Administrative Assistant, Bilingual, Accounts Payable, Customer Sv
Resume:
Sylvia Diaz
*** **** *** ****●Euless, Texas *****
*******@**********.***
Phone: 469-***-****
PROFILE
Detail-oriented, bilingual administrator with a proven track record of handling multiple tasks in a fast-paced environment.Team-oriented, with a talent for enabling relationships with all levels of clients and professionals.Strong work ethic demonstrated by confidential handling of information. Solid proficiency in all Microsoft Office applications as well as various scheduling software applications. Demonstrated skills include:
●Client Relations
●Typing (50 wpm)
●Complaint Resolution
●Multi-line telephone Dispatch
●10 key by touch
●Third Party Collections
●Spanish/English Translation
●Data Entry
●FAR Part 139 knowledge
PROFESSIONAL EXPERIENCE
United States Bowling Congress – Arlington, Texas 2013-2014
Administrative Assistant
Provided administrative support to Senior Director of Rules Department and Rules team.
Composed case correspondence, ensured follow-up on cases in timely manner.
Coordination of conference calls, meetings, and departmental calendar.
Mail and case file distribution to departmental staff.
Logging and distribution of departmental email.
Transferring of files to electronic database.
Assisting with legal committee projects.
Maintaining Legal & Legislative manual up-to-date with any/all changes.
Staff meeting minutes, distribution of minutes, and transcription.
Processing payments.
Provided back-up support to company front desk.
Office supply orders and maintain items stocked.
Aerotek Staffing - FlightSafety International - Dallas, Texas 2011 -2012
Customer Support Representative
Scheduled training for Bell 212 helicopter pilots and Falcon aircraft maintenance technicians.
Ensured accuracy of required documentation to FAA and training providerspecifications.
Confirmed precise details of client schedules and cleared scheduling/document conflicts before training.
Performed reception services as needed, directed phone calls, arranged transportation,prepared client take-home materials.
Conducted sales transactions at company souvenir store.
Dallas /Fort Worth International Airport Board - Dallas, Texas 2006 - 2011
Airport Operations Communications Specialist
Monitored critical systems – Mission Essential Employee
Disseminated all 911, 311 and general information calls coming to the Airport Operations Center.
Issued NOTAMs (Notice to Airmen; Airfield closure reports) and coordinated events on the Airfield as it pertained to the Airport Operations Center.
Sylvia Diaz Page Two
Monitored resolution of non-routine events such as Alert II/III, terminal evacuations, utility outages, severe weather, and vehicular accidents.
Translated emergency evacuation announcements into Spanish onto terminal intercoms during emergencies.
Issued work orders using Infor EAM and monitored repairs for Airport Board departments and building tenants.
Communicated daily with Federal Aviation Administration, airport tenants and staff.
Surveyed Automated Access Control System and DFW Fire Alarm System, reporting status to Public Safety Telecommunications Department for response.
Monitored system alarms for Airport Operations, Public Safety, Energy and Asset Management, Customer Service, and Environmental Affairs.
Manned the Snow/Ice desk during weather events; logged all aircraft deicing information including aircraft deiced plus quantities and types of fluid used.
Created and published Daily Noise Report from calls received.
Assisted the Environmental Affairs Department in conducting field observations to assess potential environmental impact issues.
Proficient in the basics of DFW Airport’s Environmental Management System and Environment Policy as well as Best Management and Good Housekeeping Practices.
Children’s Medical Center - Dallas, Texas 2003-2006
Administrative Assistant - Center for Cancer and Blood Disorders
Answer and triage all incoming calls to clinic.
Paged physicians and nurses when deemed appropriate.
Using MIDAS, handle data entry for Ambulatory Chart Audits.
Post and update information on daily Clinic Activity Board, maintaining up-to-the minute delays and additions.
Data-entry on patient admission and management records.
Revised receptionist manuals to include procedure and record keeping updates.
Ordered supplies for clinic.
EDUCATION
Diploma, Trinity High School - Euless, Texas
El Centro Community College – Dallas, Texas
PROFESSIONAL DEVELOPMENT
Information Security Awareness
Surface Movement Guidance and Control
NOTAMs
Snow & Ice NOTAMs
EAD Deicing Accreditation
Everbridge Emergency Notification
Alert II Procedures
Alert III Procedures
Hazmat Response
Storm Water Pollution Prevention
Quarantined Aircraft
HIPAA – Protecting Patient Information
Cultural Competence in Health Care
English-Spanish Medical Terminology
CART- Safe Care, Safe Environment
How to Deal with Difficult People
Code of Business Ethics
Cultural Competence in Health Care
Contact this candidate