Customer Service Project Manager
Resume:
Traci Perry
Bloomington, IL 61705
acsfbv@r.postjobfree.com
http://www.linkedin.com/in/traciperry
SUMMARY
Accomplished, detail-oriented, results-driven, business professional with an education in marketing and 11 years’ experience with a fortune 500 company. Excellent at bridging relationships between customers and employees. Strong organizational and planning skills. Effectively works independently or with a team to complete projects on schedule. Extremely proficient with a number of different operating systems.
TECHNICAL SKILLS
Six Sigma Yellow Belt Certified; Windows (MS Excel, Word, Outlook); SAP Software Solutions; Oracle 11i; Unisearch; Clarify Client, Monarch, TSF, Daily, Compass
PROFESSIONAL EXPERIENCE:
Progressive Impressions International, Bloomington, IL
Project Manager Feb 2013-Present
Responsible for maintaining the website that supplies all the print marketing material for one of the largest pharmaceutical companies in the nation. Troubleshoot issues and collaborate with our data team and IT department to develop and implement proper resolutions. Develop close ties with clients to ensure complete satisfaction as well as lasting productive relationships. Prepare monthly billing and act as the general liaison between our client and Progressive Impressions International.
Responsible for making sure the launch of new Brands runs smoothly.
Responsible for training new employees on the day to day activities of keeping the website current.
Motorola Inc., Schaumburg, IL 2001 - 2011
Area Finance Manager 2002 - 2011
Responsible for Accounts Receivable for the Radio Product Service Division. Collected cash and reconciled accounts. Tracked the different payment plans that customers were on. Worked under 3rd party guidelines for collecting on part of portfolio. Adhered to collection guidelines which helped effectively pass audits. Resolved account balance and customer issues.
Continually moved up in account responsibility for the size and scope of the portfolio.
Consistently achieved goals including resolving dormant accounts, engaging customers, and accuracy.
Evaluated customers’ credit risk on a case-by-case basis and made decisions to put them on payment plans based upon financial analysis evaluation.
Customer Service 2001 - 2002
Responded to customer calls researched and resolved billing questions. Effectively managed high stress customer situations.
Consistently met Service Goals for customer satisfaction and for number of calls resolved weekly.
March of Dimes, Bloomington, IL Summer 2000
Intern
EDUCATION:
Bachelor of Marketing, Illinois State University, Normal, IL
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