the manual test scripts into Automation test scripts by Inspect tool Or UI Scanner.

Involved in creating components, consolidate the components to build the business process tests and execution of the test scripts.

Used Quality Center to create and execute the automation test scripts.

Uploading the automation test results to Quality Center and validation reviews.

Trained Power Users, Functional Teams, Process Team Test Leads, Fix Team and Validation on Quality Center.

Involved in administration and customization of the QC as per the validation requirements to implement the SOX (Undeleting data) and Legal process (Archiving)

Provide assistance to testers on Preparing test conditions, Test scripts, Executing test scripts and Process flow.

Prepared Testing SOPs, Training and Testing Strategy documents.

Extensively involved in reviewing the pre and post execution of the test script all over the modules (SD, MM, FI, CRM) to ensure designers and tester are following the validation standards.

Implemented the flow diagrams for Pre-Execution Review, Post-Execution Review and Defect Life Cycle.

Involved in String, Integration, Security, Technical, Performance, Load and UAT Testing.

Co-ordinate with functional team members to identify the transactions for performance and load testing.

Involved in preparation of Daily, Weekly test status reports.

Worked with developers to create user-exits in sales order creation, delivery and billings.

Performed unit testing customized configuration, after bug fixes during realization phase.

Conducted meetings for moving TR’s after configuration & bug fixes from Development system to staging system.

Production support: Resolved tickets and worked with business users and developers to solve the issues. Testing: Carried out unit testing, systems testing, integration testing, user acceptance testing and regression testing.

Worked in data cleansing, data formatting and data upload.

Involved in Core User and Super User Training & prepared training documentation for end users.

Duration: May 2012 – Apr 2013

Client: NetApp

Project: Flex Pod, C-Mode - Implementation

CRM 5.2 (Services/ERP Sales)

(Master Data, Install Base, Service Contract ERP-SAP, Entitlements, Complaints)

Role: Lead CRM System Techno/Functional Consultant

Location: Raleigh, NC

Flex Pod is a data center solution built on a flexible, scalable, shared infrastructure from Cisco Unified Computing System Servers and Cisco Nexus switches, and NetApp unified storage systems running Data ONTAP. Flex Pod has been optimized to handle a variety of application workloads in a virtualized environment. NGS systems should be enhanced to capture and track NetApp storage systems sold for Flex Pod solutions.

As Lead, my responsibility as liaison between businesses, IT & QA teams involves

organize and lead workshops to gather and validate business requirements (using MS Office suite & MS Visio)

Participate in and help drive functional design specifications involving business & IT teams preparing process flows.

Work closely with business team and Operations teams to facilitate effective development in regarding with interface for business data flow between legacy systems.

Involved in designing the new assignment block in IB record to display Flex Pod component details for shared services (NetApp & third party parts & services).

Master data is created following Data governance compliance once loaded from

Legacy system.

Search parameters determination in Installed Product & product licenses.

Technical case creation for Flex Pod product using shared service framework to address issues & routing tickets as per account & complaints.

Developed CRM Web UI Objects related to components of Customer Master, Delivery

Transaction/Services and Return order invoice for Credit Card processing.

As per Account, maintained Merchant IDs, Credit Card type, authorization validity & checking group to process orders & validity returns.

Handled UI level changes using Role Key Configuration.

Document and control all changes made to productions systems via the change management control process (Change request)

Work with business users to coordinate information exchange for new system functionality changes.

Configuration and documentation of new design, Acted as Functional driver for few objects that involve IBASE changes and Node and node type changes to a product using enhancement spots.

Schedule agreements are generated based on delivery schedule with quantity and price information and no details of specific delivery dates

Schedule agreements for Forecast & JIT for the purpose of Schedule lines to planning (MD04) & JIT to shipping (VL10) for parts supplier customers. (Cooler parts).

Analyzed the Gaps and count of RICEF objects with reference to SAP FSCD for the collection purpose & prepared requirements traceability matrix (RTM)

Provide SAP demonstrations to end users to validate design (Install Base, Service contracts, Warranty, Entitlements, case management & Search)

Processed Service contracts with $ zero in ERP Oracle to identify Flex Pod solutions to push into SAP (Interface).

Work with the BI team to develop reports in support of the business needs

Conduct job duties and responsibilities according to the organization’s business systems, development methodology and/or its Systems Development Life Cycle

Build and execute business system analyst testing & regression testing as per FSD (Build test cases, perform tests, and make changes to configuration or processes based on results).

Involved in UAT, helped business users to execute test scripts & document the test results.

Develop and administer user support documentation and provide training and coaching to end-business users

Design and deliver end-user training and training materials; provide functional support as necessary

Troubleshoot SAP applications as necessary,(Network errors, ABAP errors etc)

Duration: Nov 2011 – April 2012

Client: NetApp

Project: Engenio – Master Data

CRM 5.2 (Services/Data Migration)

(Master Data, Install Base, Service Contract, Entitlements & Data Migration)

Role: CRM System Techno/Functional Consultant

Location: Sunnyvale, CA

NetApp provides an integrated solution to the customer needs with its storage, delivery, and management of network data and content technology. NetApp Partner Program helps resellers, distributors, Service Providers and Systems Integrators create new revenue opportunities by leveraging, NetApp acquired Engenio External Storage Systems Business of LSI Corporation. My role involved as SAP CRM functional consultant in migrating Legacy systems (systems: ERP Seibel, Oracle 10g) data Organization structure, Customer Master, Transaction data into SAP CRM.

Conducted Workshops to define interface for business data such as (customer master, Product list) flow between legacy systems (ERP Oracle) to SAP CRM system thru APG repository (Oracle 11i).

Identified (as is) & defined (to be) business requirements required by Business to adopt existing NETAPP SAP system process for acquired new business unit (LSI Systems)

Involved in converting business requirements into functional requirements as per existing system process & drafted Functional Specification document.

Utilize in-depth knowledge of non-sap projects Data extraction from legacy system into excel spread sheet for data cleansing & modeling as per SAP CRM requirements.

Ensured in FRD, that the Sales data flows thru business systems defined in business goals, objectives and needs in the areas of accurate processing of sales orders from Legacy (ERP Oracle) through to SAP CRM & APG (Array Processing Group) repository, a backend Oracle 11i database.

Performed data clean up from legacy to SAP. Conversion of all materials to Global Standard, Creation of materials in SAP Client & APG repository.

Worked closely with the Business Users group and Technical team to clarify ambiguity of complex requirements during Data elements mapping between legacy system & SAP CRM tables & while uploading data from data file after cleansing using tools such as SQL, LSMW.

Validated the business process of the SAP CRM Services & Install Base as per the functional specification and design documentation retrieving data from customized CRM tables.

Validated Sales Orders processed in ERP Oracle, for which service contracts & warranties are created as defined by business rules thru Web UI portal (IC) & SAP GUI.

Validated SAP CRM Service contracts as per categorized customers - Direct, OEMs (Owned equipment Owners) & assigned Warranty as defined by customers as per business rules.

Working with Business users on complaints & returns policy on RMA (Return Material Authorization) process as per the warranty defined for specified customer.

Created test plans/Scenarios/cases/scripts as requirements defined in Functional requirement Document using HPQC center.

Created & tracked bugs/errors thru HPQC center. Involved with technical team, business users in identifying data related issues & coordinated resolving issues, thru conducting regular meetings.

Involved in Change request process as & when there is change in design specifications as per data.

Performed integration testing, coordinated & managed User Acceptance Testing (UAT) by end business users & getting Business users’ group approval sign off.

Conducted meeting with business users group to automate interface process to create warranty extension using “RENEWAL EDGE” NetApp tool, by identifying expiring service contracts that are grace expiration period.

Designed and implemented training materials for End Users highlighting upgrade enhancements and new functionality.

Duration: Aug 2011 - Oct 2011

Client: Sales/Marketing, Services (BASF Paint Division)

SAP SD 6.0/CRM 7.0 Sales/Marketing

(Account Planning, Sales Planning & Forecast, Partner Channel Mangement, Campaign Management)

Role: CRM Functional Consultant

Location: Detroit, Michigan

BASF paint division manufacture customized paints for clients such as Chevrolet, Ford, Benz, Toyota etc. There are four famous exclusive brands that are sold by BASF to the customers. BASF have business units in EU, AP & North America. The project is in realization phase.

Conducted work shop sessions on the processes Account planning, Partner Channel management, sales planning & Forecast, CRM Analytics.

Interacted with Business Unit to analyze Business Requirements and the Functional Specifications required.

Analyzed the requirements using Accenture’s ASAP (ADM) Methodology.

Wrote Gap Analysis document and map it to the Gap requirements.

Studied high level design documents and flow charts and interacted with business Users & functional managers to clarify issues & to evaluate business requirements.

In Sales Planning performed Top down & bottom up sales estimations to determine forecast for sale personal as per Sales area, Partners are classified & determined hierarchy as per the product, Sales, region & Revenue.

Partners are segmented based on partner type, industry focus, geography or other profile information for personalization and targeting of content, communications.

Partner performance is analyzed as per Product Sales, revenue etc for analytics purpose with BI interaction.

Map each of the requirements related to external list as per customer & region requirements onto relevant RICEF and business object and accordingly developed CRP (conference room pilots) scenarios for the entire Sales planning process.

Understand the complex Sales type’s requirements (Direct & indirect sales) of BASF sales process and developed Top-down & Bottom-up Sales planning & forecast.

Participated in key decision process of BASF in selecting the right SAP components for client’s business.

Analyzed the Gaps and count of RICEF objects with reference to SAP FSCD for the collection purpose.

Created Account Planning at distributor level by territory & analyzed taking into account the count of RICEF and complexity/effort.

Designed the system landscape with reference to BP replication from CRM to BI/BW and also the interface setting from SD to BI

Duration: Nov 2010 – July 2011

Industry: Sales Services (Hunter Douglas)

SAP SD 6.0/CRM 7.0 Role: CRM functional consultant (e-commerce)

Location: saddle river, NJ

Hunter Douglas is leading innovator in a global market place that spans Europe, North America, Latin America, Asia, and Australia in aluminum blinds & architectural products since 60 yrs.

Marketing Planning/Campaign Management/Lead Management/Project Systems/Complaint Management and Customer Support Client Survey

My responsibilities:

Scoping of SAP CRM CIC (Interaction Center) functionality based on business requirements, B2B, end to end process workshops and mapping SAP CRM functionality to business requirements

Developed master data design blue print in conjunction with the process oriented functional specifications

Performed legacy system data analysis to understand and document customer data. Mapped legacy system data to SAP CRM

Identified and documented RICEFW specifications, data maintenance processes and design scope requirements for next phase

Configured Billing types including invoices, invoice list, credit memos, debit memos and rebates.

Work pro-actively with Clients/Client Management process during an SAP CRM implementation project.

Identification and management of critical upgrade items

A front office solution design for the global utility using SAP CRM CIC (Interaction Center)

Customer Support and Lead Management Best Practice Functionality

High Client Relationship management.

Duration: Oct 2009 – Sept 2010

SAP SD/CRM Consultant

Industry: Technology

Software Group Solutions (IBM - SWG)

Environment: SAP CRM 6.0/7.0

Poughkeepsie, NY

IBM

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