Service Customer

RAJNISH KUMAR SHARMA

Mobile:- 095******** / 099********

Email:- *************@**********.***

mailto:*************@*****.***

CAREER OBJECTIVE: Seeking a challenging senior level position responsible for strategic planning to maximize revenue generation and improve organizational productivity through innovative decision-making.

PROFESSIONAL PROFILE: Experience in, Technical Support, ATM Sector. Creative problem solver with highly developed people & project management skills, equally strong in strategic, analytical and entrepreneurial skills. Total experience 11 yrs.

WORK EXPERIENCE

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Responsibility

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Responsibility

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Responsibility

NCR Corporation is an American technology company specializing in products for the retail, financial, travel, healthcare, food service, entertainment, gaming and public sector industries. Its main products are self-service kiosks, point-of-sale terminals, automated teller machines, check processing systems, barcode scanners, and business consumables. They also are one of the largest providers of IT maintenance support services.

MAGESTIC SPAR DECOR PVT. LTD, JAIPUR, RAJASTHAN

(Currently working since Jan 2013 to till date)

Working as Area Sales Manager & Logistic associate at Jaipur branch,

Deal in Modular Kitchen, Word rob, Bad, and all type of house furniture

INDIA Logistic Coordinator 25th Dec 2010 to 19th may 2013 at Mumbai

Processes customer orders which include order input, resolving order holds, and notifying customer of delays.

Ensures customers’ entitlement of services, provides status updates when appropriate, engages in escalation processes when necessary, and ensures call closure consistent with service level agreements and/or customer requirements.

Provides parts availability, order status, customer pricing and part number information to internal and external customers.

Determines best location and availability of part considering cost and time (Service Response Limit & Estimated Time of Arrival).

Reports quality issues/concerns to appropriate personnel.

Works directly with customers to solve problems and operates with known solutions.

Utilizes available knowledge, systems, and tools to access data.

Generates reports, captures information, and records data using desktop tools.

Resolve discrepant invoices.

Collaborates with other division subject-matter experts to uncover root causes of problems and assists with resolutions.

Identifies and recommends parts information to customers in order to ensure accurate part identification of equipment supported by NCR Services and channel partners.

Investigates alternative solutions for discontinued parts.

Maintains a comprehensive knowledge of assigned processes and procedures.

Contributes ideas and works as a team player to achieve target service level and team objectives.

Periodically maintains target service level objectives, including team and individual metrics.

Develops job-related skills, by gaining increased functional knowledge of products supported by NCR Services and channel partners.

Assisting Customer Engineers with logistics requirements.

Captures data and inputs transactions into on-line Tool for Part Sales.

Working with FLM team for PNB Bank confirmation of status ATM machine.

Logistic Associate & Warehouse Incharge (May 2006 to 25th Dec. 2010 ) at Jaipur (Rajasthan)

Processes the part as per customers order which is through NCR team

Provides parts availability, order status and part number information to internal and external customers.

Determines best location and availability of part considering cost and time (Service Response Limit & Estimated Time of Arrival).

Utilizes available knowledge, systems, and tools to access data.

Generates reports, captures information, and records data using desktop tools.

Resolve discrepant of parts.

Maintain the part stock in warehouse.

Identifies and recommends parts information to customers in order to ensure accurate part

Investigates alternative solutions for discontinued parts.

Contributes ideas and works as a team player to achieve target service level

Assisting Customer Engineers with logistics requirements.

Keep it data every week and month of stock proper match good parts and defective parts.

Maintain register every day for outgoing and incoming parts good and defective.

Working as a Warehouse/Account Officer in Shimano Health Care Pvt. Ltd. April 2001 to April 2006

As a Post of Sr. Faculty worked in Lakhotia Computer Centre, Sikar With sister concern Shradha Computer’s as a Hardware Maintenance (Assemble-Repairing and Teaching) since 1996 to March 1999 and As a Post of Compute Faculty worked in Adarsh Vidya Mandir School, Sikar Since April 1999 to March 2001.

Educational Qualification:-

10th & 12th Pass from Ajmer Board, Rajasthan

B.A. Pass from Rajasthan University, Jaipur

MBA in Marketing form Sikkim Manipal University (distance).

Technically Qualification:-

Computer Diploma of Three Years (Software and Hard ware)

Advance Diploma in hardware ( Assembling, Installation & Check error)C++,

UNIX, Visual Basic, Fox Pro, Word, Excel, Tally 4.5.

Personal Profile:-

Name : Rajnish Kumar Sharma

Father’s Name : Late. Sh. Banwari Lal Sharma

Date of Birth : 25/12/1975

Marital Status : Married

Height : 5”8

Notice Period : 10 to 15 days

Current CTC : 22000/- PM

Location Pref. : Rajasthan (Jaipur), Mumbai

Contact No : 095******** / 998-***-****

Language : Hindi, English Permanent

Address : 2/169, SFS Colony,

Agarwal Farm, MANSAROVAR,

JAIPUR (Rajasthan), PIN – 302020

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