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Customer Executive

Location:
Mumbai, MH, India
Posted:
November 12, 2015

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Resume:

CURRICULUM-VITAE

Gaurav Gupta

Phone: (M) +91-880*******

Email Id: ************@*****.***

Career Objective:

To work for an organization which can upgrade my knowledge according to the latest trend and be a part of integral team which working towards achievement of organizational objective.

An extrovert person who believes in hard work and fully dedicated towards his profession.

Individual with Integrity and Committed towards the tasks whatever I undertake.

WORK EXPERIENCE

CURRENT ORGANIZATION

CPA GLOBAL

From 15 SEP 2014 - Till Date

DESIGNATION

IP ASSOCIATE (DOCKETING SPECIALIST)

AREA OF OPERATION

US INTEL DOCKETING

JOB PROFIILE

Check the legal document and take action accordingly.

Generate deadlines associated with the documents and communicate US counterpart in regards to any query related to process.

Floor Support (providing trainings and Solving queries)

Tracking daily production report.

PREVIOUS WORK EXPERIENCE

ORGANIZATION

The Royal Bank Of Scotland

Since 20th May 2013-Till 30 July 2014

DESIGNATION

Process Associate

AREA OF OPERATION

U.K. Retail Operations.

JOB PROFIILE

Resolving queries of customer’s regarding plastic cards, pin and cheque books.

Product Knowledge and Activity in Corporate for Business Development.

Processing of ordering card and their activation.

Processing of chequebook request.

Finding changes to current process in order to improve customer experience with our bank.

Prepare some daily report related to card ordering suite process.

PREVIOUS WORK EXPERIENCE

EGON ZEHNDER INTERNATIONAL

From 19 Nov 2012- Till May 16 2013.

DESIGNATION

Process Associate

AREA OF OPERATION

Global

JOB PROFIILE

Updating Profile of the executive according to the Business newsletter.

Creating New work histories for the executive as per the latest newsletter.

Drafting Mails & Preparing Reports Regarding daily Work.

QUALIFICATION

High Secondary from Subhash Memorial Education Centre U.P. Board in 2004-05 (54%)

Senior Secondary from, Subhash Public School (Commerce stream)CBSE Board in 2006-07.(67%)

B.Com from DAV college affiliated to CSJM University Kanpur, In 2007-12.(53%)

KEY SKILLS

Quick learner

Able to learn from my failure.

Excellent quantitative skill

Follow effective time management.

Leadership quality and accept challenges as opportunities.

Sharp Presentation Skills.

Organized, flexible, enthusiastic and creative individual.

Flair to learn more and more in different fields.

A Good Listener and Adopter.

PROFESSIONAL QUALIFICATION

1Diploma in Financial Accounting using Tally ERP 9 from NIIT.

2Orientation Training from Institute of Chartered Accountant of India.

IT SKILL

Well versed with computer applications. (Windows XP, MS word, Excel, power point, E-mail and Internet etc) Trained from Institute of Chartered Accountant of India.

PERSONAL DETAILS

Father’s Name : Mr. P.B Gupta

Mother’s Name : Mrs. Alka Gupta

Date of Birth : 14/12/1989

Marital Status : Single

Nationality : Indian

Languages Known : English & Hindi

Date:

Signature:

Place: New Delhi (Gaurav Gupta )



Contact this candidate