Customer Service Management
Resume:
Freddie O. Nelson III
Bedford, TX 76021
Mobile: 817-***-****
Email: *********@****.***
Website: https://www.linkedin.com/in/fnelson69
Objective
Business school graduate seeking position in logistical operations where my skills, knowledge and experience can be enhanced. I possess more than 3 years of experience in logistics operational settings.
Skills & Abilities
Exceptional management and organizational skills.
Effective written and oral communication skills.
Practical experience in logistical settings.
Possess strong leadership skills with superb time management skills.
Proven ability in staff management.
Extremely detail oriented with ability to multitask.
In depth knowledge of MS Word, MS Outlook, MS Power Point, and Internet.
Experience
Receiving Associate Walmart eCommerce
10/2015-present
Receive materials into warehouse.
Inspect pallets, boxes, crates for damage.
Note any damage, discrepancies or shortages and report to manager.
Input material quantities using RF scanners and PCs.
Human Resources Intern KapConsulting
08/2014-11/2014
Supervised seven-man human resources staff.
Onboarded new employees.
Developed and implemented practices to streamline applicant searches.
Advised senior management on employee recruitment and training.
Analyzed processes and offered suggestions to align HR functions with organizational objectives.
Created and maintained employee personnel files and records.
Created recruiting packets to streamline new hire process.
Aircraft Structural Mechanic Tinker Air Force Base
08/2010-07/2015
5 years of experience in repair and simple modifications.
Performed MRO level repairs on aircraft and aircraft components (elevators, ailerons, rudders, nacelle struts).
Removed, repaired, modified and installed aircraft skin repairs.
Installation and structural repair of spars, frames, stringers, and longerons.
Removed rivets and sheet metal components.
Fabricated and fit repairs to damaged flight control surfaces.
Used rivet guns, pneumatic squeezes and blind rivet installers to install fasteners.
Performed corrosion control work IAW applicable technical orders.
Distribution Associate Paccar Parts
01/2007-04/2010
Verified inbound deliveries, including physical counts, visual inspections and shipment documentation.
Documented damage, discrepancies, incorrect shipments and orders.
Created barcodes and affixed to inbound materials for tracking during warehousing.
Performed cycle counts to verify physical inventory accuracy.
Transported heavy automotive parts using material handling equipment (MHE).
Conducted location audits and inventories.
Reconciled location discrepancies by performing inventory research to determine cause of shrinkage and overages.
Personnel Service Branch Supervisor US Army
09/1992-07/1994
Supervised personnel ID card office.
Made recommendations to commander and staff on commissioned and enlisted personnel and their family members’ records, eligibility and identification.
Created, managed and archived personnel files for enlisted, commissioned, retired and reserve personnel and their families.
Input data into the defense eligibility enrollment system (DEERS) and modern army records keeping system (MARKS).
Disposed of classified and confidential documents IAW with Army regulations.
Maintained physical and electronic filing systems.
Education
Kaplan University, Davenport, IA
BS Business Administration
GPA: 3.8 of 4.0
Honors: Summa Cum Laude; Golden Key International Honour Society
Coursework: Operations Management, Business Law, Employee Staffing
Kaplan University, Davenport, IA
AAS Business Administration
GPA: 3.9 of 4.0
Honors: Summa Cum Laude
Coursework: Software Applications, Customer Service
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