Customer Service

** ***** ****

Woodbridge, ON

L*H *J*

Please find attached copy of my resume regarding the full-time position as a Consumer Specialist,

I have been working at the Globe and Mail for roughly twelve years, as a Customer Solutions Representative. Through this position, I have been able to utilize my excellent customer service skills, which has resulted in ongoing high performance and high productivity levels. Through my experience at the Globe and Mail, I have always been able to achieve positive results in a timely and consistent manner. I am also able to successfully navigate through all necessary technology. Additionally, I have had very positive results through customer service results and quotas quarterly and annually.

I believe that I can integrate my high performance to additional platforms in the vacant position. I enjoy all aspects of customer service, and trust that my dedication to the company and to the clients, will allow my work to benefit the organization.

I am a perfect candidate for the position, and the organization. I believe that the company has been able to benefit others across Canada, and I would love to be a part of a culture such as this one.

I look forward to speaking with you about the vacant position, and discuss where my skills will compliment the responsibilities required for the position. I can be reached through phone 647-***-****, or e-mail, **********@************.*** Thank you for your consideration.

Yours Truly,

Mary Materazzo

(enclosure)

Mary Materazzo Customer Solutions Representative

647-***-****

41 Stark Cres

Woodbridge, ON

L4H 0J3

MMaterazzo@

Globeandmail.com

PROFILE

To obtain a full time position as a Customer Relations Specialist, where I can apply my customer service experience, as well utilize my seasoned expertise and knowledge of the Globe and Mail.

SKILLS

» Proficient with Microsoft Suite and ticketing/email system

» Excellent verbal and written communication skills

» Strong knowledge of newspaper and mail production, logistics, policies and procedures

» Can successfully diffuse customer situations with the appropriate action

CUSTOMER SOLUTIONS REPRESENTATIVE 2003-Current, The Globe and Mail

» Address and communication with subscribers, both verbal and written, to resolve any complaints or inquiries

» Update and maintain company systems according to complaints

» Review additional information with other departments to resolve customer complaints and disputes

» Analyze each customer dispute, and provide appropriate recommendations in a timely manner

CHILDREN’S DEPARTMENT SUPERVISOR 1992-1996, The Hudson’s Bay Company

» Assisted customers with their needs and inquiries with learned customer service techniques

» Scheduled and revised staffing schedules

» Designed and executed the appropriate visual merchandising window displays

» Set goals for staff and store levels, as well as sales quotas and ratios

BANK TELLER1 1990-1991, National Trust Bank

» Authorized customer deposits and transactions

» Supported co-workers with customer disputes and inquiries

» Operated individual till with incoming and outgoing cash

» Calculated opening and closing balances each day

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