Human Resources Assistant

Lyndon Llanes

*** ****** ******, ***. * Jersey City, NJ 07305

201-***-**** ******.********@*****.***

Industrial-Organizational Psychology

A high performing dynamic Industrial-Organizational Psychology professional with progressive leadership experience. Possessing a comprehensive perspective of leadership and organizational development, human resources, and risk management. Credited with: motivating team members and subordinates towards success; supporting Fortune 500 clients’ organizational objectives; and significantly reducing deficiencies and maximizing the use of technological resources to improve training and profit. Seeking opportunity to impact and cultivate employee behavior and performance to facilitate your organizational success and culture.

CORE COMPETENCIES

Industrial Organizational Psych

Human Resources

Leadership

HR Metrics

Policies and Procedures

Risk Management/Assessment

Performance Management

Quality Improvement

Training and Development

Strategic Planning

Hiring System

Organizational Development

Organizational Analysis

New Behavior Modification

Systems Analysis

Quantitative Analytics

Assessments and Surveys

PowerPoint, Excel, SPSS

PROFESSIONAL EXPERIENCE

RETENSA CONSULTING, LLC, New York, NY 2015 – Current

Organizational Development Associate

Support clients in strategic cross-functional activities including Organizational Assessments, Employee Surveys, Training Development, HR Metrics, Recruiting, Team Building, and HR Trend Analysis.

Analyse qualitative surveys and exit interviews for common themes and transcribing it to quantitative units to facilitate organizational development and retention initiatives for clients with +15,000 employees.

Collaborated with senior consultant and subject matter experts to develop a cost of turnover calculator to provide potential clients with a salient understanding of the impact of turnover on Retensa’s website.

•Collaborate with an interdisciplinary team to translate, code, and formulate critical HR Metrics equations from survey analytics and HRIS demographics to develop an intuitive data mining tool.

•Utilize proprietary HRIS systems to moderate international client employee separations and survey results.

•Prepare service presentations for Fortune 500 clients based on their specific goals and challenges.

•Screen high potential applicants from Georgetown, Columbia, NYU, etc. and assess for organizational fit.

•Support and maintain Applicant Tracking System by verifying qualifications, systemic reference checks, etc.

PRIME HEALTH CARE, LLC, Jersey City, NJ 2014 – Current

Administrative Director

Oversees Human Resources, Policies and Procedures, Risk Management, and Quality Improvement.

Creates tools and systems to monitor performance, monitor compliance, assess agency progress, and internally audit and analyze agency systems (i.e. Quarterly Assessment and scale that reduce citations).

Restructured patient satisfaction survey to extract objective data for utilization in strategic planning.

Monitors Agency Quarterly Performance, analyzing quarterly risk assessments for trends, and devising action plans and improvement models based upon analysis and gap assessments.

Coordinates and designs orientation and continued education process with Director of Nursing.

Identifies training needs and opportunities for employees, then designing and implementing the trainings.

Reformed Agency Trainings to maximize technological resources and incorporating employee feedback.

Develops and revises new and existing policies and plans of action to uphold compliance with state licensing or accrediting body standards.

Consult with President and Director of Nursing on strategic planning, licensing, and accreditation standards.

Manages hiring system from pre-hire screening, interviewing, onboarding, orientation, termination, and rehire, coordinating screening process with Director of Nursing for clinical staff.

NATIONAL INSTITUTE FOR PEOPLE WITH DISABILITIES, Westwood, NJ 2008 – 2014

Supervisor of Residential Services (2011 - 2014)

Assistant Supervisor (2010 - 2011)

Direct Support Professional (2008 - 2010)

Gained invaluable insight of organizational development’s impact on service staff and frontline managers.

Successfully oversaw a program that was supported three times the amount of clients and managed three times the amount of staff when compared to average programs in the agency.

Facilitated a 60% client expansion of the program and corresponding 200% staff expansion- supported with a tiered management team that utilized 3 assistant supervisors.

Supervised all program operations and functions, including budget, staffing schedule, client development, physical site conditions, maintenance of records, completion of state documentation, and inspections.

Collaborated with an interdisciplinary/ cross-functional team of various subject matter experts (SMEs), assessing and creating new behavior modification programs for clients.

Interviewed applicants and managed orientation process, training, and maximizing performance of assistant supervisors and subordinate staff.

Mentored and developed 7 subordinates towards promotions and advancements in other organizations.

Participated in regional leadership meetings, reporting program risk assessments that included trends in client behavior, staffing errors, and medically related concerns.

Conducted 360 performance feedback reviews of peers, subordinates, and superiors to facilitate individual performance appraisal.

EDUCATION

Master of Science, Industrial Organization Psychology, Touro College, Manhattan, NY (4.0GPA) December 2015

Bachelor of Arts, Psychology, Rutgers University, New Brunswick, NJ (3.0GPA) 2008

AFFILIATIONS

Touro Industrial & Organizational Psychology Student Society (TIOPSS) Vice President, Student Mentor

Society for Industrial & Organizational Psychology (SIOP) Member

Society for Human Resources Management (SHRM): Jersey City Chapter Member

New York Metropolitan Association of Applied Psychology (METRO) Member

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