Customer Service Back Office

DINESH KUMAR

****/*/** **** *****

New Delhi-****08

Contact No. 987*******

Email id: *******@*****.***

I seek a challenging position in a progressive company that will allow me to use my skills and experience, grow in my career and contribute to the goals of the company.

PROFESSIONAL ABRIDGEMENT

Experienced involving three year in Back Office Executive in Banking.

Pervious Working at Axis Bank Ltd. Patel Chowk under the Dhanlashmi Enterprises

Timely execution of documents and performing each and every responsibility accurately.

Client Satisfaction with the branch Management..

AXIS BANK LTD.

DESIGNATION– ( Back Office Executive )

KEY RESPONSIBILITIES

1) Processing of ECS Credit or Debit

2) Timely execution of documents and performing each and every responsibility accurately.

3) Handling Customer Queries regarding Documentation etc.

4) Processing of Inward and outward clearing instrument.

5) Attend RBI Clearing house during day for ECS, high value, zone and outward.

6) Entry levels in System &verify

7) Keeping the records in safe custody and manage data

8) CTS Entry Inward AndOutword Clearing

KEY ACHIEVEMENTS

1) Successfully cleared all pending compliance documentation

2) Successfully achieved branch target.

3) Contributed in completing volume transaction

4) Documentation checking and processing

5) Assisted in branch audit

EDUCATIONAL CREDENTIALS

•Passed Graduation Bachelors of Arts from Delhi University

•Passed XIIth from NIOS Delhi

•Passed Xth from BOEH Haryana

KEY SKILLS AND EXPERTISE

•Good time management

•Computer Application

•Filing on Manually Basis

•Customer Service and Solving Queries Efficiently

•Good typing speed 35 wpm

•Excellent verbal and written communication skill

•Track records update manually basis

•Problems solving skills

•Work in pressure easily

PERSONAL DETAILS

Date of Birth 12th Aug 1987

Marital status Unmarried

Nationality Indian

Father's name ShriKirori Mal

I hereby solemnly affirm that all the information provided by me are true to best of my knowledge.

Place: NewDelhi

Date: ( DINESH KUMAR)

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