Customer Service Office

Objective: Administrative

SKILLS PROFILE

General functions of front office receptionist

Maintaining the overall day to day operations

Providing assistance to all employees, vendors, clients, and visitors

Excels in fast-paced settings and stressful situations

Flexible, intuitive and a quick learner

Manage incoming mail, documents, and materials,

Coordinate appointments or company events, managing high volume telephone system

Cooperative, team player focused on quality and safety

Model employee, excellent/perfect attendance

EXPERIENCE

Medical Office, Office Team; San Jose, CA 2015-2015

Medical Receptionist

Responsible for opening and closing procedures in the office,

Once inside check the fax machine for any incoming faxed reports or pharmacy prescription refills/new prescription forms,

Go to lobby make sure that the door is opened and unlocked, also that there is water and Kleenex for the patients,

Go to desk and check for voicemails, once the Doctors come in give them the important messages,

Call back any one with information that they are looking for or answering any questions they may have,

Setting up appointments, for both new and reoccurring patients,

Get the demographics for the new patients, lawyers information, send out the appointment notification forms,

Keep record of the notification forms as well as any information from their lawyers or adjusters set in the patients charts,

Keep track of incoming and outgoing mail,

Do proof of services for the supplemental reports for Doctors then fax, copy, and mail them out,

Keep track of Doctor cell phone calls as well as the office phone,

Organize the appointments in the outer locations/medical office, make sure they know the Doctor will be coming in for an appointment and how many will be there,

Being polite and conversational with the patients, let them feel welcome and comfortable, building a good work relationship with them so they want to come back,

Make sure the next day or any upcoming appointments are notified or reminded or their appointment, reschedule any that need to be rescheduled,

Upon closing make sure that all the charts are filed away, the trashes are emptied, water is refilled if needed, the TV is off, the computer is off the mail has been sent out, lastly the appointments and charts for the next day have been found and brought to the Doctors office, lock up office.

Symantec Corp. Adecco; Mountain View, CA 2012-2013

Receptionist

Responsible for greeting all incoming guests

Provided appropriate badges, maintained guest login sheet

Notified Executives of their clients arrival, while escorting them to a waiting area

Answered and screened all calls

Managed all incoming emails and documents

Arranged conference rooms for meetings

While maintain a professional front office.

ADDITIONAL EXPERIENCE

Prometric Test Center Adecco; San Jose, CA 2013- 2013

Test Administrator

Responsible for verifying test applicants by ensuring all state required regulations were met prior to testing

Secure applicants valuables in a locker

Responsible for providing applicants copies of Rules and Regulations

Screened test applicant via Security Wand, once cleared escort to proper test room

Provide direct instructions for testing rules and pass out materials

Assisted applicants with any questions and or complications should they arrive

Monitor applicants during testing via security monitors, with intermittent walk through.

EDUCATION

Prospect High School Diploma; San Jose, CA

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