Customer Service Sales
Resume:
Jay Wilder
**** *. *** ***** **. Chicago, IL. ***44
**************@*****.***
Objective:
A highly accomplished and talented individual who can help companies achieve their goals and meet their deadlines while simultaneously improving company growth. I am seeking a position where my skills will be utilized towards the growth of the company. While, at the same time, exceeding the company’s expectations to make it beneficial towards my growth within the company.
Computer Skills:
Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Office, Adobe, Apple Desktop and Applications
Qualifications:
I have excellent listening skills and highly developed communications skills.
Ability to easily develop a relationship with a customer or client.
Ability to quickly analyze and effectively deliver valued solutions to a customer to help resolve a customer’s need.
Ability to up-sale company products while, simultaneously providing excellent customer service.
I know how demonstrate my ability to multi-task while, simultaneously working in a fast pace environment.
I know how to thrive and be effective in a performance based culture.
Ability to provide detailed account summarization for financial statements, to help balance delinquent or over payment of accounts.
Ability to pay attention to small details, to help identify and resolve complex issues.
Ability to easily make transitions through company changes, and new roll outs, or procedures.
Work Experience:
Default Resolution Specialist FMS/Ceannate, Rolling Meadows, IL. July of 2014 - March of 2015
I.Provide debt collections and account resolutions for borrowers in default with the Federal student loans.
II.Provide excellent customer service, while offering valuable recommendations to help reconcile differences.
III.Be persistent and professional, while adhering to rules and regulations to help guide borrowers out of default.
IV.Offer settlements and repayment options and gather financial information to help determine reasonable and affordable repayment plans.
V.Time management and prioritize my day to help meet deadlines and monthly goals.
VI.Maintain accounts and gather documentation to help expedite with next step in the process.
VII.Use investigative and research techniques to skip-trace and help gather information on delinquent borrowers.
Sales and Service/Part-time EMS, Rosemont, IL. July of 2013 - June of 2014
I.Make out bound calls to business owners to explain company products and services.
II.Provide excellent customer service while, offering business solutions to help with company growth and savings.
III.Examine bank statements, invoices, and electronic transfer of funds, to help offer the best business solution to retrieve funds from clients and customers with the most competitive rates.
IV.Walk customers through set up and installation of new equipment over the phone.
V.Meet daily and monthly sales goals in a performance based culture.
Collector/ Accounts Receivables Brown & Joseph, Rolling Meadows, IL. November of 2013 - January of 2014
I.Provide excellent customer service, while adhering to rules and regulations.
II.Reaching out to clients and vendors to collect funds on delinquent accounts to help bring customers back into good standing.
III.Maintaining and updating a billing system to accurately record payments and restructuring payments plans to ensure the customer is successful l in getting back on track and back into good standings with the company.
IV.Applying adjustments, suspend lines of credit, and use investigative techniques to gather information from invoices, shipping orders, and banking statements to help reconcile differences and complex issues.
V.Post revenues or payments to show account or invoice is paid or funded.
VI.Maintain accounts and financial records and provide detailed account summary information.
Loan Operator /Appraiser Cash America, Oak Park, IL. April of 2010 – August of 2012
I.Evaluate and appraise customer goods and merchandise to be used as collateral.
II.Generate loans based off of appraisal value and while, simultaneously keeping the company’s best interest at heart.
III.Provide excellent customer service while explaining loan procedures and disclosures.
IV.Balance daily cash drawer and manage accounts generated for audits and inventory purposes.
Skip-Tracer/Research Specialist ERS, Westchester, IL. July of 2001 – January of 2006
I.Be Persistent and professional and provide excellent customer service while, accurately verifying customer data.
II.Contact delinquent debtor by mail or phone to help administer collection procedures.
III.Verify places of employment, contact references, relatives, and research social media sites to investigate possible leads on borrowers.
IV.Monitor multiple accounts, and maintain accurate records, and meet monthly deadlines and monthly goals.
Sales and Service AT&T, Chicago, IL. June of 2001 – March of 2003
I.Provide excellent customer service, while simultaneously making valuable recommendations to up-sale company products and services to help generate with company growth.
II.Listen and be empathic towards the needs and wants of a customer while, simultaneously offering valuable recommendations to help resolve the customer’s need in a timely fashion.
III.Process customer orders, interact with different company departments, and service and maintain accounts.
IV.Help explain complex set ups and installations with ease for customers setting up new equipment over the phone.
V.Demonstrate ability to multi-task and prioritize my day to help meet goals and pursue deadlines.
VI.Hit monthly sales goal and be aggressive in a performance based culture.
Education:
Devry Institute of Technology, Chicago, IL. Computer Information Systems March of 1997 - June of 1998
Malcolm X College, Chicago, IL. Computer Information Technology January of 1996 – 1997
Von Steuben Science Center, Chicago, IL. Math and Science September of 19980-0June of 1993
Special Skills:
Typing 40 wpm, and knowledge of fax, copier, and printer. Knowledge of counting instruments, data-entry and file-keeping. Internet research and e-mail correspondence. Able to multi-task and hit goals and deadlines. Knowledge of accounts receivables and accounts payable and accounting billing practices.
Jay Wilder
4913 W. Van Buren St. Chicago, IL. 60644
**************@*****.***
Dear Hiring Executive: I Jay Wilder, am very interested in becoming an employee for your business or organization. My skills, experience and education will allow me to be a very productive employee to help your company fulfill its goals and expectations. I have the ability to help organizations and businesses achieve results in meeting timelines, productivity, sales performance, customer service, and building relationships.
I possess an up-beat and positive demeanor. I have the ability to reach out and network to accomplish my goals. I can work well under pressure and I always complete my goals ahead of schedule. My previous work experience and education will allow me to become a valuable asset to your company. I am a dedicated hard worker and I always meet my expectations. I am a team member as well as a team leader. I am also very dependable and a self-starter who can work well independtly of part as a team. I am honest, punctual, hardworking, and I am very good with problem-solving. I have excellent listening skills, and I know how to gather information to identify the needs and wants of a customer.
I have highly developed communication skills, and I know how to effectively delivered valued solutions to a customer while simultaneously up-selling company products. Ability to achieve short term goals and help assist organizations meet their long term business needs as well.
Sincerely,
Jay Wilder
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