Insurance Call Centre

U AN ARM TRONG

** ******* ***** ******* *** *J*

416-***-**** ***************@****.**

PROFE IONAL UMMARY:

Highly motivated, enthusiastic and client focused Customer ervice Representative / Financial

ervices Administrator with extensive front-line experience handling insurance, sales and

general administrative responsibilities while managing client inquiries, initiating corrective

actions, identifying business development opportunities and methodically preparing

documentation; Committed team-player who establishes lasting and positive relationships with

people of diverse backgrounds; Positive and organized problem solver who enjoys meeting

challenges head-on and working on solutions in a mutually beneficial manner.

KEY TRENGTH :

Totally committed to ‘100% customer satisfaction’

trong administrative, planning and time management skills

Excellent written and oral communication abilities

Works equally well within a team environment or independently

Methodical and detail-oriented

Able to multi-task without losing focus

Able to work with comfort with a wide variety of software applications

EMPLOYMENT EXPERIENCE:

CALL CENTER C R/OUTBOUND 2012

Advisorworld, Toronto

Responsible for lead generation for financial advisors in the U A

Assisted with the completion of online application for clients

CALL CENTRE C R / CLIENT ERVICE 1996 - 2011

TD Insurance/Meloche Monnex (previously Liberty Mutual), Toronto

Responsibilities included servicing the needs of existing clients, up-selling existing

policies, underwriting the risk and counseling clients on their home and auto insurance

Listened carefully to clients, understood their needs and provided them with appropriate

home and auto insurance solutions

Created new business opportunities in line with the Company's growth expectations

Ensured quality & productivity objectives were met

Minimized cancellations of policies through attention to detail & excellent service

Analyzed and investigated client concerns & complaints and efficiently resolved matters

in a timely manner to avoid escalation

EDUCATION:

Call Centre Operations Diploma Centennial College

Ontario econdary chool Diploma Don Mills Collegiate Institute

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