Customer Service Sales

Nilesh Salve

Address: *, **** ***** **********, ********* Nagar, Nasik, Maharashtra, India Telephone: 0091 253-***-****

India Mobile: 0091 997-***-****

Email: **************@*****.**.**

Date of Birth: 20th April 1979

Nationality: Indian

Passport: Indian

Language Skills: Fluent English

Visas: C1/D USA Visa

Profile

An enthusiastic, ambitious and professional individual who has a proven track record of achieving results in highly competitive environments. A true sales professional who is driven to hunt for new business, and is mentally resilient enough to be able to push past rejection to achieve results. I am a talented sales assistant who can enhance the performance of any business by using her energy, drive and commitment to succeed to build outstanding relationships with customers and drive overall revenue growth. My performance is results driven and as a quick learner I am fast at absorbing new ideas and adapting to changing scenarios. Right now looking for Assistant Manager Position that is renowned for hiring exceptional people and for giving them unparalleled opportunities to build their careers and capabilities.

Marketing

Negotiating

Dynamic

Smart

Marketing strategies Marketing campaigns Customer focused

Sales orientated Brand awareness Presentation skills

Strong closing skills Influencing

skills Building relationships Account management Selling creatively Up-selling

Entrepreneurial flair Increasing revenue growth High energy levels People management Business planning Writing reports

Coming up with ideas Commercial judgement Analysing data Effective planning skills Innovative

Business sense

Career History

Harding Brothers Limited, Bristol, United Kingdom www.hardingbros.co.uk

October 2010- Till Date

Position: Trainee Assistant Manager

Responsible for overseeing the day to day running of a large retail store and 15 staff. Leading a team to deliver exceptional customer service in a fast paced and constantly changing retail environment. Ensuring the store is operational at all times and that the range of Stock displayed meet the customer's needs.

Reporting to: -Shop Manager

Retail Product Knowledge:

With an excellent focus on customer service and sales skills to match my talent and experience worked with all the luxury products categories such as:

Fine Jewelry (Roberto Coin, Chopard, Ruby, Diamond, EFFY, HSTERN, Clogau, emeralds, sapphire, amethyst, Alexandra etc.

Costume Jewellery (Mother of Pear, Topaz, Swarovski, Zimmerman, Buckley, Amber)

High End Watches(Chopard, Tag Heuer, Rado, Movado, Raymond Weil, Gucci, citizen, Burberry, Longines, Swarovski )

Fashion Watches (Michael Kors, DKNY, Guess, Armani, Rotary, Fossil, Nautica, Diesel, Anne Klein)

Men’s Wear(Polo Ralph Lauren, Tommy Bahamas, Paul Berman, Calvin Klein, Tucker and Bucker, Lacoste)

Handbags (Fossil, David Jones, Guess, Alviero Martini, Furla)

Perfumes (Polo, Burberry, Armani, Lacoste, Hermes, Chanel, Estee Lauder, Angel, Calvin Klein, Daisy, Paca Rabbana, Hugo Boss, Davidoff, Joop and many more.

Sunglasses (Ray ban, Guess, Prada, Polaroid, Maui Jim, Armani, Kenneth Cole, Fossil and many more)

Liquor ( Scotch, Vodka, Rum, Coffee Liquor, Gin, whiskey)

Confectionary & Food (Chocolate, Toys, Books, Souvenir, key chains and toiletries)

Tobacco (Cigars, Cigarettes)

Responsibilities:

Greet customers and ascertain what each customer wants or needs.

Making sure the right things are being done, by the right people, at the right time and in the right way.

Bringing the latest trends to the high street at affordable prices.

Recruiting, training, appraising and supervising staff.

Taking the time to coach colleagues by example every day, on and off the shop floor.

Maintaining awareness of market trends in the retail industry, and monitoring what local competitors are doing.

Ensuring the necessary health and safety checks are completed daily.

Analyzing sales figures and forecasting future sales volumes to maximize profits.

Responding to customer complaints and comments

Driving and maximizing the sales and profitability of the store to achieve core growth. Analyzing sales figures and forecasting future sales volumes to maximize profits.

Monitoring product availability levels throughout the day and replenish stocks to ensure 100% availability.

Using information technology to record sales figures and for data analysis and forward planning.

Forecasting retail channel requirements.

Dealing with staffing issues, including recruiting potential staff and providing or organizing training and development.

Promoting the organization locally by liaising with the community in general.

KEY COMPETENCIES

Sales skills

Able to manage complex sales processes and negotiations to a successful conclusion.

Excellent verbal and written communication skills.

Strong marketing orientation with the ability to develop strategies to edge out the competition.

Constantly looking at way to improve performance, achieve set targets and build the company’s brand. Ship

Spotting sales opportunity and cross-selling.

Implementing change and ensuring your close-knit team are always up to speed.

Rolling out new initiatives.

Making recommendations on merchandising and product presentation.

Managerial skills

Always maximizing profits while keeping costs at bay.

Experience of managing small and large retail stores.

Proactive and able to use initiative with a `common sense` approach to solving problems.

Taking the initiative, especially when it comes to dealing with customers.

Effective store operations.

Keeping costs within budget.

Ensuring the store is commercially viable.

Park West, Florida, U.S.A www.parkwestgallery.com

September 2007- July 2010

Position: Auctioneer Associate

Park West at sea the world largest privately held auction company, has been selected by more than 63 cruise ships from 8 major cruise lines to provide art auctioneers abroad vessels around the world.

Reporting to:- Lead Auctioneer

Responsibilities:

Monthly full scanned inventory.

Weekly scan of offloaded art (Take Off’s(TO’s) and return to Miami works)

Acceptance and storage of arriving art and supplies

Packing, labeling & offloading of material leaving the ship

Responsible for cleanliness of storage area and repair of any damage to frames or art

Maintain inventory of marketing collateral and supplies. Assist auctioneer with cruise ending inventory reports (CEIR) to ensure necessary supplies are fully stocked and order new supplies when needed.

Attitude Boutique, Maharashtra, India

April 2002 – August2007

Position: Senior Sales Associate

Responsibilities:

Able to manage complex sales processes and negotiations to a successful conclusion.

Excellent verbal and written communication skills

Strong marketing orientation with the ability to develop strategies to edge out the competition

Constantly looking at way to improve performance, achieve set targets and build the company’s brand.

Professional Development

• Microsoft Office 2000, 2003, 2010 • Health & Safety

• Graded Hospitality Course • First Aid

Education

Mumbai University, India: Master in Commerce 2000 - 2002

Mumbai University, India: Bachelor in Commerce 1997 - 2000

Pune University, India: HSC passes including English & Accounts 1995 - 1997

Leisure Activities

Cricket, tennis, personal fitness (gym member), dining out and socializing, computers, travel

Contact this candidate