Engineer Customer Service

Zackary L. Larry

*** *. ****** **., ********, GA 31601 229-***-**** ********@*****.***

EDUCATION

Wiregrass Technical College

Valdosta, GA

Courses in Electrical Systems Technology May 2014- April 2015

Florida Agricultural & Mechanical University (FAMU) Tallahassee, FL

Bachelors of Science, Electrical Engineering August 2006 – May 2009

Minor: Mathematics

Minor: Physics

ENGINEERING SKILLS

Circuit Analysis

Advanced Circuits with Computers

Signal and Linear Analysis

Electronics

Electromagnetic Fields

Digital Logic Design

Digital Communication Systems

Microprocessor Based System Design

Solid State Electronic Devices

Digital Signal Processing

Analysis and Design of Control Systems

Field Programmable Logic Devices

3-phase power operation

Power system analysis and protection

AC/DC control schemes

Foxboro I/A DCS configuration

Allen Bradley PLC programming

Building Automation System.

Process instrumentation

Pipe and Instrumental diagrams

Motor basics

Robotics

TECHNICAL EXPERIENCE

Programming Language

C++

MS JavaScript

Visual Basic for Applications

MATLab

Operating Systems

MS-DOS

Windows

BUFFALO

Software

PSpice

AutoCAD

Adaptive control software

Motorola

Microsoft Office

MS Project

PROFESSIONAL EXPERIENCE

Dish Network April 2013-Present

Satellite TV Installer/Technician

Maintain accurate inventory and equipment for installations, service calls or trouble tickets.

Determine the best positioning of equipment for the strongest signal reception.

Translates the satellite signal while interpreting viewer commands at the receiver box.

Install mounts, satellite dishes and receivers while ensuring broadband connectivity.

Review order with the customer and teach them the basics to use and enjoy their new service and equipment.

Ensure the completed order meets the client’s needs.

Saft Batteries-Team Temps July 2013-August 2013

Process Engineer Methods Specialist

Apply engineering principles and analytical techniques to establish and continuously improve manufacturing processes and products

Develop action plans as required to investigate and prioritize quality concerns and verify corrective actions on internal processes and supplier processes

Conduct job ergonomic evaluations and deliver corrective actions as required

Create process and instruction sheets supporting quality methods and processes

Lead role in resolving assembly related concerns. Lead variability reduction and lean manufacturing initiatives and best practices

Ensure compliance to Plant, Corporate, Governmental and Environmental standards

IFCO Systems March 2011-April 2013

Warehouse & Logistics Management Specialist

Responsible for ensuring healthy, safety, and environmental concerns for all projects that have been addressed.

Assist manufacturing staff in evaluating, designing, and implementing modifications to improve equipment operation, reliability, safety, and ease of operation.

Support the investigation and analysis of manufacturing problems related to quality of equipment.

Operate certified forklift while implementing safety precautions and guidelines that abide by the legislation of the Occupational Safety and Health Administration.

Contribute expertise in Supply Chain and Logistics.

Brockway Corporation May 2010-March 2011

Certified Forklift Operator

Load, unload, move, stack, and stage product and materials using a forklift, clamp truck, or other power equipment.

Measure water flow of a drip lip while using a chemical beaker.

Efficiently move product from staging and storage areas into rail cars or trailers.

Promote a safe environment for employees by performing departmental guidelines, regulations, policies, and procedures.

Keep appropriate records and reports to guarantee that tight inventory control and security are maintained.

Elec-tric May 2009-May 2010

Control Engineer I (Internship) .

Microwave link usage for installation, alignment, troubleshooting, and repair on motor control centers.

Monitor radio frequency on various control systems.

Design, develop, and install equipment that is used to monitor and control engineering systems.

Ensure engineering systems and processes operate effectively, efficiently, and safely.

Design and develop new control systems.

Work collaborative with design engineers, operation engineers, purchasers, and other internal staff.

Liaising with clients, suppliers, contractors, and relevant authorities.

Ensuring compliance with the health and safety regulations and quality standards of the company.

Elite Locators November 2009-April 2010

Sales Representative

Facilitate automobile transfers among various innovative car dealerships.

Generate new and repeat sales by providing product and technical information in a timely manner.

Determine customer requirements and expectations in order to recommend specific products and solutions.

Recommend alternate products based upon cost, availability, or specifications.

Obtain accurate information from vendors relating to shipment dates and expected date of delivery.

Communicate to the purchasing department about unexpected increases or decreases in demand for products.

Use various resources to gain prospective clients for elite companies.

Advance Auto Parts Warehouse March 2005-December 2008

Supervisor

Carry out duties and responsibilities in times when the store manager is away.

Utilize knowledge of automotive systems, categories of merchandise, company policies, and warranties.

Stock various automobile parts and equipment within the store.

Operate cash register and provide excellent customer service to every guest in or out of the store.

Promote a safe environment for employees by enforcing departmental guidelines, regulations, policies, and procedures set forth by the company.

Larry and Sons’ Construction January 1997-March 2005

1.Journeyman Apprentice

Electrical wiring installation and maintenance within various houses in various areas.

Roof repair and installation for antique houses in various areas.

Signal equipment operators to facilitate alignment, movement, and adjustment of machinery, equipment, and materials.

Spread paint, cleaning solutions, or other compounds over surfaces to clean them or to provide protections.

Shovel cement and other materials into portable cement mixers.

Lubricate, clean, and repair machinery, equipment, and tools.

Provide assistance to carpenters, plasterers, and masons.

Autry Petroleum June 2002-October 2004

2.Assistant Manager

Handle cash operations, such a cash and bank drops.

Manage facility while responsible for other employees on shift.

Promote a safe environment for employees by enforcing departmental guidelines, regulations, policies, and procedures.

Create schedules to ensure adequate and efficient staffing at all times.

Recruit, interview, hire, and train staff as required.

Motivate staff and maintain a positive work environment.

Advise manager on staffing needs and personal issues.

ORGANIZATIONS

Toastmasters International, Valdosta, GA – August 2013- Present

Institute of Electrical and Electronics Engineer, Tallahassee, FL – August 2008 – May 2009

National Society of Black Engineers, Tallahassee, FL – August 2006 - May 2009

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