Customer Service Manager

Highlights

Accomplishments

Experience

AKEETA WARD

*** ******* **, ********, ** 11225 H: 718-***-**** C: 718-***-**** **********@*****.*** shipping and receiving

payroll

quality control

training

human resource

stockroom

inventory control

managerial

clerical

Slashed payroll/benefits administration costs up to 40% by negotiating pricing and fees while ensuring the continuation and enhancements of services.

10/2010 to 09/2015

New York, NY

Field Manager

WRAP & SEND SERVICES- Saks 5th Avenue

Managed off-site shipping department in Long Island City, NY Organized shipping invoices and indexed necessary client information regarding the shipment(s) Administered human resource quality control and quality insurance Provided training to new and senior employees to ensure knowledge of company standards was understood and sought out daily Regularly confirmed that all health and safety regulations were practiced, updated, when need be, and posted throughout facility Prompted interviews and other necessary steps when considering a potential employee, i.e.

background checks, proper introductory to company standards and co-workers, and provided hands-on training services from senior employees Monitored inventory transit information Acquainted client concerns about their shipment(s) Managed weekly payroll in the Paycor system, monthly budget accounts, and expense reports Computerized client information and processed sends. 10/2010 to 09/2015

Bloomingdales- 59ST Offsite Location New York, NY

Managed six off-site locations within three different states, NY, NJ, CT Systemized merchandise activity to ensure accuracy, completeness and customer satisfaction Administered human resource quality control and quality insurance Performed hiring managerial duties, i.e. conducting interviews, back ground checks, welcoming new employees into company, and arranged hands-on training with senior employees Monitored inventory control processes; confirmed transit information Ensured all employees were in compliance with all health and safety regulations and other necessary policies Communicated with clients to discuss their inquiries about their shipment(s) Managed weekly payroll, Paycor system, monthly budget accounts, and expense reports Categorized clergy work in order to organize client information and processed sends.

01/2009 to 10/2010

New York, NY

Assistant Manager

K MART

Packed, processed, and shipped online orders Facilitated and staged online orders in preparation for customer in-store pickup Ensured all customer orders were standardized or customized to customer satisfaction Administered recommendations on improvement of marketing efficiencies and effectiveness Monitored trucks that transported customer sends to ensure its compliance with company standards Performed customer service duties to assist clients with their concerns Supervised associates with daily resources and materials, and other necessities Administered clerical work to ensure all clients' information was categorically systemized. 07/2007 to 01/2009

New York, NY

Visual Merchandiser

M. EVENTS

Education

Skills

References

Created visual displays with merchandise to draw in outside viewers Fostered close relationships with designers to create visual strike points that resulted in revenue Worked with different vendors to administer selling booths Lead and motivated teams to effectively and efficiently perform daily Traveled to multiple locations to coach in-store visual merchandising teams Negotiated budget plans with various suppliers Identified and sourced necessary inventory, i.e.

props, fabrics, hardware and lighting.

06/2001 to 06/2007

New York, NY

Stock Support Manager

HENRI BENDEL

Supervised shipping and receiving process for multiple cosmetic beauty brands, NARS, Tarte, and Trish McEvoy Enforced necessary health regulations daily Ensured all beauty counters were fully stocked and awaiting clients' arrival Provided associates with necessary materials and resources Accommodated co-workers, clients, and third party vendors with inquiries about the stockroom activities Worked closely with buyers to accommodate clients and associates needs Computerized client information and other relative records. Sept 2008

New York, NY, United States

B.S: Business Management and Administration

Touro College

Business Management and Administration

budget, clerical, coach, hardware, draw, client, clients, customer satisfaction, customer service, expense reports, hiring, human resource, insurance, inventory, inventory control, lighting, managerial, marketing, materials, payroll, policies, processes, quality, quality control, receiving, safety, selling, shipping, visual displays, visual merchandising References:

Available upon request

Contact this candidate