Supervisor

Juan Luna

***** **** ****** *********, ******** *0083

847-***-**** Lunaj29@com

MANAGEMENT PROFILE

Supervisory skills / Strategic Planning & Execution / Operational Excellence / Regulatory and Compliance Process Improvement / Quality Assurance/ Customer Service

Respected management professional offering distinguished career leading teams in successful obtainment of competitive objectives through operational effectiveness and staff development. Strategic thinker proficient in applying expertise and training plans, development and execute effective quality assurance programs and procedures. Outstanding team builder with consistent achievement in empowering others to perform above expectations. Strong leader with demonstrated success in navigated diversified teams through ever changing business environments.

Operations and Management Strengths:

Strategic Business Planning

Office and Facility Management

Customer Service Management

Staff Training development

Recruiting Management

Human Resource Management

Financial Management

Professional Experience

US Army Reserve, 801st Combat Support Hospital, Fort Sheridan, IL 60037

05/2012 - Present

Supervisory Staff Administrator with 20 years of experience managing and leading employees, staff and leaders with demonstrated success in navigated diversified teams through ever changing business environments. Able to accomplish ambitious goals and affect great change by identifying critical issues, improving processes, and setting vision and focus to succeed. Ensured continual optimal performance by evaluating internal and external processes. Solution focus by recognizing any deficient practices and identify clear concise corrective action plans. Capable of handling multiple projects and deadlines. Serve as a mentor, coach and lead technical teams. Provide monthly operational metrics and trend analysis. Supervise and participate on security operations to include monitoring, and identifying security risk and threats. Serve as the point of contact for security operations. Gather serious incident reports and forward them to higher headquarters.

Significant Accomplishments:

Managed and submit 100% employee timesheets, and verify payroll

Managed $3.5M annual operating budget and reduced overspending by 4%.

Managed a hospital facility worth over $8M that include equipment, and trainings.

Hired (6) qualified employees to fill our Human Resources section and maintaining 100% strength.

Developed, implemented and evaluated orientation and processes for new hires and transfers

Reviewed and improved 35% of the established HR business practice operations and processes.

Strengthened customer service focus, procedures, and delivered effective business solutions.

Elevated level of operational effectiveness by conducting 100% regular performance reviews.

Maintained 100% employee benefit files and updated payroll records

Maintained complete confidentiality on all employee disputes issues and employee complaints.

US Army Reserve, Battle Projection (Simulation) Groups, Arlington Heights, Illinois

October 1993 – May 2012

Supervisory Staff Administrator with years of experience developing, managing, and supervising 18 government hired contractors, 2 Federal civilian employees and 4 Active Duty Soldiers. Verify attendance hours worked and pay adjustment and post information onto designated records. Responsible to manage two separate government facility. Managed and operated over 5 million dollars facility called Army Reserve Simulation Battle Center. Served as the Contracting Officer Representative (COR) and monitored government hired contractor’s performance as related to the requirements of the contract. Developed and administered critical records security and business continuity records program. Managed multiple products of simulation platform and ensuring high-quality products were given to Soldiers at lowest reasonable training cost. Developed, influence, and executed strategies for managing organizational change that balance the expectations and needs of the organization, employees and the leadership.

Significant Accomplishments:

Managed a staff of 18 hired government contract employees, and 6 administrative employees.

Managed a $3 million contract budget and facilities/equipments worth over $4.8 million.

Served as Contract Officer Representative for procurement, evaluated proposals for work and maintained contract records.

Provided daily operational review and enforced quality control measures to improve training standards.

Improved customer services by 30% utilizing effective leadership and communication.

Improved efficiency by eliminating redundancies.

Reduced $690K from our operating cost by implementing effective quality control procedures.

Implemented employee relations programs that promote a positive organizational culture.

Built a collaborative relationship with key members by acting as a coach and teacher.

Experienced working with metrics in the areas of operations and HR environment.

education & Professional Development & Affiliation

MBA, CAPELLA UNIVERSITY, Saint Paul, Minnesota, - 2009, GPA 3.83

BBA, GRANTHAM UNIVERSITY, Kansas City, Missouri, - 2006, GPA 3.81

Certificate of Completion – Contracting Officer Representative Course - 2015

Certificate of Completion – Physical Security Officer Course; Defense Travel Administrator Course; Government Travel Card Administrator Course - 2014

Certificate of Completion – HR for Supervisors; Overview of Acquisition Ethics – 2012

Professional Associations

Member, Society for Human Resource Management (SHRM)

Life Member, Warrant Officer Association (WOA)

Member, Reserve Officer Association (ROA)

Life Member, Military Officer Association of America (MOAA)

military experience

Current military assignment is Headquarters, 97th Training Brigade located at Fort Sheridan, Illinois. Current rank is Chief Warrant Officer Five, (CW5). A leader who is highly trained in managing and directing Human Resource staff officers. Responsible to support over12, 000 soldiers in HR functions. Manage and supervise all aspect of Human Resource functions, staff and subordinate units to accomplish unit missions under the Department of Defense.

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