Customer Service Representative

Lianne Davies

**** ********* **. ***********, **, L5N 6P3

Cell: 416-***-****

******.******@***********.**

Education and Awards

Certificate of Apprenticeship, Horticultural Technician- Mohawk College, 2013

Police Foundations- Sheridan College

Certificate in General Arts and Science- Sheridan College

Certificate in Crime Prevention Through Environmental Design

First place in the Mississauga Pride in Parks contest – Sports Field, Mount Charles

Second place in the Mississauga Pride in Parks contest – Before and After, Horticulture, Lake Aquitaine

Over 5 years’ experience with the City of Mississauga regarding turf maintenance

Work Experience

City of Mississauga-

Sports PP2 Contract May 2014- Present

Maintain major Hardball, Soccer and Softball diamonds as well as secondary fields

Maintain the proper sports schedule according to City regulations

All maintenance involved with sports fields to keep them in top condition (aerate, topdress, overseed, fertilize, water maintenance, turf cut, lining, pruning, sodding, warning tracks, dug out maintenance, mound and plate repairs, painting, bench repairs, closing or fields, infield and outfield drainage, weeding, everyday clean up)

Irrigation; help maintain, and fix problems, as well as do seasonal blow outs of the lines

Repair damaged turf due to weather or seasonal conditions as well as general wear and tear

Organize and plan seasonal work plans

Train students

Winter snow operations –hand routes, pathway and easements

Winter pruning

North district garbage lean program

Parks Operational Staff, Meadowvale Depot, Horticulture and turf

May 2010- May 2014

Technically knowledge and experience in the maintenance of annual and perennial beds.

Experience in shrub and tree maintenance

Maintained turf cutting schedules to meet parks standards with the ability to assist other crews when required.

Cutting of parks, boulevards, Major and Secondary Sports Fields and other priority areas such as community centres.

Performed minor repairs on assigned vehicles equipment and tools.

Worked as a team and individually to meet needs of organization.

Trained student staff in the proper operations of small and large motor vehicles, equipment and tools.

Assisted with planting, pruning, transplanting and maintenance of flower beds, shrubs and trees.

Acted as crew lead for turf crews when PP2 is absent.

Performed administrative functions such as imputing time sheets and tailboards for myself and others.

Responded to inquiries from the public and provided information.

Co-ordinates activities of assigned crews consisting of seasonal student staff.

Operated various machinery related to turf.

Performed parks sanitation functions.

Applied and ensured all staff follows Health & Safety legislation, Parks Health & Safety Manuals, Parks By-laws and the Highway Traffic Act.

Trained student staff in the proper operations of small and large motor vehicles, equipment and tools.

Co-ordinated activities of assigned crews consisting of seasonal student staff.

City of Mississauga- Transportation

Transit Checker Jan 2011 - Mar 2011

Count the number of people that get on and off at every stop

Requires me to stand for long periods of time

Gather information about customer's needs.

Staples Business Depot Apr 2006 - Jan 2011

Customer Service Representative

Returned and exchanged customer's merchandize while dealing with various special requirements.

Answer phones and responded to inquiries in a courteous manor.

Provided strong customer service skills to temperamental customers.

Assisted customers and staff with special needs and disabilities.

Copy Center

Maintained a clean and organized work environment.

Developed many repeat customers through high quality of work and strong interpersonal skills.

Conducted inspections and preventative maintenance on machines daily.

Operated modern computer equipment.

Take customer surveys and organize collected data

Sheridan Davis Residence and Conference Centres May 2009 - Aug 2010

Customer Service Representative

Organized tenant occupancy.

Provided support and resolution strategies to handle customer complaints.

Assisted students and guests with conflicts.

Make reservations for guests by telephone and email

Responsible for investigating incidents and writing incident reports as required.

Assisted tenants and visitors with special needs and disabilities

Collect and organize data

Additional Activities (within the City of Mississauga)

First Aid and CPR- St. Johns Ambulance

Acted as a 2-Way Communication Representative for Students and Temporary Staff.

Tree Planting and Stewardship Volunteer.

Parks Operations and Development Training Volunteer.

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