Service technician

Zman Istephan

Mortgage Agent

Woodbridge, ON

*****.**@*******.*** - 647-***-****

• Progressive experience as finance professional; 10 years of Human Resources & Payroll Processing experience

• Results-oriented professional with more than 10 years of excellent Retail Management experience

• More than 10 years Extensive background in Mechanical & Telecommunication Engineering field; strong research and analytical skills to gather information and problem solver

• Demonstrated success in Managerial & Supervision position for more than 10 years; including ability to motivate colleagues, foster team work and cooperation, and represent corporate policies development and legal compliance.

• customer service program Gold award in 2007, and bronze in 2006; being deadline oriented and proactive customer service specialist with strong time management, prioritizing and follow-up abilities supported by well- developed organizational skills

• Certified Mortgage Professional with solid understanding of financial statements, financial and cash flow analysis, risk rating, underwriting and credit structuring in the Commercial Lending environment as adviser

• Proficient in of MS Office, Internet, Computer Assisted Design (Auto CAD), Computer Numerical Control

(CNC)

• WHIMS, code8, St. John Ambulance & food handling certified Willing to relocate to: Mississauga, ON - Vaughan, ON - Brampton, ON WORK EXPERIENCE

Mortgage Agent

Centum Mortgage Squad Inc - 2012 to 2015

• Promoted competitive mortgage products, services, and programs in assigned Real Estate Brokerages

• Analyzed customer's income, assets, investments, and debt related information and correctly advised customers on financial products to meet their needs.

• Prepared and delivered presentations and seminars to clients for business development purposes.

• Comprehensively searched the entire financial market and found the most suitable mortgage products clients wishing to sell their home or remortgage.

• Advised and built strong relations with both new and existing clients and tailored mortgage packages to fit the individual requirements of homebuyers.

• Utilized warm and cold leads and developing them into mortgage sales. Plant Manager / Purchaser

Affinity Aluminum Systems Inc - 2011 to 2012

• Categorized, stored, and filed customer invoices to yearly, monthly and weekly. Facilitated data entry and ease of retrieval of information

• Sourced out suppliers for window glass & aluminum railing, and negotiated best prices for equipments & supplies

• Prepared purchase orders & invoices for our vendors

• Maintained inventory levels to complete all contracts at hand

• Planned & organizing with customers on products delivery & installations

• Planned & prioritizing work according to building contracts & agreements

• Supervised shipping & receiving to deliver & pickup completed products to customers

• Supervised & Managed the shop work stations, workloads, and onsite installation

• Maintained records & reports of health & safety polices & regulations Retail Manager

Shell Canada Petroleum Inc - 2002 to 2009

• Managed company human resources, payroll, and daily accounting

• Human Resources experience in hiring & firing and running employees benefit

• Processed Payroll retrieving employees hours from weekly time sheet for 7 years

• Managed various locations, bringing higher sales, meeting and exceeding sales target budgets

• Ensure all aspects of business operation standards, polices, regulation are maintained

• Reported end of day to head office on the back office computer, ensuring accurate balance sheet of daily closing report matching actual sales

• Ordered weekly on computer to replenish inventory levels

• Followed Planograms to implement season merchandise promotion by head office

• Maintained weekly all the health & safety regulations and polices reports for the company

• Gold award in 2007, and bronze in 2006 customer service program with Shell Canada ATM Engineer Analyst

Credit Card Center Canada Inc - 2000 to 2002

• Prepared teller Machines (ATMS) for primarily test run when received from manufacturing

• Troubleshoot & inspected and all pc boards, electronic components for functionality

• Download customer information to ATM form the computer and register it to banking processor for validation of merchant account

• Serviced & Maintained ATM as per monthly scheduled service calls

• Programmed and setup customer information on the ATM as per to merchant requirements

• Training merchant complete procedure on how to load cash, print reports, load paper

• Customer technical support and troubleshooting problems on sight and through the phone

• Computerized monitoring of merchants daily transactions activity Service Engineer Technologist

MSA Canada Inc - 1990 to 2001

• Provided the mining & fire fighters industry with the best in the market technology & gear for their health

& safety

• Train fire fighters & mining personal how to operate & maintain self contained breathing apparatus (SCBA), portable gas detection, fall arrest devises & hazmat chemical spill suites

• Provide industry seminars & hands on training for their annual recertification

• Complete repair, overhaul, calibrate & test equipment for recertification and meeting ISO9002 guidelines

• Provide technical support & expertise as a liaison with customer service department

• Maintain & calibrate shop testing equipments for quality control and preventative maintenance schedule

• Schedule on site service calls for repair, overhaul & training as per customer contracts

• Daily inspection of air compressor, pneumatics, hydraulics & air cylinders lines

• Completing and attaching all the necessary tests documents for the records & invoicing EDUCATION

Diploma in Mechanical Engineering

Seneca College of Applied Arts & Technology

Certificate in Telecommunication and Computer Information Technology Humber College

Certificate in Industrial Process Instrumentation

Humber College

High School Diploma in Regina Pacis

St. John - Saint John, NB

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