Manager Customer Service

Roberto Colón

*** *. ***** ***’s Avenue, Suite #*3 Cell: 518-***-**** / E-mail:********@*****.***

Bronx, NY 10454 MS ( 2010 ) Office: WordPerfect, Excel, PowerPoint

Summary of Skills: Ability to work with people from diverse backgrounds, Key strengths include organization and strong attention to details, Confident, hard-working employee who is committed to achieving excellence, Highly motivated self-starter who takes initiative with minimal supervision, Excellent strong customer, client, partner service and interpersonal skills, Computer Tech.: Formatting and Designing Test Documents / Results from contracts to specifications

Data Entry, Receptionist, File-tech., Handy-man ( tools unlimited ), Driver: Pick-Up, Delivery & Errands Management

Education: ICS/CDS Correspondence School, 1985-1986 Associate Degree (incomplete): Business Mgmt. and Photography, And some college with ASTM: for 16 + Certificates to Paint Coatings & Sealants Lab Testing Specifications: 2/1987-8/2008

James Monroe High School, Bronx, NY– Diploma ‘1982’, Customer Service Training with Jobs Plus, Certificate 3/2015

Voluntary Services: Food Bank with JOBSPLUS reaching out to Elderlies & assisting with SNAP Benefits along with travels throughout the community, Job Centers in NYC & Boroughs Bronx, NY : 09 / 19 / 15 – Present - After 36 years employment: someone will recognized: James 1:27 The form of worship that is clean and undefiled from the standpoint of our God and Father is this:

to look after orphans and widows in their tribulation, and to keep oneself without spot from the world.

Professional History:

United and Perfect Building Maintenance ~ per-diem ~ New York, NY : 08 / 12 - Present &

Servco Industries Inc. ~ per-diem ~ Bronx, NY : 06 / 86 – Present

1315 Blondell Ave, Bronx, NY 10461 ( Founder: Charles Cestaro ) 718-***-****

Quality Control Cleaning / Utility / Porter / Janitorial Maintenance Technician / Supervisor

Responsible for various services cleaning equipment, floors, workstations, utensils, pots and pans specific chemicals to ensure

sanitary standards as directed by the business or as assigned by management, OSHA and GREEN compliance, Reported to cook, assistant manager or the store/facility manager depending on local requirements, Janitorial Maintenance - general office cleaning, dusting, Floor Programs: sweep – mop, stripping, waxing, buffing. Carpet Program: vacuuming, shampooing, blow – dry machines. Managed all – types rubbish removal, rest room cleaning and sanitation, Specialty Cleaning: Vent cleaning & high dusting, Int. & Ext. window cleaning, Window treatment cleaning programs, Carpet care programs, Tile & floor maintenance, lighting replacements, restroom supplies and dispenser replenishment, stone restoration, Metal and wood restoration, and other asset enhancement services, Maintenance Technician: Maintained the day-to-day operations and to assume responsibility for maintaining the physical asset of the property under the direction of the Property / Operations Manager, Overnight Stock and Delivery: Maintained the day-to-day operation of delivered merchandises, log ( bar codes ), quantities and their prescribed products, Sort and Configure proper order for delivery, when at site: Stock and take Inventory

D/L Laboratories, Brooklyn, NY : 02 / 87 – 08 / 08

Kent St, Brooklyn, NY 11222 ( President: D. Patrick Fairley ) Job Completed, Company Out of Business

Web: www.calcoast-itl.com

Quality Control Paint Coating Laboratory Technician ( QCPLT ), and Office Support Worker ( General Clerical )

Formulations /Applications / Testing and Evaluation with raw / synthetic materials, Improved and determined effects and defects to finished products, Quality to Paints and Sealant coatings, testing Methods such as: ASTM (American Society of Testing Materials), FSCT ( Federation of Societies for Coatings Technologies), Aerospace, Boeing, Caterpillar Material Specification, Military and Federal Government Specifications. I managed most detailed specifications with the office.

Commercial and Private Testing / Inspections: testing on hand and at sites with photography, Tools, Equipment & Machines to test effects & defects of Paint & Sealant, corrosion to substrates, serviced: NYS Dept. of Transportation, Museum of Natural History, Benjamin Moore, Sherwin Williams, Tommy Hilfiger, Glidden, Marketing and Sales for Paints and Sealants coatings / materials along with various contractors throughout NYC as our small international lab is well known out of state, and throughout Europe, and other countries as a Research and Development Lab, but out of business under the care of the last President Mr. Patrick Fairley. I managed office supplies inventory and document – paper works ( files and shelves ), performed MS ( 2010 ) Office: WordPerfect, Excel, Power- Point, alongside our secretary, especially during testing done with ASTM and other specifications.

I first responded to N.Y. TIMES AD. For a position as maintenance but was trained to become their Paint Lab Technician

S & J Sheet Metal Supply Bronx, N.Y : 8 / 82 - 6 / 84

526 E 134th St, Bronx, NY 10454, 718-***-**** Company in Strike, Hired by NYC Parks Dept.: Life Guard & First Aid-Dept.

Sheet Metal Mechanic

Worked along with Blueprints and Drafters, estimations, cost-efficiency finished products / materials / Produced ( from blueprints to templates to finished products ) gutters, skylights, ventilators, pipes, fans, air-conditioning / assembler units and the various structures, as well as roofing / window-siding materials ( metals ) used from copper, aluminum, steel, galvanize, etc.… but no PROTECTIVE COATINGS as with D / L Laboratories.

From High School ( Diploma handed to me on Aug. 1982 and began working same week ) to S & J Sheet Metal Supply as an intern / apprentice

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