Customer Service Sales

GBENGA AGBOOLA

**** ***** *****, ****** ***, TX *5068 469-***-**** *******@*****.***

PROFESSIONAL SUMMARY

An experienced and detail oriented analyst with strong technological and accounting skills, able to prioritize and multi-task with efficiency to accomplish projects in a timely manner.

SKILLS

Proficient in the use of various business related software in the financial, Healthcare and telecommunication fields (Cradle, SAP, Active Data)

Expert in the use of Microsoft Excel and other Microsoft Office applications in the management and analysis of large volume of data

Experienced in Information systems auditing and protection

Proficiency with accounting principles and procedures and use of accounting software

Very strong communication and interpersonal skills

Strong business sales and customer service skills

EDUCATION AND PROFESSIONAL DEVELOPMENT

Graduate Information Systems Audit and Control Certificate, University of Phoenix, Dallas, TX, 2015-Present

Obafemi Awolowo University, lle-lfe, Nigeria, Bachelor of Science, Management & Accounting

CISA- Passed Examination in 2011

International Learning Systems – Certificate in Information Technology Management

Member, Information Systems Audit and Control Association (ISACA)

PROFESSIONAL EXPERIENCE

AT&T

Customer Support Specialist, 2013-Present

Identify customer’s needs utilizing a consultative approach so as to make appropriate recommendations

Utilize multiple software and follow strict guidelines in processing customer data and information and use the resulting data in translating and simplifying requirements

Ensure and maintain strict confidentiality in line with CPNI requirements

Analyze and seek to identify root causes of billing errors and other account related issues so as to provide resolution and high level of customer satisfaction.

Communicate and clearly define products, plans and package benefit and special offers to customers

Improve processes by testing and using new applications as essential to the job function and providing feedback as required.

Achieve and exceed sales and customer experience targets through exceptional customer service.

SAVIOR HOME HEALTH

Systems Support Specialist, 2012 - 2013

Provide support to employees and clients in relation to use and troubleshooting of systems and software.

Maintain broad knowledge of Managed care E-portal as well as billing system.

Utilize and train employees in the use of required software applications and management of spreadsheet and database software/application

Document procedures through knowledge base articles and work instructions

Follow up with tickets to ensure that resolution is provided for escalations in a timely manner

Ensure compliance with all confidentiality guidelines and policies (HIPAA)

Participate in activities designed to improve customer satisfaction and business performance

Assisted with the business case and in translating and simplifying requirements for all stakeholders

Conduct effective consultative selling by asking appropriate questions and matching the right services to the client’s needs, resulting in resolving client’s needs as well as increased satisfaction.

Ensured accuracy of information collected and comply with all do-not-call and insurance regulatory standards

Actively participated in ongoing training and compliance confidentiality to all DADs rules and regulations.

SKILLSFUTURE LIMITED

IT Auditor, 2009-2012

Review client’s existing internal controls and business systems to determine vulnerabilities and provide recommendations to mitigate risk

Participate in assurance projects for new systems development to ensure that proper controls are included in system designs

Assist in the development and execution of IT operational and compliance audits

Develop audit programs, perform audit procedures, complete work paper documentation, and prepare audit reports

Assist with project execution by providing business requirements, tests, and implementation plans

Collaborate with IT staff and business users in gathering information required for the implementation of new software

Assist in the facilitation and implementation of SAP Financials and Controlling and other business software to enhance the clients’ business

Create functional documentation for end user training purposes and support

Assisting in the facilitation and implementation of SAP Financials and Controlling and other business software to enhance the clients’ business

INTEGRATED MICROFINANCE BANK PLC

Business Analyst, 2007- 009

Collaborate Business Development managers to gather analyze and interpret data for the purpose of budgeting, financial planning and forecasting, cash flow projections.

Collect and collate financial data utilized in identifying and analyzing market trends

Prepare and generate timely reports based on identified trends for use by business executives and senior management.

Coordinate, organize and direct projects to review sales and customer account management processes to enhance efficiency and prevent fraud

Identifying risk, challenges and constraints to assist executive-level in making decisions

Facilitate sessions with key stakeholders in finding the best options for developing investment products and strategies to grow viable markets with emphasis on customer’s needs.

Identify and define customer’s financing and investment needs in line with the objectives of increasing profitability through customer retention

Account Executive, 2006-2007

Prospect for new clients and managed existing customer relationships

Drive sales and generate income in line with set targets and objectives

Develop, plan and execute sales strategies to increase market share in assigned territory

Other positions:

Staff Accountant for Walbet Enterprises, 2005-2006

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