Customer Service Manager
Resume:
MELISSA SMITH
**** ****** **, ***** *********, California, 95660 • 916-***-**** • *******@*****.***
OBJECTIVE
A position where my extensive experience in housekeeping and customer service can contribute to your customers' satisfaction and your company's success.
SKILLS:
Type 90 WPM
Attention to Detail
Multi-line Phone Systems
Inventory
Excellent follow up and communication skills
Ability to establish and maintain organized filing systems
Leadership Abilities
Account Management
Provides Excellent Customer Service at all times
Time Management
Phone Etiquette
WORK EXPERIENCE:
PetChatty January 2013 - December 2015
Daily News Editor/Brand Ambassador
Update website daily with interesting stories
Research news and current events in order to find interesting stories
Market brand to obtain more customers
Sell merchandise
Red Lion Inn/Clarion Hotel May 2012 - December 2012
(Head) Housekeeper
Ensure cleaning of assigned rooms, bathrooms, corridors and public areas to the highest standards using only approved equipment and materials. Check completed rooms to ensure that bed linen and towels are changed according to schedule as constructed by hotel. Assign rooms to housekeeping staff. Alert Operations Manager to the needs of housekeeping staff be it materials or equipment as required to carry out their jobs effectively. Oversee the ordering, delivery and storage of all needed cleaning supplies.
Doubletree by Hilton November 2011 - May 2012
Housekeeper
Provided excellent customer service at all times. Serviced all bedrooms and corridors in adherence to the company's policy. Changed linens, vacuumed or swept, mopped, dusted, wiped down glass surfaces like mirrors and windows, scrubbed showers, sinks and toilets, while ensuring rooms were stocked and up to industry standards. Kept up with current promotions and hotel pricing in order to provide the information to guests on request. Reported any maintenance issues immediately to manager, including all furniture, fittings and equipment. Stored all dirty/clean linens in compliance with hotel regulations. Fulfilled all reasonable requests from guests, to ensure their comfort, satisfaction and safety. Reported any security concerns with manager. Maintained personal knowledge by completing in-house training/workshops. Always followed all company policies and procedures and licensing laws.
Laurel Marketplace August 2009 - June 2011
Marketplace Manager
Arranged events with local vendors. Created important documents using excel/word. Wrote/Sent letters to clients and prospective clients. Payroll, bookkeeping. Created mailing lists. Sent e blasts to mass groups of people. Accepted new vendors (Supervise interviews of eligible candidates)Determined where to place merchandise that would attract customers. Hired and trained new employees (Maintenance/Security).Created/handled marketplace schedules. Responded to customer complaints and comments. Opened and closed store daily (Keyholder). Attended/Held meetings. Maintained awareness of trends and local competitors. Kept office neat and stocked with fundamental supplies. Maintained filing, data management, and wrote/delivered office memis.
True Beauty Beauty Supply January 2009 - June 2011
Cashier/Lead Sales Associate
Adhered to all company policies, procedures and business ethics codes and ensured that they were communicated and implemented within the team. Built and maintained enduring customer relationships to boost sales and generate repeated business. Provided exceptional customer service to both customers and colleagues. Performed various clerical tasks.
ACADEMIC CERTIFICATIONS & EDUCATION:
Current Student, Studying for BA in Business Administration focus Human Resources Liberty University
Graduated, Diploma, 2008 Robert Louis Stevenson High
REFERENCES:
Janet Berger
Woodlake Hotels
Housekeeping.
Manager
Angela Solomon
Laurel Marketplace
Manager
Janice Cole
True Beauty
Manager
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