Customer Service Management

James Champale Bradley ***********@*****.*** Cell 803-***-**** Home 803-***-****

OBJECTIVE To obtain a position in Human Resources or in the field of Business Management, providing opportunity to make a strong contribution by utilizing and expanding upon related education, skills, experiences and capabilities

OVERVIEW QUALIFICATIONS

Hardworking with excellent interpersonal communication, and customer service

Ability to meet and exceed deadlines

Detailed Oriented

900 hours in Automotive ; Certificate in Construction Safety

Capable of solving general problems

Computer skills [Microsoft Office 93 -2007]; and PowerPoint

EDUCATION

SC State University, Orangeburg, SC, College of Business Applied and Professional Sciences

Major: Business Management

Minor: Human Resource, Graduation date: Dec, 2013

COURSEWORK Accounting, Management, Economics, Business Law, Human Resource (Cases & Polices), Biology Etc.

HONORS/AWARDS

People to People Ambassador Alumni (2008) (travel to Germany, Paris, London, etc)

Member of SHRM 2012-2013,

Vice President of SHRM 2013-2014

I’ve help re-define a strategic plan for SCSU Business Department for the year (2013-2014)

WORK EXPERIENCE

The Wilburn Company (TWC), (Commercial Engineering / Janitor), Virginia, Summer of 2011-2013

Commercial performance to included office cleaning, cafeteria, disinfected restrooms, commercial cleaning floors, vacuum, mop and sand / strip floors wax as well as wash windows

(ACTIVE TOP SECRET/SCI WITH A POLOYGRAPH CLEARANCE)

Marsha Kennedy Law Firm (Office assistant), Greenville, South Carolina, Summer of 2003

Shadowed attorney / house calls, ran errands, input data into computerized system using Microsoft spread sheet

Performed clerical duties as assigned

Recorded all in coming and out bound telephone messages

Myson’s Tire Sales, (Co-op), Sumter, South Carolina, Spring 2009

Completed a total of 900 credit hours during the entire school term

Assisted co-workers to include; inventory, check for defects merchandise, as well as tire mounting and balancing

Giant food/ U.S.A., (Selector), Jessup, Maryland, Summer 2010

Supply/ Shipping & Receiving

Responsible for general commodities expedited to assigned destinations / stores

Operate a folk lifter to pulled commodities form standard shelves, inventory check, and recall products

BK/BC Marketing, Greenville, SC 29615 December 30, 2013

Employee training,leadership development,coaching, .time management

Communication skills and Public speaking

Interviews, team leader, leadership customer service,

Sales management, teamwork, strategic planning

Account management

People person

Toyota of Greenville, Greenville,SC 29607 864-***-****)

* Generating service order estimations and quotes for customers

* Scheduling appointments, and maintaining an organized schedule

* Conducting post-repair follow up

* Resolving customer complaints

* Continue to maintain Greenville Automotives value, quality, and integrity

REFERENCES UPON REQUEST

Co- Curricular Activities: Mayewood Middle School (football and basketball) 2004-05

Crestwood High School (Football), FLA Club,

Junior Usher at Melina Presbyterian church

James Champale Bradley

To Whom It May Concern:

I am responding to your Business Management position or Human Resource, I am enclosing a resume for your review. Please consider this letter as my formal application presenting my background, education, and experience. I am a graduated of South Carolina State University, Orangeburg, South Carolina

I am applying for the manager position you described on the internet. I’m applying to help the company bring in more customers and assets. By coming in with a new state of mind I had my coop at Myson’s Tire Sale during my senior year. My experience in Automotive, Construction safety, and organization leadership gives me the background that you indicate would be of value. I have over 900 hours under my belt in Automotive Technology and a Certificate in Construction Safety. So I can get dirty if the time comes. I like to work with people and enjoy getting the work at hand completed. I’m more of a hand on person and very active when it comes to work I love to do.

My resume in enclosed. As you know, I have relocating to Greenville, South Carolina . I am excited about the possibility of working for you and appreciate your consideration of me for management.

Thank you for your time and consideration

Sincerely,

James C. Bradley

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