Customer Service Sales
Resume:
Resume of May Poon
Phone: 587-***-****
Spruce Grove, Alberta
T7X 0K1
Objective
Looking for New Career Opportunity from temporary to Permanent Position with Ricoh Print Centre
Education
Appraisal Institute of Canada - finished Appraisal 101 as a requirement towards mortgage services program
Trust Companies Institute of Canada through the University of Alberta Faculty of Extension
University of Alberta General Sciences
High School Diploma with Honors standing
Employment History
Angus One Recruitment
July 19, 2015 to Present
Working at Ricoh Canada for 90 days term in Print Services under Parkland County Public School Board. Digital printing, finishing and binding. Doing all work as requested.
Walmart Spruce Grove
July 8, 2015 to Present.
Working as Courtesy Desk as front line for problems and returns. Also cashier and working with debit, credit and cash. Dealing with customer service and answering any questions or concerns for Courtesy Desk
Northlands Park Racetrack & Casino July 2015 to Present
Working as Slot Attendant and Slot Host at this community casino. Guest services, lottery and slot attendance with customer service is a large part of this position. Handling cash and security also involved with this job description.
May 7, 2014 to July 7, 2015
River Cree Casino and Resort – Enoch, Alberta
Position: Guest Services and Gift Shop Cashier
Trained in Customer Service to provide information on all events and concerns at the River Cree. Also worked in Gift Shop and working with cash, retail, and lottery. Guest services very important in this role. Was nominated to Welcome Edmonton for 2015 for Superior Customer Service for Tourism Edmonton, top 20% in Edmonton
July 31, 2010, to May 7, 2015
Quality Color Press, a Division of RR Donnelly 18330-102 Street, Edmonton, Alberta
Position: Purchaser - Large Commercial Print Shop
Promoted within as Purchaser responsible for purchasing all of plant needs from paper, press and equipment parts to janitorial supplies for this plant.
To seek the best cost savings, to negotiate best price for paper, parts, materials and services needed to run a large print shop. Also inventory and monthend reconciliation for branch materials and Purchase orders to correct GL accounts. Hagen system for purchasing.
October 2012 to January 2013
Costco Photo Lab – Winterburn Road
Position: Photo lab and customer service at the Costco Photo lab part time
Part time position in customer service in all areas of the photo lab. Also, dealing with cash, debit and credit card transactions as well as helping with chosing framing, and other special promotions.
January 19, 2004 to July 31, 2010
Quality Color Press, a Division of RR Donnelly 18330-102 Street, Edmonton, Alberta
Position: Estimator - Large Commercial Print Shop
Responsible for estimating portfolio for Eastern Canada Sales and Purchaser for all plant materials
To be competitive in obtaining print jobs from business cards to Magazines to Annual Reports. The position also involved paper purchases and costing of dockets. All estimates done Through Hagen System of estimates.
January 21, 2002 to January 19, 2003,
The Jasper Printing Group 11504 - 170 Street, Edmonton, Alberta
Position: Estimator - Large Commercial Print Shop
Responsible for estimating a large portfolio for local and across Canada. Mostly magazines, and estimating for Graphic Artists, and large commercial print positions. The position also involved costing of dockets.
July 31, 1999 to January 19, 2002, and January 19, 2003 to January 16, 2004
Imperial Printing 11654 - 154 Street, Edmonton, Alberta
Position: Estimator and Paper Purchaser - Medium size Commercial Print Shop
Responsible for estimating for a medium print shop for local sales and Western Canada. The position involved consulting and working closely with Graphic Design to get the best of their jobs in regards to paper and ink and finishes. Also, purchasing of paper and supplies for the office included and job costing included in the duties.
January 8, 1996 to July 29, 1999
Douglas Printing 14524 - 115 Avenue, Edmonton, Alberta
Estimating print orders for a medium size print shop. This involves inside sales and contact with various paper supplies and outside services for pricing quotation. All types of quotation from business cards to magazines, annual reports are quoted on. Customer service and telephone customer service is an important part of the position.
February 1, 1990 to January 8, 1996
Coast Paper 17808 - 116 Avenue, Edmonton, Alberta
Position: Mill Order
Special Mill orders for specialty items and large volume items. This involves placing the order with various suppliers in Canada and the United States, arranging freight, custom papers if necessary, costing and order entry to get the stock to the customer on time. This position also involves inside sales, preparing competitive quotes, data entry, purchase orders and all the paper work involved.
From July 1, 1989 to February 1, 1990
Coast Paper 17808 - 116 Avenue, Edmonton, Alberta
Position: Inside Sales/Order Desk
Answering enquiries regarding paper products and taking orders for paper and related items. Also answering phone enquiries, inputting orders on an online system. Duties also include pulling samples for customers over the phone and over the counter. The position requires competent and customer orientated telephone skills in dealing with problems, providing customer service, taking paper orders and directing calls.
From December 1988 to July 1, 1989
Coast Paper 17808 - 116 Avenue, Edmonton, Alberta
Position: Receptionist/Secretary
Opening and distributing mail, sending out interbranch mail, typing and secretarial duties for the general manager and sales manager. Assisting in the mill department with followup calls to the mills and maintaining diary system for mill orders. Also assisting with the order desk, taking and keying in paper orders.
From September 1986 to July 1988
National Trust Company 10072 - Jasper Avenue, Edmonton, Alberta
Position: Mortgage Renewals/Mortgage Administrator
Coordinating mortgage renewals for residential and commercial properties, approximately 200 to
500 a month.
From July 1983 to September 1986
National Trust Company 1204 Kensington Road N.W. Calgary, Alberta
Position: Mortgage Officer
Business development, supervising and training of clerical staff. Supervising and handling enquiries of all administrative functions. Checking all statements and correspondence coming in and out of Mortgage Department. Underwriting and initial approval of mortgage applications.
Handling all aspects of arrears and keeping arrears percentages down.
From May 1982 to July 1983
National Trust Company 5233 - 49 Avenue, Red Deer, Alberta
Position: Mortgage Officer
In charge of the Mortgage Department and clerical staff. Responsible for administration and underwriting for a portfolio of $5 million dollars and 500 files.
From July 4, 1978 to May 15, 1982
Position: Clerk III to Assistant Mortgage Officer
Assistant Mortgage Officer in charge of administration of Mortgage Department
Making sure all deadlines are met, ensuring all work is done accurately before going out. Filling in in any areas for holidays and illness. Supervision and training of administrative staff. Answering enquiries on renewals, advances and related questions.
Other Previous Casual and summertime positions
Fireside Steak House 7240 - 118 Avenue, Edmonton, Alberta
Waitress
J & B’s Big Boy 3633 - 118 Avenue, Edmonton, Alberta
Waitress
Edmonton Main Post Office 9808 103 Avenue, Edmonton, Alberta
Mail Sorter
A & W Drive Inns 4205 - 118 Avenue, Edmonton, Alberta
Car Hostess
Ernie’s Steak Pit 40 Bonnie Doon Shopping Centre Hostess/Receptionist
Volunteer Experience
Small Group Leader for clubs
Knitting caps and scarves for West Edmonton Health Centre and Mustard Seed
Annual Serving for Innercity Women Agencies at Central Baptist Church
Teaching English as a second language for International University students
Computer Skills
Am proficient in Microsoft Word, Microsoft Excel, Microsoft Publisher.
Entering into systems such as Hagen and other custom programs for estimating. Data Entry and word processing
Page 4
Other Interest, Activities and Skills
Customer Service training
Collection Experience
Knowledge of Paper and Print
Enjoy training others in skills
Enjoy dealing with the public at the counter or over the telephone
Enjoy Mathematics and calculations
Enjoy Volunteering at different events and Playing board games with groups once a month
Thank you for your consideration of my application and I welcome any enquiries you may have.
References will be provided upon request.
Yours truly,
May Poon
69 Ashby Gardens
Spruce Grove, Alberta
T7X 0K1
Email: **********@*******.***
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