Customer Service Manager
Resume:
Trisha Kulczycki
***************@*****.***
www.linkedin.com/pub/trisha-kulczycki/70/821/132/
Summary
Talented and results driven professional with 7 years of experience in recruitment, sales, and customer service.
Possesses outstanding interpersonal, analytical, and written communication skills by developing and sustaining relationships with team members, clients, and potential candidates.
Demonstrated ability to adapt with transitions of responsibilities, supervisors, and environments.
Thrives in fast paced, challenging environments, understands competing agendas, and meets deadlines while consistently achieving objectives while working independently.
Strong skills in MS Office Suite, SharePoint, and SalesForce.
Comfortable and experienced presenting to groups of all sizes.
Certified Personal Care Assistant
Professional Experience
Personal Care Assistant–Saint Paul April 2015 – present
Assist with Toileting
Skin care to maintain the health of the skin
Range of motion (ROM) and muscle strengthening exercises to maintain an optimal level of functioning Respiratory assistance
Transfers and ambulation
Bathing, grooming and hair washing necessary for personal hygiene
Turning and position of the client
Assistance with medicate on per nurse direction.
Dressing or undressing of client
Assistance with eating, meal preparation
Accompanying to medical appointments
Assisting, monitoring or prompting the client to complete the above Redirection, monitoring and observation that are integral part of a personal care plan in the above items
Incidental household services that are an integral part of a personal care plan in the above items
Appropriate reporting of changes in client status.
North Star Resource Group -Minneapolis January 2015 - March 2015
Client and Administrative Coordinator
Prepare letters of instruction
Answering incoming calls. Setting, confirming and rescheduling appointments
Handles basic service instructions from client meetings and adds client notes to database
Confirmation of new business
Prepare annual review letters
Preparing all client information for meetings
Prepare Client Position Statement (CPS) and review for accuracy
Assist in preparing paperwork, submit, track and record transferring existing clients to Brokerage Platform and Managed Account Platform
Prioritize cases (identify what parameters dictate high priority)
Assist in completing applications (Insurance and Securities)
Assist in preparing materials for policy options letters
Basic service work
Tracking review and follow up on service cases
Processing oversight (to ensure process meets desired time frame)
Track business goals
Assist in seminar planning and coordination
Career Partners International -Twin Cities August 2014 - October 2014
Client and Administrative Coordinator
• Dependability and promptness – this position requires a consistent presence to ensure a positive client experience
• Taking initiative, anticipating internal and external needs, having strong attention to detail, and analytical skills
• Strong interpersonal skills, professional demeanor and use of good judgment
• Responsiveness to candidate and staff requests for assistance
• Excellent technology skills, ability to learn new software and programs quickly
• Organizational skills – tracking, reporting, following up on a wide range of projects
• Problem solving – understanding when to escalate and deescalate issues that arise, able to make decisions within scope of authority without asking for guidance
• Confidentiality – maintaining the confidentiality of all candidate and client information
• Team skills – having good relationships with team members, understanding the importance of direct conversations and harmonious behaviors
• Conflict resolution skills – resolving conflicts directly and requesting coaching when it is appropriate
• Flexible, adaptable, and enjoys the variety that a small office offers
• Strong writing, grammar and proofing skills
Smyth Companies February 2014 - May 2014 Account Manager
Provided excellent customer service for over 15 key accounts.
Successfully managed the creation and analytics of new products and label designs daily.
Provided strong communication and expectations to all other departments including the sales and press floor.
Assisted in product specification by providing information, product samples, facilitating trial runs.
Served as the Smyth resource for customer’s creative, marketing, and engineering needs.
Rasmussen College January 2008 - February 2014
Student Advisor April 2011 - February 2014
Partnered with 550+ students on academics, schedules and life balance.
Successfully led large campus orientations for students 4 times throughout each quarter.
Responsible for the campuses student retention.
Documentation of all student contact within the SalesForce system.
Consistently surpassed metric goals set forth by management (86% student retention).
Managed budgets for class sizes/efficiencies to increase average class size each quarter.
Managed 30+ student advising appointments weekly.
Led and developed the Rasmussen Leadership Academy for high achieving students.
Program Manager January 2008 - April 2011
Cultivated relationships with students by having 20+ interviews weekly/50 calls per day.
Assisted campus departments on key initiatives to promote campus growth.
Presented at student orientations each quarter for all incoming students.
Met and exceeded metric goals each quarter for student recruitment between 90-110%.
Obtained the highest rate of student graduates and lowest rate of student drops within the team.
Enterprise Rent A Car June 2007 - January 2008 Management Trainee
Utilized adaptive selling techniques to sell supplementary waivers to clientele.
Increased profits by ensuring customers are informed of rental procedures credit checks, insurance, and communication.
Marketed to local businesses to drive fleet growth and increase income.
Increased customer service rating from 65 to 81 percent in three months of employment.
EDUCATION
University of Iowa
B.A. in Psychology, Minor in Sociology 3.47 GPA
Dean’s list Fall and Spring Semesters ‘07
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